Love the team at Elk Creek, they provided excellent care for all my animals ( 3 cats and our dog)…read more Drs Yesilonis and Olsen were professional but also kind to our pets and to us. I highly recommend them!

Well the system had two appointments for me on the 5th and I came to the earliest one it gave me…read more But with great relief instead of saying to come later Dr Justin show up and look at Lakota without being upset that I was there at 8 am when they open at 8:30 Knowing Lakota got a clean bill of health I am very grateful for their understanding. Thank you, Dr. Justin and his amazing staff. My Lakota will see you in May for her teeth.

A year ago this rating and review would have been better. I had been going to Elk Creek since I got…read moremy dog 7 years ago as a puppy and was very satisfied. A year ago my dog started with a itching problem and he had scratched himself bald spot near the tail and the rear back. Took him in, they gave him a thorough exam and they thought it was an anal glad issue as it was a little inflamed and I could see the logic of that. They took him back and shave some of the hair around the bald spots that where infected so they would heal better and cleaned them up. They gave me antibiotic and inflammatory. All good with this visit with the vet we had always seen since we first visited 7 years ago. Things heal over the next few month he was still itching, but nothing that caused bald spots. Then came round two and he scratched himself open ever worst. I made a new appointment. This time I saw their newest Vet Dr. Mann. She had a bad bed side manner and a bit unpleasant. I wasn't really happy interacting with her at all. She didn't really look at my dog that much and interacted less. She asked me a few question, gave me little information and sent me home with a antibiotic and . The inflammation went down, but the itching continued when it was done. This time I tried shampoos to help the itch. I had some success, but in another several months he had a bad itch outbreak and we were back. I asked not to get Dr. Mann this time, but when I went to the appointment I was given her. This time she examined him even less and gave me nothing, but some gauze with a solution she said they use in surgery. Was kind of unset after that. I massaged them about the itching a few weeks later. They told me that Dr Mann had given me options, but I turned them down, I told them I was give no option. They gave me the option then and I picked a allergy injection. I was on it for four months with no real change from what I had been seen. itching off and on and once he caused a bald spot, until the end of February. He then got the worst reaction yet two weeks into the the fourth injection. At this point I should have found a new vet, but gave them another try. Again I asked to not get Dr Mann. I got there and we were give a just a vet tech. She looked him over a bit more the Dr. Mann, but not as much as much as the vet I had always seen in the past. The vet tech then looked at me and said that "we have no idea what is causing his itching". I really wanted to say something rude at this point as I was frustrated, but didn't. Just took the antibiotics, an allergy pill this time and left. Once the antibiotic were done the itching returned and the new allergy med was doing nothing. I messaged them about this and I got radio silent from them. So I start to look for a new vet and something I could help with on my own to control some of the itching. I started use a blend of coconut oil and Shea butter on his hot spots and that would at least calm them down over several hours. So far the new vet has been much better them my last three visits to Elk Creek. She asked me all kind of question, got on the floor with my dog and examined him very well. She could smell a yeast smell from him, even smelled his ear, she said for one he either had a fungal infection or it was most likely yeast build up on his skin from him lick and biting at himself. She told it could a thyroid issue and what to test that so she was changing something it wasn't, it wasn't so they took him off and cleaned him up. The vet went off to work out the bill as I was limited on money at the moment after the last three visited to the old vet. Anyways she seems to have figure it out, we still need to adjust the meds going forward. I wish that Elk Creek was still like that, but from my last three visit they aren't. Sad

This vet went from being a practice to being a business. They take your pet to the back to be…read moreexamined and then bring it to you where the tech relays the exam information to you. Our two year old cat was misdiagnosed and the tech gave us the wrong information several times. Dr.Mann is totally incompetent. We lost our kitty. I would never recommend this vet to anyone.

Nice lady for grooming but fuck them. I asked for one thing they not only did the opposite but…read morecharged me 50 extra dollars for a cut that makes him look like a goddamn rat. now he's traumatized with his bad cut. the rest of the staff is rude as hell though. I'm going to look for a new groomer and vet.

No. Horrible service if you're standing in a line to pay and they decide to answer a call while…read moreyou're waiting and help someone on the phone before you! Horrible business practice and when I called to complain there was no apology and they just don't care! Don't waste your time. One star. Teach your staff good business practices and maybe you'll keep customers.

Parking was great and I was in and out for an early morning appt. Highly recommend for bloodwork!read more

Please don't take your animal to this vet. I now know my cat had a urinary blockage. Despite easily…read morerecognizable symptoms (that were instantly picked up by the emergency vet in Lancaster) my cat was given steroids and painkillers. When I said there seemed to be an infection on his mouth, they said his neck was injured. I took him to another vet and they identified the problem immediately; a chipped tooth that was irritating his mouth. Both instances were easily identified by other doctors. My cat could have died from a preventable cause had I not left this vet. If you care about your animals, you shouldn't consider this vet.

I took my cat for euthanasia and they did not allow me to stay with the cat for the procedure. They…read morehad me pay then I was told I was free to go. I have no idea what happened with my cat?? very unsettling. I won't go back again.

We have had nothing but great experiences here. We were going to another vet that was closer to us…read morefor our 2 female Frenchies. Our 1 female got pregnant & when our vet dropped the ball on her due date, we called Black Horse in a panic when she started going into labor. They told us to come in right away even though they were extremely busy. She was admitted & I sat tight while they confirmed she was going into labor. They prepped her for her c-section & told me I could come back in 2 hours. They called me with an update about an hour later. I spent that time gathering up all of our vet history paperwork from our previous vet & just like that we switched over. We had 4 beautiful, healthy puppies & will never go anywhere else! They take very good care of us at every visit, never try to sell us anything that isn't necessary & their prices are very reasonable. They saved her & her puppies lives. We are forever grateful & are expecting litter #3!

I have been going to another animal hospital up in Smoketown for over 26 years and love my regular…read morevet up there. Awesome care that (at least used to be, before they were taken over by VCA) was more affordable than anything closer to home. However, it's 45 minutes away and sometimes I'd just rather go local for the simple things and also to have someone I've established a relationship with for emergencies. Hence my relationship with Thorndale Animal Clinic. I have been using them on and off for several years now, and I can honestly say that my only not-so-great experiences have always been with one particular receptionist there who always seems rushed, curt, short and not very caring at times. Other than that, the techs and vets have been wonderful! My first experience ever was with Dr. Armstrong, who is now Dr. Haiko. My beloved rottie of 10 years had perforated her intestine and was very sick, and of course this happened on a Sunday morning at 4 am. I called and she answered from home. She offered to meet us in there right away. Sadly, Nala died on our way in to the clinic. Dr. Armstrong listened to her heart to be sure and then was so kind as to help us schedule a private cremation for her to be done later in the week. Since we didn't know the exact cause of death and really needed to, I called my own vet on Monday, who offered to do a necropsy for me. Dr. Armstrong was so kind to allow us to go and pick up Nala's body and then deliver her to Dr. Hall, who gave us our answers. (It was a perforated ulcer caused by all the meds she had been on for several years for Addisons and a herniated disc.) Dr. Armstrong also credited back the full cremation fee that was charged, and didn't charge us one penny for the emergency visit, even though we woke her up and interrupted her plans for her day off. Fast forward a few years and we started seeing Dr. Yarnall with our elderly cat ("Simba", of course!) She was always supportive and compassionate in helping us make some tough decisions with his treatments and care. (He finally died at home at the age of 18 with thyroid and kidney disease, blind and deaf, but still happy until the end.) And then today. I called to see if they could possibly euthanize a rescue (fancy) pigeon that I was fostering and trying to rehab. He had severe deformities of his legs and after a week of splinting with no improvement, I realized he would never walk so would need to be put to sleep. Now I know many people that "cull" pigeons on their own, but I could never bring myself to do that. So I called around to a few local vets. I was quoted everything from "we can't do it" to $135 but no appointments until at least tomorrow. Then receptionist Nikki called me back from Thorndale and let me know that Dr. Haiko would take care of things humanely and at n/c since it was a rescue. WOW! This was so greatly appreciated. Especially in these times where it is so rare to find someone with true heart and not just out to make a buck and go home. Thank you to everyone there at Animal Clinic at Thorndale for being such caring people. Keep up the good work... you are very much appreciated!

This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

Very caring staff. Knowledgeable and compassionate doctors. I trust them with my cats' care.read more

We brought my dog in for grooming today. She was in perfect health and had no issues when brought…read morein. We are overprotective of our dog and have canceled grooming appointments in the past for very minor health or physical issues. When we picked her up today she was coughing and having breathing problems. So much so, that we rushed her to her regular vet to be examined. Then we also discovered something is wrong with her leg after the grooming. She is now staying at her regular vet for observation all afternoon to make sure she is ok. We called Whitelands Animal Hospital to find out what happened during her visit to cause these issues that did not exist before her visit to them. We spoke to Dr Frost who was immediately very rude and defensive. Instead of addressing the issues, she berated us saying we took forever to pick her up. As they know, we live 15 mins away and immediately left the house to pick her up. There was no delay in picking her up. Perhaps they should call 20 minutes before a dog is finished to make sure there is no wait in pickup or ask owners to stay very close by if they don't want the dogs waiting around. We never had an issue with picking her up in that timeframe previously. Dr Frost also refused to accept that anything may have happened during the grooming to cause the injury to my dog's leg. She said my dog barking caused her breathing issues. Our vet does not agree. It is very concerning that a doctor would be so defensive and completely refuse to investigate what happened any further. This is negligence. We will not be giving Whitelands Animal Hospital any future business and if you care about your animals and their wellbeing I would not feel safe leaving them in their care.