After having a borderline traumatic experience at Kool Smiles, we took a deep breath and scheduled…read morean appointment for my 3 year old daughter with Fadal. The first visit was just a check up, but my daughter was treated so very well and we had such a pleasant experience - despite the fact that she was freaking out minutes before we got to their office (again, as a result of a TERRIBLE experience at Kool Smiles). Based on the first visit when we came back to have a filling put in a couple of weeks later, my daughter was not nervous or afraid at all. The Dr was very thorough and calm. The nursing staff have obviously been trained well on how to speak to children and the fact that they seem to actually like kids helps. Our main nurse was Tiffany and she was awesome and made for a very pleasant visit. Today could've been a nightmare for my entire family, but instead it was a walk in the park because of the professionalism shown by Fadal Dentistry. I highly recommend them.

From the owner: We have been creating healthy smiles for Longview children since 1999. We provide gentle dental…read morecare for children ages 6 months to 18 years.

they use to be great but the last few times my daughter and I went it was horrible! one of the…read morerecepti is rude. We waited an hour to be seen only to be both seen by the same dentist at the same time both getting procedure! we both got filling on one visit and a month later we both have holes in our teeth! I'm been very disappointed the past two visits and haven't been back since! that was the beginning of last year!

The Longview administrative staff is now making a coordinated effort to answer the telephone calls…read morein a more timely manner. This is a busy practice with scheduled patients arriving continuously throughout the day. The staff always serve the patients in the office without interruption, so phone calls must often wait. Once connected with a staff member, service is professional and efficient. Remember to smile, H. P. Ramsay First Class Hospital Corpsman Fleet Marine Force United States Navy (Retired)

March 12, 2026 Was…read morelooking to establish with a new dentist who is "in-network" for my insurance. OMG, not only is Dr. Dinh in-network, but his office is the dentist practice you would envision as the perfect dentist practice if you could make one up. Esmerelda did my full mouth x-rays with aplomb--friendly, efficient and fast. And Natalie was like the quintessential assistant, coordinating the entire visit. No sooner did I check in than she escorted me to my treatment room. Dr. Dinh was the "hail fellow well met," hearty, friendly, genial and informal enough that you could understand your diagnosis and treatment plan. Have you ever left the dentist's office looking forward to the next time you could come back? Now that's what I call a perfect dental experience. Bob Robinson

very professional, curious, wonderful staff thank you amber rda & Briana for all your help &…read morekindness. very pleasant experience look forward to coming back. A+++++ service

I wouldn't give it a one star because that's just how bad it was , the only thing that was good…read moreabout this visit was them cleaning my teeth I didn't have any problems there but I arrived for my scheduled appointment at 10:00 am on the dot checked in filed out paperwork for them since I'm a new patient so I wait roughly for about 30 minutes just to get in then they got to cleaning pretty quickly which I'm fine with but finally when she finished she said the doctor would be in shortly to discuss the possibility of 10 different procedures I need done and I said ok thank you I didn't leave the office until 2:00 pm I had been sitting and waiting 3 hours for no doctor to actually see me and tell me knew what I need done then all the hygienists were scrambling to find my x rays in which they didn't save initially so we had to retake all of my x rays and they still didn't tell me what was wrong or what things I needed to get done and when I was at the front desk both lady's said yeah the doctor just went ahead and took his lunch break at 11:45 am in the span of 11:45 is when we finished the cleaning of my teeth till 1:30 pm he was on his break but I find this very unprofessional and they shouldn't have a job if they think it's ok to go on break while still having patients they literally forgot about me and 4 other patients

The front office staff does not know how to do their job. They spent over 20 minutes on the phone…read morewith full waiting room of people. appointment was at nine but we had to wait till 9:20 just to check in with the receptionist. Then they couldnt find the insurance Ive used four other times on my account. told me to leave after one hour of searching with my two year old. went back two hours later after I called billing to confirm that my insurance is on file. It was of course. new receptionist was able to find my insurance and account very easily. They did fit me right in after that at 1. took them 15 minutes to verify me that time too. not sure why they wait till you are in the room to run insurance verifications or why that has to be done with a waiting room full of people.

Great people most modern equipment and Dr. Amy is wonderful…read more I had a full set of dentures made here to replace my damaged old ones. They not only fit flawlessly but three months later I still don't need any adjustments. Unbelievable quality and fit. I use Polygrip only on occasion and find these dentures don't hold the cream so severely when I take them out at night they release cleaner than my crappy old ones did. I'm blown away by the fit and finish and the bonus ... 100% covered by insurance!

I never could get an appointment. Left phone messages, sent emails, and filled out the book…read moreappointment online. I did this for a week. It could be a good dentist, but they don't respond at all. They don't even let you know they are not accepting new patients. I sent request for scheduling an appointment to two different locations...one in Longview, Texas and the other in Tyler, Texas. Sorry, I can't leave a good review here.