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    Justin Horne, DDS

    5.0 (1 review)

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    9 years ago

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    Kindle Dental - We have officially moved to our new office!

    Kindle Dental

    (13 reviews)

    I wouldn't give it a one star because that's just how bad it was , the only thing that was good…read moreabout this visit was them cleaning my teeth I didn't have any problems there but I arrived for my scheduled appointment at 10:00 am on the dot checked in filed out paperwork for them since I'm a new patient so I wait roughly for about 30 minutes just to get in then they got to cleaning pretty quickly which I'm fine with but finally when she finished she said the doctor would be in shortly to discuss the possibility of 10 different procedures I need done and I said ok thank you I didn't leave the office until 2:00 pm I had been sitting and waiting 3 hours for no doctor to actually see me and tell me knew what I need done then all the hygienists were scrambling to find my x rays in which they didn't save initially so we had to retake all of my x rays and they still didn't tell me what was wrong or what things I needed to get done and when I was at the front desk both lady's said yeah the doctor just went ahead and took his lunch break at 11:45 am in the span of 11:45 is when we finished the cleaning of my teeth till 1:30 pm he was on his break but I find this very unprofessional and they shouldn't have a job if they think it's ok to go on break while still having patients they literally forgot about me and 4 other patients

    The front office staff does not know how to do their job. They spent over 20 minutes on the phone…read morewith full waiting room of people. appointment was at nine but we had to wait till 9:20 just to check in with the receptionist. Then they couldnt find the insurance Ive used four other times on my account. told me to leave after one hour of searching with my two year old. went back two hours later after I called billing to confirm that my insurance is on file. It was of course. new receptionist was able to find my insurance and account very easily. They did fit me right in after that at 1. took them 15 minutes to verify me that time too. not sure why they wait till you are in the room to run insurance verifications or why that has to be done with a waiting room full of people.

    Justin Horne, DDS - pediatric_dentists - Updated May 2026

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