The Customer Service AND their work is ABSOLUTELY TOP-NOTCH...! ¡...Maricela, Robert and Anthony, the Master Mechanic, are the BEST... I had a three-year alignment done here at an Amazing price...! I will be returning here to replace all my struts on Toyota... Robert quoted me a very competitive price for the struts... Anthony does Súper Great professional work... Maricela totally completes the Just Tires Team with her Great CCustomer Service... To all the people out there needung tires, alignment or mechanical work... ¡...Go to this shop in San Fernando...! read more

Just called to get a quote, but you put me on hold forever, you just lost a potential customer. Buh Bye

Let me tell you why !! You should trust your car here * YEARS OF EXPERIENCE by Robert Murray ( so knowledgeable about his job and cars ) * 10/10 Customer service, super satisfied *Clean space to sit and wait *They know how to do their job right and are willing to help to the very end *Management is so professional ( 5 stars ) Diane definitely deserves recognition *They let you know what you need and never pressure you to do anything you can't afford . read more

Just Tires - My car is getting pampered - Tires Near Me - San Fernando, California

One of the best, Honest Tire shops, that I have come across! My Family has been coming here for a few years now, ever since the Panorama City location closed. Robert Murray, always explains everything. He also informs you of any Special offers or rebates! It is best to schedule an appointment for any of your car needs, such as oil change. New tires, alignment, breaks, air filter. If you want honest tire shop, this is the place! read more

Horrible customer service. I made an appointment for 6pm today 9/24 and I was denied. Mind you I arrived before my appointment time and no one was in the office to receive me. I waited and went outside to look for someone. There was a woman with long hair that did not even ask if I needed anything. She just smiled and was about to walk into the office when I mentioned I had an appointment at 6pm. She looked at me and said, "you do?" I said, "yes at six." I was already past 6pm. She told me that she was not aware of my appointment that she would have to reschedule me due to her having to leave right at six to pick up her kids. I continued to question her because it made no sense. How are you not aware that there's a 6pm appointment and how come you couldn't contact me to see if I can reschedule over the phone. She kept insisting that if I can reschedule for tomorrow and I said no, I needed it done today. She also went to say that there was only one technician (or whatever the person working on the vehicles are called) and she had a previous appointment they were still working on and that my service was going to take a little after they are also and that she really had to leave by 7. You're the office personnel I don't understand how that is over looked. I also have children and I also made accommodations to be at said appointment on time and to just be denied is ridiculous and a waste of time. It's disappointing when you've been here before and had no issues. Thanks Just Tires for nothing. read more

Went in for new tires and oil change. From the first encounter Maricela Lopez was unprofessional stating "Can you wait for me to process his paperwork" in a rude tone as I walked closer to the counter as the first customer of the day walked away. I said "no problem". Luckily another sales representative was able to help me. I left two hours later drove away and got a TPMS alert. My tires were all way off. I go back and Maricela Lopez was able to help me. All should be 37, she left them at 38, totally fine but one was at 36 so I asked if she can put more air on the back one. She explained it would pop so I asked if she can lower others so they match and she was not happy. I also asked her for the caps since I came in with the and have a brand new car and she said she didn't like the way I spoke to her and to go ask myself. I went in and this delightful man was able to help, think he may have been the supervisor. I am writing this review to better improve customer service. This lady should not feel the right to approach human beings the way she did, hope this prevents future customers from this disrespect. We are in a professional business. Better behavior would be appreciated. read more

Just Tires - Proof I needed to go back for assistance. - Tires Near Me - San Fernando, California

I had an excellent experience at Just Tires! thanks to the Store Manager, David. He goes above and beyond for customers and truly sets the standard for what great service looks like. David is extremely thorough and knowledgeable. He takes the time to explain everything clearly -- from tire options to alignments and pricing -- so you feel confident in your decision. There's no pressure, just honest recommendations and professional guidance. You can tell he genuinely cares about helping people and running the store the right way. The service was smooth, efficient, and handled with integrity from start to finish. If you're looking for a place you can trust, ask for David. He does an amazing job and makes the whole experience easy and stress-free. read more

Maricela is absolutely knowledgeable and skilled in her craft. I came in for a flat repair. Walked out with a set of new tires. Safety over being cheap I always say ! read more

Upon entering was immediately greeted by Robert M and immediately was glad I chose this location, sine they closed the Panorama City location. Robert asked all the right questions and from that I was able to decide which 4 tires to purchase. Connor was the technician who placed the tires on. Will definitely recommend this location for the great customer service! read more

Diana and Cesar were amazing from start to finish! They went out of their way to make my tire buying experience amazing.

My hubby and I decided to give this location another chance because it's the closest one to us, and I'm so glad we did! Much better experience with the new manager, Diana, but I know she's been here for some time. She is both efficient and courteous! Happy to be back at this location. I strongly recommend getting the 3 year alignment package - it's come in handy for me! read more

Really impressed with this shop. When I first came in last year with a couple bum tires, Diana at the front desk was very patient with all the questions I asked (which was a lot, lol). She worked with me to make the cost as reasonable as she could and I ended up with four really great tires. Robert the tech also helped me with a small technical issue my car was having after he finished working on the tires. I just came in for my first tire rotation & alignment (free with the plan I got with the tires last year) and all went well. I did have to wait a bit, but that's to be expected with a walk-in type place. The waiting area isn't anything fancy, but they have a table you can sit at to do some work while you wait as well as some coffee and water. Overall I definitely recommend this specific Just Tires location. read more

Just Tires - Tires Near Me - San Fernando, California

I had an appointment at 8am, place opens at 8am, and it still took 4 hours to install 4 instock with no alignment. This place only does tires, honestly wtf. I will never come back here or recommend this place to anyone. Please do not waste your time like I did. NEVER AGAIN. read more

Friendly, reliable, quick service. Hector is awesome. Been coming here for years back when I was working for Uber and Lyft and are super accommodating and flexible, I've never had an issue here. If the price is a little steep it's for convenience and labor they also offer credit for ppl who are on a tight budget. Waiting area also has nice AC, Keurig, and cold water for patrons. Thank you guys and keep up the great work! P.s if you don't want to wait there Starbucks and San Fernando brewery are a quick 15min walk away! Pick your poison! The Sam Fernando park is even closer. read more

I came here about a year or go or so, was treated nicely, just there for tire. Mgr Diane was there when we walked in the other day for an oil change and check the tires. She apologized and said that there were a couple cars still need tending from the night before and she could help us at 1:30 and she did up our papwork so all was ready. We came back and surpise at just a little one thirty the car was up. Mechanic checking it. Mgr Diane was not only hellaciously courteous and cheery, she knows her cars, I saw her jumping in every so often to check shop progress and jump in on repairs. Also brought to our attention something other places never did, the filthy cabin filter that we never knew existed. After the change AC air smelt a lot fresher and a better flow. and we had our car back at time promised. She was impressive I have to say So thanks Mgr Diane. read more

The Technicians do good service here but S T A Y A W A Y!!!! I almost had the cops come over because they wouldn't give us our car! I had order four new tires and a rim added to my car. They did the work and took an hour and a half: that's fine. What's NOT fine is having us there a total of over 3 hours because YOU FAILED to scan in the ordered tires. You put the tires on but made us miss our DMV registration that's been overdue due to this tire issue, couldn't make it to the places we need to. Then the associate ignores me while he's on the phone with some careless woman who I'm guessing is the one who didn't do the paperwork!! Next time you make me wait I'm letting the police come so I can show them who the fuck is holding people and not giving them their belongings!!!! Don't come here, TERRIBLE CUSTOMER SERVICE AND PEOPLE INSIDE DONT KNOW HOW TO DO THEIR JOBS!! ONLY GOOD WORKERS ARE THE TECHS YALL SUCK SO MUCH A*S!!!!! read more

Bad service, seems like they don't even want to lift a finger. Bad vibes from the start. Went in to get new tires because I had a flat tire and right away said he doesn't carry my tires okay that's fine and understandable. Then asked if he can patch it and he sighed and said he couldn't do it . He didn't even look where the air was leaking from he just suggested we get new tires. Don't recommend it. read more

The staff here, especially Cesar, were exceptionally nice and professional. I had my replacement tire in a day and they had it ready to be put on when I got off of work. I don't want to buy another tire for a while, but when I do I'll come back here. read more

Just wanted to give a big Shoutout to Diana and her crew at Just Tires in San Fernando. I had been searching for tires for my new toy, and Diana was very Knowledgeable. Thanks Again !! read more

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I am very disappointed in this place. I came in at 6:37 PM on a Saturday because my tire kept losing air. I asked the 2 gentleman in there if they could flat repair it, but since it was close to closing time they did not even bother and instead told me they would just add air. Also tried telling me that my tires were bald and my car is brand new. I did not appreciate the way they just blew me off. Im very disappointed that they wouldn't help out because they were going to close. read more

I purchased new tires here last month there was an issue with the size of the tires that were installed on my car. Addressed the issue with Diana and she took good care of me. I appreciate her very much for fixing the issue with little to no stress to me. Diana, Thank you read more

Just Tires - New Good Year Eagle Exhilarate tires. Very smooth ride - Tires Near Me - San Fernando, California

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Went to take my car to get brakes done. It was a hassle. There unorganized. Dropped off at 9am didn't pick up till 4pm and they gave me run around so they didn't work on my car. read more

I had a nail in my tire and just needed a patch up. I tried to go in there one day and a man was at the front desk in the phone, he did not acknowledge me at all, I sat there for 10 minutes and still nothing... so I left. And I'm not sure why i went back, but I really needed my tire fixed. The next day I go in and there's 4 men at the desk. They quickly assist me and proceed to take my keys and took about 1 HOUR to fix it.... ONE HOUR... I've gotten my tire patched many times before, nothing that should take more than 30 minutes. I straight regret going back in there. Don't recommend read more

Nice staff but a little slow. Came in for a quick patch that's all i needed. They took over an hour to patch my tire, balance it and mount it. I stood there as they talked and were more concerned about their conversation rather than getting me out of there. Then they proceeded to do a full inspect my car pop my hood and start poking around. Mind you my car is brand new with 2000 miles I asked the gentleman what he was doing and he said oh I'm just adding washer fluid. Something I didn't ask for and they never told me they would do. They turned my headlights off as well. I told them that I wish they would've told me they were going to inspect my car before doing so since that's not what I went in for. read more

Came in to get a patch on my tire . Over 40min later and they haven't been able to figure out how to take down the tire that was switched out by AAA in under 10min . The female Manager was on the phone talking about inventory and when she was done with that and a customer I told her " I don't think they know what they're doing I want them to put everything back and I'm going somewhere else" she immediately got defensive and said I didn't give her the opportunity to make it right. Well the entire job should take 40min tops . There were 3 guys trying to figure it out at one point. Manager didn't bother going out there within that time to figure out what's taking so long or help. None of them pulled up a simple YouTube video on how to do it. I tried explaining but they weren't able to. At the point I was frustrated and over waiting for them to learn on my time. No apologies no nothing . Started off with good customer service but once the needs weren't met she got defensive and argumentative. Do not recommend at all read more

-We had traveled to the area for Memorial Weekend and experienced extreme shaking about 1/2 way into our 5 hour drive. Before heading back north, we reached out to Just Tires w/out an appointment and little hope on Memorial Day Monday. -Diana at the front desk was amazing: very thorough, professional and helpful. She did not try to upsell us and guaranteed we'd be be back on the road heading north by 11:30 am, and we were. -Thank you Diana and the technicians at Just Tires! Would give 10 stars if possible! read more

This place is amazing great customer service the store manager has and amazing communication skills and knowledgeable you can definitely trust the employees here at this location read more

I called 11/07/2023, I was put on hold was told be right with you (yeah right) I waited 30 minutes. I hung up and called back immediately same person answered told me again I was to be put on hold,when I informed him I been on for 30 minutes, he said well we're busy in the showroom and hung up. Had not bought tires already, I would not recommend or step foot in this location ! read more

My experience was arriving at Just Tires to get my tire fixed. I was told they were busy. I said can I come back tomorrow when you open? She says yes, that would be better for you. I arrive 8 am. She remembers me. Then to be told do I have appointment. I am confused. If I needed appointment why didn't she tell me. I wouldn't recommend this Just Tires. Bad communication. read more

Stay away! Went for an oil change, left there with a small hole on my tire Robert told me my tire had a slow leak....how? my car is 2021 it tells me when the PSI is low. As I drove away my car notifies me that my PSI is at 16. Wow! Dishonest read more

I love bringing my Audi Q7 to this location and I get the best is class service from Diana. I would highly recommend that you bring your car to this location and trust me you will get the best assistance and service. read more

This just goes for my experience, If you have a lowered vehicle dont come here and get an alignment, came into get an alignment after lowering my truck, everything was find and couple days later my steering wheel started leaning towards the left, and started making a popping sound when going in reverse, before this everything was okay, came back in to complain and scheduled another alignment under warranty, they "fixed" it and literally the steering wheel was still tilted towards the left, I also mentioned that if they could double check the tightness on the bolts because of the popping sound and the guy never check it as I literally stood there and watch the whole process. So now im out money and time and still with a steering wheel tilting towards the left. read more

Made an appointment online for a basic oil change. They took me in at the appointed time. Punctual and respectful. Turns out my car calls for synthetic despite conventional being an ok alternative (according to my driver manual). I was told this and upsold on the more expensive 90$ service which included the synthetic oil. I was a bit shook but took solace in that my car was getting the right oil. I feel conventional oil won't hurt as long as you are more frequent on the changes. I was pleased to know that their car inspection (comes with oil change) turned up something I suspected with my car for a while. Asked if they could repair that and they told me they could not. I appreciate their honesty. They were thorough, I'll give them that. For 90$, they better have been. Got a quote for some tires while there. Too expensive in my opinion. Your quote will obviously vary depending on vehicle and current deals and offers. I might return to this location if I am pressed for time like I initially was. Otherwise, unlikely. Cheaper prices elsewhere for similar quality and service. read more

Needed tires for my Jeep and Diana and Robert at San Fernando location were simply the best. Diana was so Beautiful inside and out and made me feel so customer special,and the technicians at Just tires were Wonderful,and Robert went above and beyond. God Bless. read more

Diana is an amazing example of what customer service should be. There was a glitch with my reservation and my usual JustTires location wasn't ready for me...Diana went out of her way to get my tires and my business. It was comforting knowing she was extremely knowledgeable about car care and wasn't just trying to make a sale or take advantage of a customer. read more

I have been coming to the same store for years now. Diana and Hector are super friendly and patient with customers needs! They always look out for my vehicle's well being. read more

Good day, My wife and have been customers of this location for the past 8 years or so and have taken our vehicles for regular oil change. On 12/11/17 my wife took her vehicle for a Simi-synthetic oil change but when she got to the person at the register he told her that her car needed the full synthetic oil change (the car is not over 70k miles). My wife asked again for the Simi-synthetic oil change and the guy insisted that it needed the full synthetic oil change and that it was the LAW now! so my wife asked for a proof in writing that would say that this was the LAW and he did not wanted to provide her with any proof. Instead, he just gave her a telephone number so she could speak to this person' s superior. We are very disappointed of the way this person handled this situation and will not be taking our automobiles anymore. Thank you read more

The customer service people were nice. However, I believe the guy working on cars is popping peoples tires. The man doing the service checked my tire and did an oil change. I decided to go to Costco for the tires because they were cheaper. I got two irreparable punctures within days of each other after having my oil changed. The tire shop is near where I live. A man at the tire center at Costco said that local tire places purposely puncture tires to get business. It makes sense. I went in with the front tire punctured and the next day the back tire was punctured in the same way( it can't be patched and needs to be replaced). I actually reported them to the police. read more

Fast and competent service! Honest estimates and great prices. Thank you! read more

Just Tires - Tires Near Me - San Fernando, California

Walked in for service... nobody was available... not one person in sight. Was waiting inside for a while. I'm glad I didn't give them my money... there's several other tire businesses nearby... read more