We had a catastrophic plumbing leak. Home had only been empty for two days, in that time 3…read morebedrooms, a hallway, and bathroom were saturated. All the flooring was puddled - waves on the water in our master bedroom. Obviously, we freaked out, called a friend and got a recommendation for France. They were at the house within 4 hours and got to work with industrial dehumidifiers and fans. An isolated 'dry space' was created. It took a full week to fully dry, but they had sophisticated equipment to show areas that still needed time. This was infinitely valuable, long-term. Drying work was done by we'll say Team-1. During drying, Team-2 restorers were assessing damage and creating a very detailed repair plan. They negotiated this plan with our insurance, settling on a full-value payout. Team-2 was flexible in using the insurance money in the highest-value way possible. Repairs did take 6 weeks, but we're in a rural area, and the repairs totaled over $30,000. It was a big job. Further, we had a holiday deadline and France found a way to meet it. End of process, everything got fixed, on time, and we weren't out any more money beyond our deductible. Hopefully, this will be our one and only interaction with a major homeowner claim, but if another ever happens I wouldn't hesitate to call France.

Not honest. They set a budget with the insurance company for my flood but didn't stick to it. No…read moredetail for me to check. Lots of things had to be redone cause they did it wrong the 1st time. Example: they installed the furnace room door so it opened inward covering the furnace so it cover the service when door opened. That was not how it was initially installed. They didn't put doorknobs on folding openers and had to plug the hole made and start over. They installed doors then had to uninstall and take back down for new paint , etc. Poor communication throughout the project. Took nearly a year. Lots of delays and ABSOLUTELY NO COMMUNICATION ABOUT GOING OVER WHAT THEY AGREED TO WITH MY INSURANCE COMPANY. NOW I'M SUPPOSED TO PAY ?$8,000+ no questions asked over and beyond what was agreed to. Don't use them. You'll regret it!

Our house flooded after a pipe burst in the bathroom upstairs and into the basement. The water…read moredestroyed the bathroom and most of three basement eventually shorting the power and triggering the smoke alarms. The fire department responded and my eldest turned off the water at the main. My wife googled remediation and Clean Image came up. They arrived on scene before the company referred by insurance arrived. Immediately they cleaned up the water and started to place fans to dry out the rooms. It's been a couple of weeks and everything that was damaged or may have mold was treated or removed. They did an excellent job, outlined and talked about what they were doing, documented everything and when completed provided a completion of remediation document too shows that the work was completed. They really deserve a five star rating.

Water Damage Cleanup: 5 stars for this service. they did a…read moregreat job getting in quick and doing their mitigation work. They worked with my insurance company for months to negotiate repairs from an initial offering from the insurance company of $3500 up to $57K. Repair work Remodeling: 3 stars: They made it sound like repairs could be done quickly. Once I signed the repairs contract repair work was slow. I would never know when workers would be able to work on my house as they made that decision each morning. Some weeks no one would work and other times it would just be a couple times a week. After 7 weeks of work and a small portion of repairs done I asked to terminate my contract. The way the contract is written if you cancel it they can charge you 10% for every item not completed. Plus the overhead and profit for the entire contract. They had only completed $4800 in line items but because of the way the contract was written it came out to around $18K. I was able to negotiate down to 11K with them. Totally recommend for Water Damage Cleanup and working with your insurance but I would recommend you take their repairs estimate which you'll have to pay for and then find a different contractor to do the repair work.

Turner Restoration is the company to call. They are friendly and helpful and provide excellent…read moreservice. I highly recommend them! You won't be disappointed!

Kevin Jones and his crew were fabulous! They performed a…read morewhole house restoration due to a freeze-over pipe burst in 3 bathrooms. Matt and the other contractors repaired all floors, closets, walls and coordinated the re-piping with another local contractor. Painting was flawless, and much more. They used quality materials while keeping my costs on track to the bid. I think this was the first time I ever had 3 competitors recommend someone...now I know why! Thanks Kevin, 2 thumbs up!

Had a burst pipe in the bathroom. Joe and his crew came in and took care of is right away (after…read morethe plumber). Joe was kind enough to assist me and explain the process to me, I've not gone through a situation like this before. I very much appreciate the expedience in getting the moisture handled! I would recommend highly! Natheena

Our washing machine flooded and they did a awesome job mitigating the flood, drying out the room,…read moreand demo-ing away damaged portions. Joe and his team were courteous, efficient, communicated well what and why they were doing, and did a great job. Highly recommend.

Send a ridiculous estimate because they dont want to do the little jobs. When I called and…read morequestioned I was treated rudely and told that he forgot to delete the last estimate. He and his buddy in the background thought the whole thing was great fun!

Exterior repairs and replacement of siding and paint, portico sanded and painted and front entry…read morestoop replaced along with interior bamboo floors replaced. Also repaired large floor to ceiling crack with caulking, joint compound and paint so seamlessly. I am very impressed by their expertise and workmanship.