I came in on July 3 with my mom and sister to get our nails done. I showed my nail tech, Kat, a…read morereference photo of exactly what I wanted. My pinky was supposed to be fully colored, and my ring finger was supposed to have a flower with color behind it. The yellow polish that was used was very sheer, and only two coats were applied, so it was still see-through. While I wasn't completely happy with the result, I accepted it.
On July 8, I noticed that both of the flower nails had chipped and broken at the corners. I called the salon, made an appointment, and came back to have them repaired. During the repair, a different technician started working on my nails. When he was trying to match the nude color, he wiped one color off, tried another, cured it, and then called Kat over. He pointed to the two different colors as if asking which one she had originally used. Kat pointed to the color that was already on my nail, even though it was visibly different from the rest of my nails. He continued with that color anyway. While the flower itself turned out nicely, the color match did not.
Then, on July 13, the flower on my right hand completely came off. At this point, I've had multiple issues with this set in less than two weeks. Between the original design not matching the reference photo, the poor coverage of the polish, the nails breaking, the mismatched repair, and now the flower falling off entirely, I no longer have confidence in the quality of the work.
When I called about the flower coming off, I was offered another repair. However, after having to come back once already and continuing to have problems, I don't feel comfortable returning for another fix. I requested a refund because I paid for a quality service that I did not receive. I was told that I would need to speak with the manager. When I followed up, I was told that I would have to wait up to five days for the manager to review my request. I am currently still waiting to hear back.
I also want to mention that I haven't been to Papio Nails in years because I normally go to an independent nail technician. I decided to come here with my mom and sister for this visit, and I paid $85 for this set. I honestly feel that I was overcharged for the quality of work I received. For comparison, my regular nail technician also charges me $85, but that's for sets where every single nail has a different design and much more detailed artwork. Those sets are consistently much higher quality and hold up far better than what I received at Papio Nails. Paying the same price for a much lower-quality set that has already required one repair and is still falling apart has been very disappointing.
At this point, I am not interested in another repair. I have already given the salon the opportunity to correct the issues, and the problems have continued. I paid for a professional set of nails that would last and accurately reflect the design I requested. Instead, I've experienced repeated quality issues, multiple trips to the salon, and a result that does not reflect the standard I expected for the price I paid. For those reasons, I believe a refund is the fair resolution.
