Juss called SJA and got exactly what I needed !!! I'm looking to move to Seattle and they picked up…read moreand helped me find rentals in my budget on their website . Super appreciate the super service :D Wish I got the name of the person on the phone but didn't sigh ... shout out to all YALL !!!!!

SJA managed our property in lake Stevens for about 2 years. Ugh. It was so poorly run that even…read moreafter we told them we were leaving we still did not get a timely reply back until I cc'd management and other staff we had interacted with on the emails. We calculated how much money we were getting after their fees and all the repairs they had done (for our 1990 house that was in great shape) and it turned out to be 65% of the rent. If you need anything be prepared to interact with their robust team of offshore folks in the Philippines. We are still unclear why we needed our septic pumped 2x within 2 years and were quoted $3-4k each time as they did not send us the detailed breakdown of the requested work. We had a suspicion that the folks they use for maintenance and for other repairs were financially incentivized or tied to the company as we did not receive multiple bids and it looked like SJA had ties to the company doing the work. Shout out to Kayla Schwartz who never answered any of my emails until I cc'd Claudette Scott. They did not seem to fully do walk throughs and left our property and wood floors covered in dog pee pads during the walk through. We requested that they not allow tenants to use our fireplace and found they had left that in the listing so we were legally obligated to allow it. Neat. If you want to lose significant amounts of value and gain 0 value except for a huge headache, SJA is the property management firm for you!

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.

Have been with David Drake for 2 years and so far his service has been impeccable! David is…read moreexperienced and knows how to handle tenants properly. David doesn't ignore hard problems but will take care of them right away. These problems were ignored for years by my previous property manager (also full-priced 10% but not half as worth the price). When faced with tricky situations, David will try to find the best solution for the landlord. Windermere seems to be doing a very professional job and I hope they can remain excellent always!

We've had a great experience working with America's Home Caretakers. They manage our property in…read morethe Kirkland/Redmond area, and the entire process has been smooth and professional. Kate Heimdahl has been especially wonderful to work with! she's responsive, reliable, and always quick to communicate. It's clear she really cares about the property and goes above and beyond to make sure everything is handled well. Overall, the team has been easy to work with and very dependable. I'd definitely recommend America's Home Caretakers to anyone looking for a trustworthy property management company.

Danielle at AHC is the best in the business! She is responsive, reliable, and ready to support…read moreanything that arises as a renter or a home owner. I would highly recommend working with Danielle at AHC if you are looking for a property management company.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

I worked with Kim Breen who did a fantastic job managing my rental property for the past 5 years…read more Did a great job vetting tenants - she always got dependable folks who took good care of my property. I highly recommend Kim - she's the best!

I have listed my home with Asa Shigley of Sterling Johnston, and have been very disappointed with…read morehis representation as selling agent. As an out of town seller, Asa assured me he could find local subs to take care of some minor, cosmetic repairs; "afterall, that is what you are paying me for". It has been 2-1/2 months and these repairs have not been made. With these repairs incomplete our home has reduced appeal, and likely confidence, for buyers and their agents to visit a property with these simple cosmetic issues left unrepaired. Any honorable real estate agent would be embarrassed with this situation. In this hot real estate market, we find ourselves with an offer at 10% below asking price (mid-point of Asa's research value). As there is no buyer's agent, Asa has increased his fee split % since "I'll be saving money vs having to pay a full fee". I have balked at this, stating his failure to find subs to make these repairs and demanded a reduction of his fee to the typical split (stated in our contract), and to reduce it more if he fails to find subs to repair the work during closing period. In response, we have received a revised offer which includes in the sales amendment the Selling agent's increase commission, as well as having 0 days in the Seller's Right to Terminate (30 days typical). This will guarantee Asa and Sterling Johnston a higher, and undeserved , commission while providing me no protection from upcoming failure to perform on their part. I feel I am in negotiations with my own representing agent rather than receiving representation services I am paying for. I expect Sterling Johnston to perform their work as promised, and at the commission per our contract.

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

We continue to be pleased with Maple Leaf Property Management and our manager Katie Mandell has…read morebeen great! She alerts us when issues rise and was really helpful in our recent water heater replacement project. She is professional, prompt, and so nice to work with. Maple Leaf on a whole has been great in terms of overall management and bookkeeping as well.

If you are a homeowners association looking for a management company, I would not recommend EMB…read moreManagement. Our experience has been consistently negative for several reasons: Poor communication and lack of follow‑through. Getting clear answers or timely responses is extremely difficult. Issues linger without resolution, even when they directly affect the community. Serious administrative failures. EMB allowed our association's liability insurance to lapse -- an unacceptable oversight that exposed the HOA to significant risk. Inadequate documentation. Their records for a condo resale certificate were incomplete and required multiple corrections. This created unnecessary delays and confusion during a time‑sensitive transaction. Undisclosed and unexplained fees. They charge homeowners fees to close an account, and additional fees appear on closing documents that the property manager claims to have "no knowledge of." This lack of transparency is unprofessional and erodes trust. Overall, EMB has demonstrated poor operational control, weak communication, and little accountability. I strongly recommend that any HOA considering them look elsewhere. I most likely will file a complaint with the state. I am really lucky, my buyer didn't back out of our deal given the management of the condo association

EMB has a mediocre reputation for a reason, the Yelp, Google and BBB ratings speak for themselves…read more I initially had a positive experience with our Community Association Manager Myah, however, as prior secretary of the HOA Board that employs EMB management, I had made a few purchases for the complex that required EMB to facilitate a reimbursement for the monies I spent on various things such as light bulbs, electrical outlet lock boxes, padlocks...etc, to name a few. However the most significant expense I incurred that EMB has for 2 months failed to reimburse me for was a locksmith invoice where I paid to have a simplex keypad lock installed on the pedestrian gate of our gated community. Attached to this review are emails dating back to December of last year. The icing on the cake was when they reimbursed another board member for a purchase for the complex that was submitted over a month after the submission of mine. I gave EMB a chance when I joined the board towards the end of last year. Myah seemed nice and professional. However, her follow through with this simple request has alienated me from the company. Many residents of the complex we live in resent them as well and have expressed their frustration with the company. See photos attached to this review of a snapshot of them complaining on Town Square. Town Square is a platform offer by EMB for complex's who hire them. It is a 3rd party that provides residents with a portal to access things such as documents, meeting minutes, pay their dues, as well as a community forum. While convenient, the company does not provide an edit button for residents and board members to use if they should post and need to correct a typo. Furthermore, replying to threads in the forum-like platform is difficult, as the window for which you type in is so small that you have to constantly scroll up and down to review what you have written before posting it. See attached photos for clarification. Aside from my own issue with the company. EMB has failed to post the 2024 reserve study provided by the accounting services they offer. I have attached snapshots of residents requesting said information, as a well as a text thread of the current HOA board realizing EMB never posted it in 2024, along with a snapshot of an email that the treasurer sent to Myah requesting it, but was never responded to. The current board president has considered switching to Vis Group Inc. and we probably should. We wanted to open a Amazon business account for board members to make purchases for the complex, but EMB stated that they would charge us a 30% fee of the transaction cost. Even though we, the Board and complex, pay them to work for us and management our money. They want to double dip and charge us a fee for spending our own money. I attached a snapshot of the text thread with the board discussing it. Stay away from this company.

We have worked with Chris for almost 8 years and are very satisfied with how he has managed our…read moreproperties as well as helping us buy new properties. His Expertise and Knowledge with our area is Excellent. His Communication with us has been Great. We would definitely Recommend Chris for all your Real Estate needs.

We contacted Chris after issues with previous management companies we have worked with. We've found…read morehis response significantly better. He also lets us know if there are any issues and there is virtually no hesitation to get things done. He also acts well as a medium for communications between us and the tenant as at times our HOA will want us to deliver messages to the tenant. We've really enjoyed working with him.