Today was the worst moving experience I have ever had :( !…read more
Initially, I decided to try out this company because someone in my old apartment complex who had recently used this company said she had a positive experience.
However, my experience today was very far from a 5-star experience :( ! And very different from hers!
The owner, Robert, did not take full ownership and responsibility himself, and was not too forthcoming when I already questioned the pricing in the beginning. I specifically told him that I wanted to keep my entire move to 2 hours at most. He only told me AFTER his guys moved my stuff across town that I would be charged $468 for 3 hours!
The move itself should not have even taken 3 hours. When we were still at my old apartment complex, I told them that my move should be only 2 hours or less because I have a small load, no furniture (except for my folding table and chairs, and my foam mattress), and that everything was packed up before they all had gotten there.
With all of my moving experiences, I always box and pack up my stuff so everything is ready to go when the guys get there. This also helps to expedite the move.
However, one of the guys took a while to get started on the move. I'm not sure why with this company, the "start" time is determined by not only when the movers get to your first place, but is also determined at the moment they go over the contract with you. He spent at least 15-20 min going over the contract when the owner really should have texted or emailed me this ahead of time. Going over the contract really should not be factored into the actual move time because nothing is being packed or moved during that time frame.
I already had to steer the first mover back on track because he was wasting time asking questions that were not relevant at all to the move itself, such as how much was my rent, etc.
I wasn't too happy when he told me after we got to my new apartment complex that the payment for my entire move would be 3 hours = $468. I didn't think that was fair because we had already spent 15-20 min at my old complex going over the contract, and he already wasted time asking me additional questions that were not relevant to the contract.
I called Robert. But much to my dismay, it was ONLY at that moment that he said my move would be treated as a 3-hour move, even though it was definitely not a 3-hour move. He also dismissed my feedback and said his movers talk' was just small talk.
Other companies I have used before have always moved my small load in less than 2 hours and only charged me for a 2-hour window. The small load size has been the same each time, with hardly any furniture.
For this particular move, there were also elevators at both apartment complexes, and only one long walkway at one. The Moving Forward movers did not even have to deal with stairs.
I used another moving company before in another city for a complex that had no elevator, but only stairs. Those movers and the owner did not complain, and they still carefully moved my stuff from the second floor of one complex to the second floor of the new complex in less than 2 hours.
As if the not-forthcoming charges were not already bad enough, I was really embarrassed by the loud music the MF movers blared so loudly when they got to my new complex, and which they kept on even when they got out. I had to ask them to turn down their music for the sake of the other residents in the complex.
They also were not careful parking the truck and parked it on the curb. I had to ask them to take the truck off the curb, and I asked them to please be careful with their truck. I think part of the cement was somewhat damaged!
After they unloaded all of my stuff, they hastily drove their truck out of the complex. However, the security guard said he noticed that the driver almost sideswiped one of the residents who was turning her car as well. The lady was already in the left turn lane to turn left, so she was in the proper lane. However, the driver was in the right turn lane and erroneously turned left from the right turn lane! He really could have hit her and caused an accident!
Because of the seriousness of the near-incident, the security guard asked me for Robert's phone #. He called Robert and told him about that near-incident and informed him that his movers have to be more careful when they are driving.
I also texted Robert and told him that his movers really have to be careful when they are driving their truck to places where they are assisting customers, and certainly be careful when they are driving alongside other people. However, he did not answer.
Needless to say, this is the first and last time I will ever use this company for moving services. I paid a premium for lousy and horrible customer service. I can not recommend this company to anyone who needs moving services.
