I find that the Classe are great! The instructors also fantastic. Office lady...not good with people, incredibly rude, almost incompetent and borderline perhaps a bit of a lier. I'm not impressed with the office gal, and in a business where customer service is valued and appreciated, she needs some lessons herself. I recommend that Jungle should hire someone who can speak intelligently and respectfully to those that are paying for this service. read more

After our daughter finished both segments we were very happy with the training itself. Then our son finished segment 1 which we were also satisfied with. The mistake was made by signing him up for segment 2 to find out a few hours later that Allstar had an opening 2 months earlier. This is where we encountered 2 phone calls with the lady in the office that was extremely rude on the phone when my wife said he was going to cancel the class. The timing of this call was less than 24 hours after we signed up but still 2 months out for the actual class. The policy is there are no refunds for any reason. That is fine but we don't need to be hung up on after the discussion. I called back and asked to hold the credit so I could donate it to a child of my choice. Voiced my frustration over the timing and the policy and was hung up on a second time. I might have deserved that hang up but my wife certainly did not deserve round 1. Buyer be aware! Jungle maybe you can invest in some customer courtesy training for your office staff and consider a little flexibility in your zero refund policy. Especially when your classes aren't available for over 2 months. read more

My daughter goes here and she absolutely loves it. She's almost done with her first segment and is sad to go but she's forever grateful for how much she has learned and how much Jungle cares about her becoming an amazing driver. It's amazing how they've handle everything through Covid-19, they're very professional but also take their jobs very personal. I recommend this school to everyone. read more

The scheduling system for kids to sign up for observation time and drive time sucks. You will spend 3 weeks driving back and forth trying to get your child to class times, observe times AND drive times. Its 2018, there must be a better way for parents to sign their kids up. Don't you think that if a child has class time that the hour before and after should be reserved for THEM? Don't you think it make sense that the kids should observe and drive either before or after class? They obviously over book these classes and never once thought about the paying customer. read more

They teach, direct, navigate, and instill good driving habits in their students. Only issue is drive times. They do come up with alternatives to ensure your child gets their time in. read more

My daughter went to the class in Wyoming. The teacher was on his phone while she was driving, which was very disturbing to hear. He also left the classroom while they were taking there test . They did not teach her the basic rules of the road and when we left a message to talk with the owner, he never returned our call. We will not be going back for part two and plan on having our daughter who passed phase one at Jungle retake phase one somewhere else that will actually teach her the rules of the road. read more

TERRIBLE customer service! Even though Jungle was unable to fulfill the contract by changing the time of the session they refuse to refund my deposit. They are rude, unaccommodating, and difficult to communicate with. Go to Main Street Drivers Training and save yourself the headache. read more

How can you make something fun and laid back while hitting home on the importance of safe, defensive driving? These guys have the formula! I have sent 1 of my 4 kids there so far and would not think of going anywhere else when the others need drivers ed. read more

They spend too much time teaching them silly names for other drivers! Driving times are a mess to schedule. They spend 30 minutes practicing parallel parking - in Segment 2. My son drove with us for the first time and had no idea how to park after Segment 1. They talked about the state test parking portion but only had a couple of tries at the parallel parking. Where are parents supposed to get cones and set up a range for their child to practice? The 28th street location does not even have a range area - maybe they should ask to set one up somewhere and let the students practice. A great way to learn the spatial awareness of a car is on a range - safe and not on the road - plus the kids would actually get to practice parking and backing up. The website is OLD and hard to navigate, let alone read the calendar. I will not be sending my other children there! read more

We selected this school and times based on our availability, planned vacation and work schedules around it. They changed the class schedule 3 times. Twice via email, once just by telling the kids the day before. This is in addition to drive times, which scheduling is also a mess for. The teacher threatened that 2 kids wouldn't get their licenses if no one signed up for a drive time from 1-2, during school hours. This is for the 28th street location, not sure if it's any better elsewhere. read more

I second the previous reviewer that stated how rude the person on the phone was at the Ada location. This is my second child signed up for Jungle for Segment 1. During the current COVID situation, I have asked for information on plans for children whose classes were cancelled. They are offering no refunds at all for these children. This company likely received the PPP Small Business Loan and is now "double-dipping" at customer expense. There has been very little communication from Jungle over the past 6 weeks and both email/phone experiences have been met with rudeness on the part of the office. My first experience with Jungle was generally positive but they are very poorly organized and getting Drive Times for my student was a competitive event. The main instructor is a nice guy and entertaining for the kids. If they hired a different front office person, the review would definitely go up! read more