I am utterly disgusted with the service I just received at Jungle Jim's in Gander. It's was my daughters 21st birthday and we had a party of 7 out for supper. Our waitress, Janine, took our orders in a timely fashion, and checked on our table throughout the meal. The restaurant got steadily busier during the supper rush and we became an after thought. We finished our meal, and waited approximately 20 minutes to be asked if we wanted dessert, and then waited 20 minutes more for the dessert to arrive. She apologized for the time and told us that she didn't know how our bills were going to be split so we should meet her at the cash. (Fair enough that shouldn't be a problem although when she took our orders she went through each individual order to be placed on separate bills). Upon arriving at the checkout each of us took care of what we had ordered without incident, but when she got to the last person, my 70 year old mother, she had a mozza burger meal unaccounted for and demanded (basically yelled) at my mother that "someone has to pay for this meal"! My mother discreetly got my attention and I returned to the cash to see where the problem lay. Now, there's a lineup of customers right behind me waiting to get checked in (some of them personal friends), and a lineup at the door waiting to get seated. Everyone is now looking at my mother and I wondering what the problem is... "are they trying to skip out on their check?" I go over everyone's receipt with Janine trying to resolve the issue without too much chaos but she's still saying to my mother that someone has to pay. My response, "you'll be paying once I speak to corporate". How dare she keep demanding anything of my mother without trying to resolve the mistake? She got flustered when I mentioned corporate and asked another waitress to step in. The other waitress took one look at her register, hit a button, says "you didn't finish clearing the transaction". Janine turns to us and says "oh the register only cleared half the order out" and rushed us out the door to see to other customers. I'll never be back to Jungle Jim's unless this Janine woman loses her job. She disgraced my entire family making us look like thieves. I'm completely rotted with everything that took place tonight. read more
