I've been going to Asia Salon in Encino since 2020 and have been a loyal customer for the past six…read moreyears. Unfortunately, after my experience today, I will no longer be returning, giving this place my business, or recommending it to others.
I had a brow threading appointment scheduled for 2 PM that I booked three weeks in advance at my last service. I'm also taking a trip tomorrow, which is why I made sure to book my appointment ahead of time.
At 10:30 AM, I reached out to confirm that the brow lamination and tint were included with my appointment. They responded that the brow artist (the owner) who was scheduled to do my brow threading had to leave early for the day and asked me to come in at 12 PM or 1 PM instead. I explained that I would not be able to make either of those times because I had already planned my day around the 2 PM appointment, which I had booked weeks in advance.
I ultimately rearranged my workday and moved several things around so I could make the appointment, especially since this was such a last-minute change on their end. I drove 30 minutes in the middle of the day to get there and arrived at approximately 1:20 PM. When I arrived, I was told that they couldn't see me because I wasn't able to make the 1 PM time and arrived at 1:20 PM instead.
Before I even arrived, they had already told me over text that the only option would be to reschedule for Wednesday because they were closed on Tuesdays. I explained that this was not a realistic option because I'll be taking a trip tomorrow and that I should have been given more notice about the schedule change instead of being asked to rearrange my day at the last minute.
Now, at 4 PM the day before my trip, I'm left scrambling to find a new place to get my brows done, which has added unnecessary stress to an already busy day.
I have never had an issue with the quality of their work, which makes this experience even more disappointing. As a business owner, your number one priority should be taking care of your customers, especially long-term customers who have supported your business for years. Instead, the only response I received was essentially, "We changed your appointment, and it's your fault that you couldn't make it within the timeslot we provided 2 hours prior so we can't see you."
It goes to show that as the business has grown, the level of care and consideration for long-term clients has gone down. I understand that things come up, but as a business owner, she should have been the one accommodating me or trying to figure out a solution rather than leaving me hanging after the changes were made on their side.
After six years of being a customer, I expected much more consideration. Unfortunately, this experience was enough for me to decide that I will not be returning, giving this place my business, or recommending it to others.
