Packard has been servicing my vehicles (Volvo, Toyota, VW, Ford) for many years. They are always…read morehelpful, reasonable, and never do work you don't need. I trust John, Zach, and Margo completely.

I only took my car here a couple of times (because it only needed to be serviced a couple of times…read morewhen in Vermont - not because I took it anywhere else while in VT), and was completely satisfied with the service. It was recommended to me as a good place to take Volvos; always appreciating going to a mechanic that specializes in Volvos, I felt good taking my car there. The first time I took my car there was what really made me trust them. I had to get it towed to them from a bit of a distance, and I ended up being slightly late and knew I wouldn't be able to get there before they closed, but I had been calling them throughout the afternoon and they said "no worries", and someone stuck around to help me when I got there (and managed to fix the problem in about 5 minutes and send me on my way, which was awesome). The second time I took my car there was for some general maintenance, and while it was a bit of time ago (thus, I do not remember all of the details), I don't remember being appalled by the cost, or feeling like the repairs took an unreasonable amount of time. I'm not giving them four stars because I actively think that they don't deserve five - I just didn't take my car there enough to feel qualified to evaluate if it really is five star service. Still a place that I trust, though.

Everything was perfect. Great communication, great work on my 73 VW beetle. It runs like it did on…read moren the 1973.... Maybe even better!!!

DO NOT BRING YOU CAR HERE. Bringing my car to this shop was the worst mistake I've ever made. I…read morebrought it in for a simple boost issue caused by a bad down pipe, for context the car was running perfectly fine aside from a lag in acceleration. They were able to get my car in within a couple of days, which seemed promising, but after a few days, they called me back saying they had fixed the issue, but now my car had a slight knock. When I arrived to pick it up and started it, I was met with one of the worst rod knocks I've ever heard saying it had been there the whole time and a slight exhaust leak was covering it up. My car went into their shop with no knocking whatsoever and came out with complete engine damage as well as an 800 dollar charge for the down pipe. Ever since, I've been fighting with their insurance, who is now trying to total my car and offer me absolutely nothing for it. So now I'm left with two terrible choices: either pay for a new car completely out of pocket or spend $11,000 to replace the engine they destroyed. I cannot stress this enough, DO NOT EVER bring your car to this shop. They completely ruined my vehicle and left me stranded. I Will post video of knock if I'm able to.

DO NOT BRING YOUR CAR HERE. I brought my car here thinking they could get it fixed quickly so I…read morecould drive 300 miles home. My car only had a slight loss of power most likely due to low boost. They called me and said they could fix it for $800. I got no updates after that and had to call them asking if it was done. Then they said they think it may be knocking. When I got to the shop they tried to charge me $950 after quoting me $800 for a turbo up-pipe and install. They then proceeded to say there's a slight knock once the car heats up. It had no knock when I dropped it off and just had a bunch of work done not even a year ago when the head gasket was done. They said it was just a little knock and to throw some thicker oil in it and it would make it home. They claimed the knock had been there and "my exhaust was too loud to hear it", and that it's been there the whole time. THEY WILL TAKE ADVANTAGE OF WOMEN AND TEENAGERS. I spent 2 years in an auto tech class and worked in a shop, I know my way around cars. I made it out of their driveway and it instantly started a horrible rod knock. Their insurance company didn't look at the vehicle just made us wait weeks with no communication and then proceeded to back them up saying "you just couldn't hear it over your exhaust". They put my life in danger by telling me it was ok to drive it when it very well could have seized on me. I had to get it towed. Multiple mechanics said there was no way it was knocking before. DO NOT EVER GO HERE.