Been with them for almost 4 years now and I have had nothing but trouble with them since. Phone…read moreservice dropping and then in the middle of calls dropping saying sim failure

LOJO D. We have been a customer of Verizon for 16 years! We received a text 2-10-2022 saying our…read morebill was overdue. I did not understand why because I went into the store 1-31-2022 to pay the bill! I called Verizon, after 40 minutes of trying to speak to someone I finally talk to a human. I told the lady that I had my check, receipt and bill showing my payment. I was told my bank reverse the payment. I gave my phone to my husband while I called my bank, they told me all Verizon had to do was to finish processing the payment. Our local bank said there was no reverse payment on our check. The Verizon supervisor told my husband she did not care how many years we were with verizon and did not care if we went somewhere else, the bill needed to paid! So that's what were doing! We went back to the Verizon store to pay off our phones so we could switch carriers. They would not even take our payment. They gave us what we needed to switch carriers and said they would bill us for the remainder owed on the phones! Being a customer of 16 years and paying your bill on time does not matter to Verizon! They are so big now they can afford to lose customers! I hope this starts a trend!

Went into buy a cord for my phone, said wait time was 35 minutes!! Are you kidding me just to buy a…read morecord. Customer Service reps were rude. I will never step inside of that place again.

I went to the Xfinity store 2 days ago because they are running a promotion offering a new iPhone…read more16 free with a trade-in. The first day I was told after 2 hours that they were experiencing technical issues and to come back in the following day because the issue should be resolved by then. I arrive at the store the following day and again after 2 hours am told they are still experiencing technical issues and the only solution would be to ship the device through mail, despite the fact that they have the device available in their store. I called customer service and AGAIN was on the phone with their support for 2 hours trying to resolve the issue and was told that they would "escalate the issue to higher management" and I would receive an email after 7 business days. Needless to say, I would not recommend Xfinity services to anyone. They have more hidden fees than any internet/phone company I've ever patronized and they don't care at all about your time or issues with their service or their products. The in-store employees would just as soon you switch carriers than have to find a real solution to your problem. I would hate to see this happen to anyone else. Spend your hard earned money and valuable time on a company that will value you as a customer- this is NOT that company!

A great place to go with the questions or needs you have in regards to phones or the Verizon…read moreservice. The employees are all very friendly and help you as much as they possibly can. This place is great.

From the owner: Booking online appointments! Come to us at your convenience and we'll help you out immediately…read more We exclusively offer in home visits so we can help upgrade your devices without you having to leave your home or office. Our Culture of Good program is our way of giving back to the community. We hold different events throughout the year such as our backpack giveaway, teachers rock giveaway, and our Bags of Bravery program benefiting local foster children.

Alway great service. Service since they have been in business, many years. My parents also had…read moretheir service since the first of their business. Very nice installers, neat, clean, & informative. No questions unanswered. What more could you ask for. Thank for the best service ever. BR

Scary! Went to look into satellite tv as I'm sick of paying cable prices. The older man wreaked of…read morealcohol, he was rude and nasty. He began talking politics. That was it! I tried to walk away and he kept after me, angry that I was walking away. He wasn't speaking directly to me anyway, so I decided to walk away. I'm not going to listen to ignorant political speak when I'm looking for tv service. That's NOT what I came in for. Then he became nasty when I walked away! Definitely not my kind of business.