Disappointing
This review is only about the experience not the equipment. The experience was so bad we agreed to never use the equipment again.
We used this company for a work event for a preschool. I was not part of the initial selection of this particular vendor, just the person responsible for the invoice.
A check was mailed to the company, using the address provided, early September for an event in November.
The day of the event comes and the tent guy is last to show. The event started at 9 they arrived after 9. They pull into the parking lot (that contains families with children) but does not unload because there was an issue. Again, children are already on site, along with parent who are enrolled or potentially enrolling.
I get called to the front lobby because of a payment issue. I feel embarrassed although i knew the event had been paid for. Upon walking into the lobby i see the schools owner being yelled at in the phone. I could hear the yelling through the phone. I look at the man representing the company and ask what's wrong. He says there's a balance due. I look into my file while asking for the amount due. I show the rep a copy of the check along with the owner. The owner of the school tells the guy on the phone, we have a copy of the check and hands me the phone. I introduce myself to the guy on the phone. I explain I'm from corporate and have documentation of the check. The tone of this man is still extremely hostile and just rude. He claims to never have gotten the check and that cash is needed. I explain this is a corporate sponsored event and we do not pay with cash. I tried to pay with me corporate card and they do not accept American Express. Finally after much back and firth i pay with my personal visa. But i had to pay a extra charge because my price originally given was no longer any good. They finally agree to set up. At this point the event has been going on over 30 minutes.
I return to our office and notice our accounting that we have a check out that needs to be canceled, while request my refund since i used my personal card. I'm then notified.... THE CHECK WAS CASHED!!
I immediately call the company to notify them of the error. I am informed that I'm talking to the sane guy as from the weekend. He was a lot nicer so i didn't notice his voice. He still insist that the check wasn't cashed and questioned, when and by who. Since minday was a holiday, we couldn't get a copy of the check. We could only provide the cash date from the bank statement. He informed me that he would check with his accounting department.
Moments later i get a call back confirming the check was received and cashed. No apology, just an explanation that he wasn't informed of the check. He also states he will refund my visa. All this is before 10 am. I immediately get a reciept of refund.
A few minutes later i get another call stating we owe $33. I ask why and the tone of the call goes back to Saturday's hostile manner. I'm informed that it's because the original amount was for a cash price and we paid with a check. I informed him that we do not pay with cash, it's always either cash or card. He claims the agreement was cash. I informed him that i wasn't part of the original conversation and he'd need to contact the school and if $33 was owed, I'd send another check. He seemed bothered but called the school.
I called the school, but he got to them before i could. I was informed that we was BEYOND RUDE AGAIN. So they paid the $33 just to end the back and forth.
Around 1 i check my account... no pending refund. I call my bank, NOTHING PENDING. I had to make an actual dispute with my bank, to get my money back.
This experience could have and SHOULD HAVE ended so differently. Needless to say, we wouldn't use them again, not because of the equipment or cost, but because of the experience. read more