Big D is always such a delight to work with - from the account management team (ES, your the best) to the installation team - it is always a pleasure working with this group. Would like to specifically mention Armando (and his team) with a recent event install - it isn't often you get to work with such a professional, thoughtful, and knowledgeable install team! read more

So cost effective, quality champagne flutes and pickup/ drop off is so easy. Bride doesn't need to be present which also helped.

Used them several times now. Always convenient and good quality items. Aldo helped me this time and he was awesome!!!

Used for birthday next a wedding Great experience lots of help for the event Reasonable rates, good people read more

Helped cater a wedding and we rented out all the silverware, napkins, chaffing pans, and dishes. For 130 people, think it came up to around $900. I love how they make it easy for you to just turn them in dirty without having to wash them. Unfortunately most weddings are on Saturdays so you have to lug around the dirty, smelly stuff until Monday which is not too fun. Wish there was an easier way...otherwise, great company!! read more

Great service !!!! Very attentive personnel friendly staff they help me to load and also were fast and organized read more

Big D is my go to for all of my even rental needs. Friendly staff and excellent customer service.

This was awesome! Very reasonably priced and easy. It was also very quick and helpful service. Juan took great care of me, would recommend for sure. read more

I use Big D for all my events. Lots of options no matter what event you're having. Their customer service is great!

Always love working with Big D and super appreciative of Customer Service. The help with loading and unloading is top notch! Thank you!

Christina and Juan are absolutely a pleasure to work with. Prompt and professional service. THANK YOU SO MUCH!!!

Once again , I received top notch service from Andrea at the front desk . She is very knowledgeable , friendly and helpful . Rentals can be very stressful but she makes it easy ! I love that all of the items are displayed so you can actually see what you are ordering read more

Customer service was excellent! Everyone was professional and very easy to work with. Would highly recommend

Big D is our go to for all events! Mendoza & Gustavo were in charge of our delivery, set up and retrieval after *** THRY ARE SO HELPFUL! THE BEST!!! thorough, kind, and accommodating! Big D can handle any size and take so much off the Hostess plate which frees me up to concentrate on other areas of putting on an event * THANK YOU Mendoza & Gustavo & Big D *** AMAZING!!! read more

Juan and everyone at Big D, from the front desk to the warehouse workers to the delivery drivers are so wonderful. They have always been able to meet my needs. From stage rentals, to tables and chairs, Big D is usually one of the first vendors I'll reach out to obtain a quote. You won't be disappointed! read more

Rented tables and chairs for a party. Great customer service. Easy to work with to get what I needed.

I ordered white chairs for an event and all the legs were rusted. It looked pretty bad

We rented tables for a graduation party and the whole experience was great! The lady that took my reservation was friendly and helpful. When I went to pickup the tables, they were fast and efficient. The tables were good quality and then drop off was good as well. I would definitely recommend and will be using again. read more

Definitely satisfied with the customer service . We ordered 60 folding chairs for our company eclipse watch party. The pick up process was super quick and easy. Juan and Antonio had me everything loaded for me in less than 15minutes. I'm sure the drop off process will be just as smooth and quick. read more

I have been a customer since 2015. Very affordable, great items and they have upgraded their catalogue catering to all styles of decor. I highly recommend Big D, it's the only company I use when I host events. read more

I rented high tops and linens from Big D rentals and it all went so smooth! Pick up and drop off was a breeze thanks to Jacob Weathers and Juan Espinosa. They were so helpful and kind. Will definitely use again for future rentals. read more

el recojido fue muy rapido llegue a su almacen y el Sr Juan me atendio muy amablemente, muchas gracias

Rented a couple of tables for a recent art gallery opening and really found this company to be superb. The rental rates were extremely reasonable, payment was a snap, and the staff were quite attentive and helpful during both pick-up and drop off. It truly could not have been a better or smoother experience all the way around. I would not hesitate to use Big D for future event rentals, and highly recommend them. read more

Called this morning to get a quote and the young lady that answered the phone was very dry and not helpful at all. Her attitude lacks customer services skills. I felt like I was bothering her. After ordering several things, I ask do they carry bars, she stated "yes alot. You can look at them online." This was after she continued to ask me "what else," as if she was rushing me. I asked about the high boy tables and she stated one price them. When I told her the quantity I need, she said a totally different price which was double the price originally quoted. Learn some customer service skills before you run everyone off and end up jobless. We have options on where we want to spend our money so ill go somewhere that shows some appreciation for a potential customer. read more

I had to postpone my wedding that was scheduled for April due to the pandemic lock-down. We decided very last minute to get married in our home with just a small group. I wanted something nicer than just folding chairs so I found Big D Party Rentals. They were able to help with our short notice request and got us a great deal. Pick up and drop off was super easy. I highly recommend them. They were well priced and lovely to work with! read more

Spoke with the woman in accounting who sounds to be the owner, from the moment she got on the phone she was rude and abrasive. I don't know how you speak to people like that and stay in business. Someone on her staff gave me false information regarding the rental process, instead of having a mature discussion to resolve the issue, she was immediately nasty. I am really bummed I decided to go with this company. Would not recommend or use their service again. read more

Great customer service! Our schedules didn't match up with their showroom times and Emily met us during their closed hours to accommodate us! Not many businesses go this extra mile. She was very helpful in recommending what we needed and what we didn't while sticking within our budget. The company has also been great to work with during the pandemic. In these hard economic times, this is definitely a small business you'll feel happy giving your money to and supporting. read more

Not very satisfied this time... considering I just rented from them the prior weekend... Still waiting for Chris to call me back regarding the discount... Long story short we ordered everything 3 prior to both parties. 1st part was good. 2nd party was a mess... We had a Tiki party, unfortunately the Tiki bar has been broken, per Chris, for a few months...... Update, Pete Willis (owner) called me and created a solution for my unfortunate incident... He is very professional, has integrity and a man of his word... Although i had a bad situation, he made it right and we will still continue to be customers of Big D Rentals... Thanks Pete for your immediate attention and follow ups as promised! Ak read more

I needed plates for dinner party of 15 at the very last minute and when I say very last minute that's what I mean. My dinner party was that evening at 7:30 and I was at their store at 2:00 getting plates cups and gold flatware and I was out at 2:30 with my full order. The customer service was outstanding and my kids loves the candy buffet! Also the prices for what I needed was right on time I would of spent more get the fake stuff from party city. They will always have a customer in me! YOU GUYS ROCK!! read more

I recently used Big D Party & Event Rentals and was unaware of the initial review of the company. I had a special event that required a lot of juggling of information from the location to the actual items being rented. That meant a lot of phone calls changing items, times and locations. Once I was in the their system they were able to pull up my contract number and no matter who I dealt with they could review the notes on file and pick up where it last left off. Every representative was helpful and accommodating. I did review the project each time with each rep, but that was more for my benefit than the their need to do so. In the end when it came time to put the 50% down and go over final details I decided it was best to go into their office in Addison. I've been to other places in town and though others may 'put on a show' I appreciated their getting down to business office environment. It was nice, the people were welcoming, and I felt at ease especially given my particular rental needs and all the changes. I was greeted by the owner who happened to be passing by the front desk. Surprisingly, He took it upon himself to ask how he could help. I gave him the contract number, he briefed himself on the job, and asked what brought me in that day. I wrapped the deal up and was impressed by the owners personal interest in making sure my event went off with out a hiccup. He took great pride in his company and was happy to have me as a customer. I complimented him on his team, and he said he was proud of them and glad they helped me out so much. Given that miscommunications can always happen, I can say in this instance, they did not. Maybe there was training involved, maybe the other review was accounted for and changes were made. Ideally maybe that's what these reviews can do, they can create a better experience for others. It did in my case. The event turned out great, I had a great experience, and I look forward to renting from them again for two more events coming up. read more

Big D provided two tents, tables, chairs, plates, flatware, glasses, and more for our wedding. They were always very easy to work with in the process of getting quotes. Anytime I sent revisions (usually in the evening) they always sent a revised quote back to me early the next morning. One of the reasons I chose Big D over other companies is that I really wanted a pole tent. I did a lot of research about pole tents vs. frame tents. Some tent companies out there (especially the ones that cater toward the wedding world) don't offer pole tents because, they say, the center pole gets in the way. For me, I think the center pole and seeing the interior tent structure are what make being in the tent very cool. The only hiccup was that the inside of the tent ceiling was a bit dirtier than I expected. I called and they didn't hesitate to send a crew out to clean it the next day. The tents ended up going up on a Thursday, being cleaned on Friday, and the wedding was Saturday. They were able to clean the tent without spraying water everywhere. There was no mess. I was very impressed. Note about pictures: the tent was provided by Big D. I hired a lighting company to do the lighting. read more

Big D Party Rentals - our wedding reception from a distance. Tent, tables, chairs provided by Big D. - Party Equipment Rentals Near Me - Carrollton, Texas

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Poor customer service and lack of communication. I was less than a week before my event when they dropped off the face of the earth. No longer emailing and I even tried calling and leaving a message for the person I had been working with--not sure if SHE was the problem or the whole company. I ended up using another company and it worked out great It's a good thing there were other companies to use besides this one read more

We've used Big D Party Rentals three times now and my wife and I are always impressed with the quality of their items you get for the price. We have picked the items up twice from their warehouse and they load the tables and chairs into our SUV and unload when we bring them back. The delivery service was great to have when we had a event at our home, they did a full set up in the backyard and brought in al the dishes and wine glasses into the kitchen. They dropped off all the items on Friday for our Saturday party and came back on Monday which gave us time to set up. Everyone is very friendly and the delivery guys made sure we were happy with the set up before they left. read more

**Addendum** I was originally dissatisfied with my service, but management has since done a lot to make it right and I'm grateful. I'm going to give them another chance. Here is my original review, "Terrible organization. I confirmed with the company THREE times that my delivery address was different from the billing address, and the chairs still showed up at the wrong place the day before my wedding, AND the number of chairs was incorrect. When I called the company to discuss the problem, they were not even sorry. This was stress that I really did NOT need the day before my wedding." read more

My original 2-star review is below. However, since my review, Pete, the owner of Big D contacted me directly to apologize for the table. I appreciate the contact and the concession Pete offered. True customer service that deserves additional stars. ***original review*** I originally wanted to rent a 72" square table, but was told that it was not available, so I settled for the round. The rental process was easy and a 50% deposit was required at reservation with remaining due at pick-up. The table cloth costs more than the table rental. Saturday pickup was offered, which is convenient. The table was in terrible shape and simply filthy. If I did not know any better, I would have thought someone used the table as a dance floor since it was covered with dirt that three rounds of Lysol wipes could not clean completely. read more

If I could give less than one star, I would. I ordered a stage from Big D a few days before our organization's big art auction benefitting adults with special needs. The coordinator was nice enough on the phone, but got my email wrong to send the quote to. After I called back, she resent it to the correct address. After reviewing the quote, I decided to go ahead and place my order, so I called back and the girl took my credit card information and confirmed with me the time and place I would like the delivery. So far, so good. After emailing the next day to confirm a second time when I could expect the delivery drivers (complete with response back)- I was satisfied that there wasn't anything else on my end that I needed to do. The day of our event came, and we waited for the delivery guys to show up. Our event began at 7, and I started to worry when 6pm rolled around and no stage had been delivered. I called Big D, and the coordinator who answered acted like she had no idea what I was talking about. She was defensive, and had a "tough shit, not my problem" attitude. She kept asking for the name of the person who took my order- like I would be able to remember that off the top of my head while I'm onsite and away from my computer. I kept asking if they really intended NOT to honor their commitment, and to her credit, she did seem to go talk to someone. But her attitude when she got back was COMPLETELY unacceptable. She said that they had no record of my order (despite my having given my card number to someone over the phone AND the confirmation emails), insinuated that I was making it up, and basically told me that they had no idea what I was talking about and that I was out of luck. Really unprofessional and it was not what I needed in addition to all the normal stress that comes with event planning. read more

I rented with BDP&ER for my wedding needs. They have great customer service. They kept in touch to make sure everything was in line. I had to make a few changes and they were very accommodating. The delivery and pickup was on time. No complaints. Would recommend. read more

Jimmy and his crew did an amazing job at our event on February 28! They arrived on time and got everything set up quickly (bc we were on a tight schedule) and the next day, broke everything down in such a timely manner. We will be using them again for future events! read more

Rented chairs for the holiday. Their price was great as was their service. Highly recommend using them. Just wish they would open a location closer to downtown. read more

They provided the tables and chairs for my wedding. They was some confusion with the drop off time, but management reached out and made everything right. read more