I hate to even write this because I love supporting small businesses! However, you have to be professional even if you are running a mom and pop shop. We reserved and paid in full for a margarita machine, I emailed back and forth with the owner. At this point the communication was great! Then the morning of the event -- no call/no show. Didn't reply to email's or texts. I understand that if an emergency happened BUT TELL ME THAT. Don't just ghost me and send my phone call's to voicemail. I mean it could be a scam operation, who knows. I can only assume at this point and dispute it with my credit card company. read more