This is evidently a new building for this medical office. I know that because there is a sign in…read morethe ladies room letting us know how to keep it "new". There should be signs in the waiting room about using phone for videos on silent or with headsets. Because they already have a tv making enough noise. There should also be signs saying you can't use the cell phone as a phone in the waiting room. Headsets are needed. The welcome reception desk is nice. Well organized. Pleasant. Smooth. The appts seemed to be running on time. The rooms were clean and didn't feel cramped. The exit process was easy and smooth too. All in all this was a good place for a dr visit. They lost a star because the waiting room isn't managed as well as it should be. A few signs and a little bit of enforcement from the front desk staff will do wonders. I'd point out the tv isn't needed, or at least the volume doesn't need to be on, closed captions would be fine.

The wait time is pretty long. For my first appointment I waited an hour and 30…read moreminutes before I was seen. On the other hand, Dr. Rush was extremely professional and attentive. She took her time explaining things, didn't rush me, and listened to what I wanted. You can tell she is a doctor who truly cares. The facility itself is nice, fairly modern & cleanly.

I recently went to Empire for the first time for an annual visit. Every single person I interacted…read morewith (the receptionist I talked spoke with to book the appointment, the one who checked me in, nurse who got me in the room and the PA) was genuinely kind and caring. Going to the OBGYN is an extremely traumatizing thing for me, and everyone made me feel at ease without even knowing my history. I am so grateful for have found a new place to go, and for all of the staff here.

Both of my daughters and I left this practice based on what I posted earlier. Today I get a voice…read moremail message from their office with only "hello. Hello. Hello" on it -- no identifying the practice or why they called. None of us have had appointments there since my last post so I don't know what they wanted. And that unprofessional message with no follow up confirms the place has some inept staff members 7 months later -- I get a voice mail message from Empire that simply says "hello. Hello. Hello". Then a letter several days later saying they are changing my daughter's appointment. I left the practice personally years ago because they constantly changed appointments. My daughters both left because of treatment described in my earlier review. It would appear this is not a well organized practice as well as employing a WHNP who does not treat young patients with respect.

Dr Rojek is fantastic. Highly recommend her and her staff for any age pregnancy. She is a kind…read morewoman that truly knows her work and her patients.

I see Dr. Mallory Robel and she's amazing. Always listens to my concerns remembers details from…read moremonths ago. The nurses are very nice to me and makes me feel very comfortable going here. The patient portal is easy to use and always get back to me within 24-48 hours.

I went here specifically looking for a removal. I looked at the website to double check they do…read moresuch things and they do, I called them and asked if they do a removal and they said yes. I went to my appointment, got asked a ton of personal questions just for them to tell me they do not have the "materials" to do my removal. I did my research. I called ahead. This place is NOT TRAUMA INFORMED. They do NOT allow you to make your own decisions and respect your body autonomy. I was told word for word "we don't like to do removals unless there is a plan for you to get on another birth control". Last I checked, I am allowed to make my own decisions. The next week, I went somewhere else to get my procedure done told them my experience and the doctors were repulsed by my experience. If other DOCTORS are upset at this experience, I don't know what else with convince you not to come here. Please don't go here unless you would like to leave violated.

I love Dr. Smyers! Best bedside manner of any doctor I've ever seen. For what can be somewhat…read moreawkward and uncomfortable examinations and concerns, she never makes me feel that way. It's important to me that my health care providers take an active role in my health journey - I want to know that they are willing to hear me out, answer questions, and do some investigating when necessary because I don't like passively taking care of my health, or symptom treating. I feel very confident that Dr. Smyers is on that journey with me. This is her private practice, and I believe she only does gynecology, no obstetrtics, so I would only head to her if you don't plan to have any (or any more) children. Comfortable office, and friendly staff. Big fan here.

Receptionists don't know how to do their job. My sister was scheduled for an ultrasound and we get…read morehere and they check her in and they proceed to make us wait 20 minutes before my sister goes and asks what's going on and they said they called to reschedule but my sister had ZERO phone calls from them. So they made her sit here and when she asked for the sonogram she was SCHEDULED for they told her no because she's "too early" when she's 20 weeks pregnant.

Been going to Dr. Erk for many years. She delivered both my kids and I continue to go for annual…read moreexams and testing. I am very comfortable with her and appreciate her knowledge and kindness in her care.

Colleen is amazing! Colleen assisted me and my husband for…read morethe birth of our first daughter and our labor experience was made so much better by having Colleen there. In all our meetings before my delivery, Colleen educated both me and my husband about things we could expect when we went into labor, and everything she taught us was so helpful and practical. My favorite thing about working with Colleen is how much she cares about educating the birthing partner for what is coming, as well as the mama. Before and during my labor, she was helping my husband understand what was going on, and coaching him on how he could help me as I labored. He felt empowered and I felt so confident knowing there was someone to help us BOTH through the process. If you're looking for someone well educated who can help give you confidence before, during, and after your birth, Colleen is your girl. - Maliya S.

My husband and I are honored to have Colleen Young as part of our first birth story of our…read moredaughter. As a young woman, I have always viewed labor and delivery as a scary and painful experience, but she made me feel comfortable and even looking forward to the experience. She made it feel achievable! She was attentive and thorough in all her interactions from the initial phone call to the post partum visit. She went through all potential interventions that could happen and was able to help us feel prepared. She was timely in every response and happy to answer any questions throughout my pregnancy that I needed support on. We came up with a birth plan, one unique to what we wanted to help us feel confident going into the hospital. I am happy to report we were successful in experiencing a natural birth with no epidural (thank you hip squeezes and the shower). She really supported my husband in natural pain management techniques by education and taking over when he needed a break to give me the best shot at delivering naturally. She also supported emotionally and giving me words of encouragement each contraction. I would definitely recommend her to anyone looking for a doula. Every woman deserves someone like Colleen in their most vulnerable state.

I've been seeing Dr. Smyers and I'm extremely glad that I got her name from some friends of mine…read more She does a great job of putting me at ease, even when discussing difficult topics. The staff has been pleasant and friendly - from the front desk to the techs - I've really appreciated the level of care. I have had no issues with billing or insurance (knock wood anytime we say that, right?) and the facility is clean, parking convenient, and the location nicely situated near the 290 exit on Delaware. I highly recommend Dr. Smyers and the Delaware office.

I'm a fan of this practice because of Dr. Jodi Ball. I just stopped in this week for my annual and…read moreshe is great at remembering things you talked about last year--which may seem like a low standard, but I think this is important in this field. Personally, I have been to other practices where you don't even get to have that type of conversation. You go in, you leave. Dr. Ball is a very personal, very nice person. She makes me confident in a lot of the advice she can give me about specific situations. I had recently got information from her about different birth control types. She is not only knowledgeable about them, but also is not hesitant to give you her personal advice about what she thinks is best for you. However, most every visit I have made here, I end up spending about 45min-1hr in the waiting room & the receptionist is the worst. They do have evening appointments which help tremendously. There are quite a number of doctors who do practice out of this location, so checking-in can even take a while. Understandable. These are my only qualms with this place. I have had great experiences here with the doctors directly--I hope you do too!

I found this office because it was on a list of 'menopause specialists' that I found on Reddit, in…read morethe 'menopause' subreddit's Wiki. Specialists, ha! I haven't been seen by Doctor Diane but I have seen by PA Stacey a handful of times and I ended up seeking Hormone Replacement Therapy elsewhere because I wasn't getting it here. Every time I've expressed a concern, it is met with: 'Sign up for our weight loss classes!' or: 'Schedule some sessions with these med-spa machines!' I'm in my 40's, and I'm not an idiot. I know how to lose weight, but my hormones are diminishing and *that* is why calories in / calories out is not working. 'Move more, eat less' doesn't work after Perimenopause sets in. I don't need expensive med-spa machines to vibrate and contract my muscles for me, and I don't need Dieting 101 classes to tell me how to eat and exercise. I *need* these diminished hormones to be replaced so that my body can function optimally. I don't know how this office can be considered a 'menopause specialist' facility if they refuse to provide HRT for patients who are clearly experiencing hardcore Perimenopause and are lacking in progesterone, estrogen & testosterone.

Oh no! What could improve. Everything..total nightmare going to this physicians office.Oh my God!…read morethis practice is absolutely terrible. First off any PSR that actually does their job knows that your supposed to be verifying insurance upon every appt. Secondly they shut their phones down after 2. At times I've attempted to call after 12 and the phone has been manually turned off with a message saying that they are no longer taking calls. But they're there in the office supposedly until 4. What kind of make shift operation is this office running? I'm not even a new patient and they totally screwed up. They scheduled me for surgery with Dr Sutter on February 14. They tell me to go and get pre surgical testing and Clearence thru my primary. Then they call me and say no we'll try for February 21. So I go and get all this testing done. I do all this running around. Get picked with needles only for this office to call me late in the afternoon the day of my surgical pre testing after I already did everything to tell me that Dr Sutter isn't credentialed with my insurance. WHAT? You got to be kidding me. Oh my God. Who in their right mind does that to a patient that needs surgery? Please go elsewhere. Save yourself the aggravation and extremely poor excuses for the lack of a better word lack of professionalism and ethical integrity.. They have a zillion of excuses why they operate this office the way they do none of which that are beneficial to their patients. And just for the record I have 20 years as a PSR. Verifying a patients insurance is the first thing you do. And any PSR that's does his or her job well knows to check it every time and they copy the card