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    Julie A Boyd, DDS

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Indiana Emergency Dental

    Indiana Emergency Dental

    3.6(18 reviews)
    1.9 mi

    During my recent visit to the dental office, I encountered some significant issues related to the…read morefront office staff's handling of insurance verification. Specifically, the staff member at the window referred to me informally as "hon" and informed me that she could not validate one of my three dental insurance plans. When I inquired if she had contacted Delta Dental to clarify the situation (as this issue had not arisen at other dental offices), she replied that she had not made that call. Instead, she intended to check benefits online, which seemed less effective than directly calling the number on my insurance card. The office operates under a policy that requires insurance eligibility to be confirmed before any dental work can be performed. I found it perplexing that, while she was supposed to be verifying my eligibility, she spent time chatting with a coworker and eating her lunch at the window. During my visit, I observed two other patients arriving and leaving before I was seen, which led me to believe they had simpler insurance situations. Eventually, after being taken back for X-rays, the dentist kindly addressed my dental issue. However, he was unable to fix my tooth because the front office staff had not verified that my insurance would cover the necessary procedure of gluing my tooth back into place. This experience made it clear that the person at the front desk played a crucial role; without her completing the eligibility verification, the dentist could not proceed with any treatment. Moreover, I noted the overall atmosphere of the office, which fell short of my expectations. With an empty waiting room when I arrived, I was surprised by the receptionist's focus on personal conversations rather than patient care. After waiting 30 minutes, I noticed she was still eating lunch, further adding to my frustration as the only patient present. Beyond staff interactions, the waiting room itself contributed to my unease. The decor was uninviting, featuring cheap rubber plants and an overall unfriendly ambiance, which heightened my anxiety about the dental visit. Given the revenue typically generated by dental practices, I believe the environment could greatly benefit from improvements--such as incorporating real plants and more aesthetically pleasing art--to create a more welcoming space. Ultimately, I rated this experience four stars due to the professionalism and kindness displayed by Dr. Duffy and April. Without their exceptional assistance, my experience might have warranted only a one-star rating. However, the delays caused by front office inefficiencies were significant and warrant attention for better patient care in the future. By the way my appointment was 3 pm by the time we finally left the office was busy!

    The gaslighting i received from Dr Garry is unacceptable. I have a dental problem and now im…read morerunning a fever only to get no help. So I guess im just supposed to wait out the fever? No. Ridiculous in my opinion.

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    Indiana Emergency Dental
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    Gillum Dentistry - Waiting Room 2

    Gillum Dentistry

    4.8(5 reviews)
    0.9 mi

    I cannot be more pleased with Gillum Dentistry…read more As a high School and college student who used to use my parents insurance, this is the dentist they chose. When I graduated and moved to my own insurance, I ended up switching to a different dentist. When some old issues arose (TMJ related), I was trying to figure out who I would go to who would be trustworthy and helpful. I immediately remembered Dr. Gillum. His website is comprehensive and explains a lot of different treatments that they offer. When I went in for my first appointment, it was amazing. The staff is extremely friendly and took all of the time that I needed in order to share my concerns regarding my jaw and the frequent headaches I had been having. In addition to the wonderful staff, I have found them to be very accommodating when it comes to making payments. They really are just there for the patient. They want you to feel seen, heard, and understood. I work primarily with Kim and LOVE her. She's so kind and lovely, personable and sweet, and listens to what it is that I need and what I'm looking for. I am so thankful to be under their current treatment at this time and will continue to go to Dr Gillum as my primary dentist.

    Dr Gillum and his staff are the BEST dental office I have ever been to. Going to the dentist used…read moreto give me panic attacks from all the pain I received from other dentists while growing up. Dr Gillum put me at ease and made it the most enjoyable dental visit I have ever had. I can't say enough good things about them. I have found my forever dentist!

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    Gillum Dentistry - Gillum Dentistry Patient Specials & Services

    Gillum Dentistry Patient Specials & Services

    Gillum Dentistry - Before six month smiles @ Gillum Dentistry

    Before six month smiles @ Gillum Dentistry

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    Before six month smiles @ Gillum Dentistry

    Julie A Boyd, DDS - oralsurgeons - Updated June 2026

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