I went to the library this morning and returned all my books. This time I made sure I had all my books. I gathered them all up and counted them all. I had 38. My mom told me to go pick out books. Mainly I read mysteries such as Nancy Drew and American Girl and the Red Rock series which are easy for me to read and don't require using my brain.
My mom stood there and watched the lady check in the books. Somehow, a Nancy Drew mystery for younger children titled "The Circus Scare" must have not registered somehow. I ended up calling AGAIN to get this straightened out.
The lady, Julie, said she couldn't find it on the shelf and said she would call me back. This is the third time this year that I have had to do this and from this point on, I will have to stand there while they check them all in.
Julie called me back about 5 minutes later and said she had found the book. She told me that the RFID tag on the book that I had returned did not register. She told me that she was sorry about it and was removing it from my account. It wasn't her fault that this happened, the lady who checked them in has a cat calendar by her seat. Not sure of her name, but she was the one that checked them all in.
I told my mom that I knew it had to be there because it wasn't anywhere in our house. The staff needs to make sure that books that are returned register as checked in before someone puts the books on the shelf. I wasn't paying for a book that I know I had returned. My mom helped me look at the computer desk and on the coffee table.
I only have my library books on my computer desk and on the coffee table in the living room. These are the only places that I keep books because they are within easy reach of my computer or the couch. I have a laptop computer and I sit at the desk in the morning and evening as I start and end my day.
I was raised by my mother to be as organized as possible. I always make sure that before I leave for work that the computer desk is straightened out. And I ALWAYS make sure that the books are organized before bed as well. After I am done using my computer which is about 9:45pm, I read until it is time for the 10pm weather and then my mom and I start getting ready for bed. This way I always know where my books are and I don't have to turn the house upside down looking for my books.
I don't like how they stack books on top of one another to check them all in. I always check my books out individually so that I know they are there when I am done. When I am done, I print my receipt and verify the number of books. I don't think it is appropriate to stack books on top one another because that's how some books don't get checked in or out.
I wish it would go back to where they checked each book in and out individually. I know that it might be inconvenient for a lot of people, but this would cut down on the number of times I have to call and see about a book not being checked in at the library. Fewer mistakes would be made, that's for sure.
I was not going to pay for a book that I know was at the library. I was not going to pay them a penny because it was there all along. If I hadn't called and got it straightened out, I would be paying for a book needlessly. That is not acceptable to me.
It is not my job to babysit these folks. I shouldn't have to do that. And, I have a feeling that from now on I will be doing so. I work in retail and if I ever made the multitude of mistakes that this library has over the years, I'd been fired from my job a long time ago.
I don't know how many people have had this kind of experience, but I'm sure some have. I don't think that there is any reason to discount what a patron says, no matter where books are checked in or out at. The lady with the cat calendar insisted she had checked in all my books. Books do get misplaced and end up on the floor or on the shelf by mistake without someone knowing that it hadn't been checked in.
If it hadn't been for Julie, I'd be paying this library for a new Nancy Drew mystery for younger children titled "The Circus Scare". All I can say is thank you Julie for taking the time to find the book and take it off my account. I am sure she has better things to do than to fix other people's incompetence. read more