Ordered electric bike about one month ago after test ride and interview by sales guy as to how I would use it. He asked about storage of bike and where I would charge battery. Answer: bike shed but have to bring battery in to our 8th floor apartment. Long story: went to pick up bike yesterday, BATTERY CANNOT BE Removed From the RACK!!! The guy could do it, but not me nor my husband, both over 60. The strange and unbelievable thing was that he first tried to convince us to take the entire bike up to our small apartment!! Then tried to sell us a 400 euro more expensive model. Lots of time and energy wasted in this shop. Don't people realize that this is a major purchase for some folks?? And for older folks, supposed to last the next 20 years!! Who trains these salesmen?? Have they not heard of customer service?? A friend shared horror stories about past clients of this shop- she said I dodged a bullet by not buying from them. read more