Anyone considering being a client w/ this agency may want to reconsider the decision. Their office…read morestaff & some of their aides are seriously negligent in doing their duties; i.e., they don't inform clients when an aide calls in sick, although some staff claim they have contacted clients. This is VERY shameful!

Michelle and her caregivers are the absolute best! They took fantastic care of my grandma. They…read morealways treated her as if they were family and made sure she was in great hands. They helped her run errands, grocery shop and keep her house tidy! I would recommend Good Samaritan to anyone looking for a companion or home health aide.

I had to go to Buffalo Home Care to take my son there for orientation and to fill out paperwork…read morebecause he's supposed to be helping me around the house and getting paid for it through Buffalo Home Care. The receptionist was really nice, and she tried to help a few people who walked in the door, complaining about, not getting paid or not having enough jobs so she did her best taking care of them, which was really good. The man Nika who is taking care of us was nice, but he didn't seem a whole lot knowledgeable of what he was doing, but he did what he did and he got the job done. I saw a few employees walking around. I didn't really see them in action though doing what they do so I can't really give a whole lot of information about here.

The aides are great, but the office staff personnel are terrible. No communication whatsoever!…read moreClients are required to inquire when aides are late or don't show up. It's absolutely ridiculous! I highly recommend that you look elsewhere for home care help (cleaning, etc.); there are plenty of other businesses in Western NY.

I am only giving one star rating.My mother was with them for over 2yrs. before her death on June…read more23,2019 due to aide not locking her walker down her walker went out from under her breaking one leg,and fracturing the other,had two surgeries. I had so many incidence with the aides.They were so non professional ,poorly train,just a warm body,very rude.They had no respect for old people.Upon many call in to the company no one can out to check.The aide were always on their cell phones.I had to keep close watch on them.I walked in on one aide refusing to give my mom water.No older person should have to live this way.I believe my mom would still be with me,the trauma from the fall got her.

Touching hearts is a warm caring agency . Each and every person,from the people in the office ,to…read morethe caregivers are caring and want to help the clients. I give touching hearts a ten star rating!!!!! When an aide had a problem Amy from the office came to our rescue. They are there to help 24 hours a day ,7 days a week The caregivers,are trained and know how to help ,each one is warm and very friendly.

From the owner: Touching Hearts at Home offers an array of home care services for seniors, people living with…read moremedical conditions or disabilities, those in transition from hospital to home, and anyone over the age of 18 who can benefit from the help of a professional Caregiver. We're always at the ready, so you're never on your own. Care can be provided for just a few hours per visit up to 24 hours, seven days a week. YES, this includes weekends and holidays. Whether you need our help just a few days a week or every day of the year, we provide consistent, companion-based care that inspires peace of mind. Call or schedule a consultation online today!