Pain meds were not given on time! Call light was never answered. If a patient needed to be assisted…read moreby wheelchair for Bathroom they were out of luck. Needed to wear a depends. Aids were beligerent if asked for anything. Nurses were understaffed.

I thought Greenfield physical therapy staff was outstanding.really top care. on one Sunday I had a…read morenurse for my husband with nails so long they curled. I went out to nurses station she was spitting sunflower seeds into a cup playing video games. she would not look up at me and when she finally did she talked to me constantly playing her game. I worked in the medical field for 35 years and never in my life have I witnessed anything like this. absolutely no place for this. she came in the room and had some jibber that made no sense. This is my old complaint but very frightening.

The people here are Nice and caring. They are truly dedicated to helping the population they serve…read more If a doctor has any concerns or questions regarding their patients, they can call at anytime and someone will help to navigate the programs available.

From the owner: Our 'Treat in Place' Model of Care is specifically designed with the goal of keeping the member at…read morehis or her current facility as long as clinically appropriate. Family Choice's Advanced Practice Providers work collaboratively with the physician, the facility staff, and the member or their responsible party and is responsible for the planning, delivery, and coordination of care to members across time and setting. Program Benefits include: * Consistent routine assessments by a Family Choice Advanced Practice Provider * Social Workers to assist facility staff with obtaining advance directives * Non emergent transportation (20 one-way trips) * Part D (Medicare Prescription Drug Coverage)

My 91 year old mother just completed a rehab stay at Harris Hill after a fall. She and I were both…read morevery happy with the facility. The vast majority of the staff were absolutely wonderful - and there seemed to be plenty of people to take care of the residents. My mother also felt that the quality of the rehab was quite good. The only thing she complained about was the quality of the food. It seemed to be hit or miss. Some meals were decent, some were not so great. So I knocked off 1 star for that. But overall, if the need ever arises we wouldn't hesitate to go back there.

Absolutely horrendous. Couldn't keep her meds on schedule. Left her in piss and shit for hours…read more Got a uti. Food always cold. That's with family there everyday. Horrible. Would not recommend to anyone who loves their family member...

Help at your Home is indeed a life saver. My husband fell and broke his hip two years ago And was…read moreplaced in a rehab facility. I won't say the name but whenever I would visit my husband he looked as if he was losing the battle, not to mention his life. I searched around and came across Help at your home and I now have my husband home and when I tell you the change that came overnight because of the caring and constant compassion he's received from this company has helped my husband in so many ways. Because of the care he is now receiving, I see a light at the end of the tunnel when before that I saw nothing but darkness. Kudos to you guys and all your help, your compassion and just all that you do. Henrietta

Help at your home was indeed a huge help! Prompt to answer/ return calls. Provided a tun of…read moreresources and information. Kind and professional staff... they took a huge weight off my shoulders and helped me manage during a difficult time. Caring for an aging or disabled loved one is so challenging, I wasn't able to do everything that my mother needed during her end of life care. Help at home helped me care for her and keep her home instead of alone in a facility.

After an accident, surgery, and a 5 day stay in the hospital, I was sent home to begin rehab and…read morerecovery. I was told I would be contacted by VNA to set up my inhome PT. They called me the next morning and set up my 1st session for the next day. Christopher arrived at our home right on time. After a quick review of paperwork, vitals, and my needs, we got started with my torture, I mean PT. Seriously, Chris did a great job. At each visit, he added and /or adjusted my exercises based on my progress. I appreciated the fact that he really listened to me and also properly pushed me. After 2 weeks, I was released and will continue my recovery independently. Chris was a perfect combination of professional and knowledgeable while also being caring and friendly. I haven't used any of VNA's nursing services but highly recommend using them for PT. 2024-83

Their home care really stinks! My primary authorized my home care visits from the last week of…read moreSeptember, 2023 to November 2023. They only showed up for THREE WEEKS! And now they are lying to me about the health insurance coverage being denied w/out giving me written verification. And their communication/office skills are way below par.

Dr. Jessica Maxwell helped me with my balance issues. Jessica is professional and encouraging in…read moreher therapy sessions. She gives hints for daily living activities . The sessions are one on one and you work at a steady pace. The staff are friendly and professional. Office is extremely clean and bright. Dr. Jessica Maxwell was wonderful!

From the owner: At Diversified Hearing and Balance Service Centers we are committed to improving our patients with…read moretheir hearing and balance needs. We provide quality diagnostic, rehabilitative and wellness services that are patient-centered, ethical, comprehensive and accessible. The dignity, rights and confidentiality of our patients are vital and paramount to our core beliefs. We provide services to individuals and families in the Buffalo, Hamburg, Lockport, Niagara Falls, West Seneca, and Williamsville, NY area whose lives have been impacted by hearing loss and balance problems to restore stability and maximize their potential for independence, functional abilities, and quality of life. We know that you have a choice in audiologists, physical and occupational therapists, and hearing aid service providers, and we want you to know how much we appreciate that you have entrusted your hearing care to us.

Expected better, expected more friendly people. Just didn't happen. Many people here are much older…read morethen anticipated. Not as active as we had hoped. Some repairs need to be done.