This place continues to impress - they're classy…read more Instead of asking you for a tip before doing anything - an immoral practice in my book - they take your card from you and ring you up no tip necessary. That's classy. That's the way it should be.

Since I was little I have been going here and I'm so happy it's still open. Their Thai tea has been…read moremy absolute FAVORITE since day one. I also enjoy their coffee blended drinks however a little sad that they don't have the white chocolate coffee flavor anymore ): the lady that works there is so sweet and said white chocolate is her favorite too but because not a lot of people order it anymore they don't have it. I got the hazelnut flavor instead and it was insanely good. That coffee will WAKE YOU UP! I will say, the drinks have an "artificial" taste but kinda in a good way, like I'm not upset about it. The milk tea is really sad tasting tho, don't recommend. The boba itself has no flavor would not also recommend.

I had a very disappointing and frightening experience. My son has a severe cashew allergy, and…read morebefore ordering I specifically asked if the waffle contained cashews. The employee repeatedly assured me that it did not. I even read the ingredient information from the board to her, but she continued to insist there were no cashews. After eating the waffle, my son had a serious allergic reaction and began having difficulty breathing. We had to take him to the emergency room for treatment. Food allergies are a serious matter, and staff should be properly trained to provide accurate ingredient information. This situation could have had much more severe consequences. I hope management takes this issue seriously and improves allergy awareness and customer service training.

Beware of this location!!! The girls here do not care about service or your order. Neither does…read moremanagement. I come on my lunch break from work. I place an online order so I can easily come grab it so I have time to actually sit and eat, but every time, something is wrong and I'm left without what I want. The first time I came, I placed my order 10 minutes before (I know it takes 15 minutes) and they told me they didn't have avocado for the protein waffle so would only make the smoothie bowl. I asked for a refund and they said oh managers aren't here for a few days so I can't do anything until they are here. (I never got the refund). Whatever, I asked her if it would be a couple minutes or if I had time to go grab something and she made a rude snarky remark that it would be a while longer. By the time I came back about 5 minutes later, my order was sitting in condensation pretty much melted. She refused to look at me and was overall so extremely rude. This time that I came today, I asked about my order and they couldn't find it. I then realized it got sent to the wrong location. That's totally fine and not their fault at all, so I took the monetary loss and re made my order exactly as it was listed on my receipt. It was frustrating I had to wait since I only had so long, but again not their fault. However, when I finally get my order 15 minutes later, it isn't the bowl I ordered!!!! When I ask her what it was she went "um you ordered this one" and I went no I read to you what I wanted and then showed her my phone. She didn't have a response and noticeably did not care. I went alright well just keep this then because I can't eat it. So then I lose out on 2x the money for one day because they don't care enough to pay attention. When I turn around, the workers are all huddled around laughing at me. So I don't get the order I wanted and then I get laughed at?? Also, not to be that person, but their work apparel is extremely inappropriate. Both time some of the girls are just wearing bottoms that genuinely look like swimsuit shorts and that's pretty ridiculous too. They are rude, don't care that you are spending money to eat there, and do not care about your time. Judgmental bullies that truly just give off the exact definition of "mean girls" I love nekter, but will never spend my money here again. Management never followed up when I first reached out about my refund, and I doubt they will know. Disgusting behavior and practices all around.

Thank you, Sarah, for your stellar customer service! Love Everbowl and especially the staff at this…read morelocation.

I normally don't like to post a bad reviews but I pay for dibble chia pudding and when I got the…read morebowl it did not have any extra . When I asked the employee she told me she was running low so I sad that it wasn't fair for us to pay for something we didn't get right ? Lao she keep saying that the previous employee didn't meke it on time , so it was no resolution . We left very disappointed, I don't think I ever go back again .

Came here late night and this has been the first Menchie's where all the toppings were filled…read more Usually I would have to wait for them to restock but luckily I came just in time. I got the pistachio and birthday cake flavor with different toppings. Staff were nice and there is seating indoor.

I arrived an hour before closing, but you would've thought it was 10 minutes before. Almost all the…read moreflavors were already turned off, so I had to settle with getting a backup flavor, and even that was a thin consistency and disappointing. Most of the toppings were out, too. There were 5 customers in the store, including me, and once we were ready with our products, we waited a couple minutes to be rung up. Both workers were in the back room. After a couple minutes, one customer had to go near the back room and ask them if they were going to ring us up. $8 was not worth it for a mid froyo.

Good customer service place was nice and clean. Everything was delicious. Will be going back.read more

amazing service, love the front desk. ambiance amazing. food was fantastic!!!! def try!read more

I received excellent customer service from Ethan P. The line was long and he treated every single…read morecustomer with kindness and courtesy. He is a very professional and patient young man. The decor of this location is much brighter and more inviting than the PQ one. I will be sure to stop by this location when I am in the area.

Came to this location while visiting my sister. I wanted to come back to a Better Buzz after my…read morewonderful experience at the Carlsbad location. However this location was a 180 experience from Carlsbad. I order the iced mint espresso drink. I noticed the first time I had this drink they filled the cup to the top with ice which gives you less of your drink you're paying for. So I asked the girl to give me less ice. She said they couldn't do that. When asked why , her response was because that's not how they are made. We sat there going back and forth for a moment me asking why I just can't get less ice, then she said because the liquid won't fill the cup up to the top if they do less ice. But offered to top it off with water to fill it. We seemed to be getting no where so I just said make it however you guys normally make it then. She then proceeds to talk about me in front of me to the barista as they kept looking at me and laughing like I was an idiot to request less ice. Not a great second experience. My drink tasted very watered down. Next time I visit I'll happily drive to Carlsbad where they seemed to care about how you wanted your drink made to make sure you like it.

We decided to try some milk teas from here and placed an online order. My wife placed an order,…read moreKung Fu Tea called her and said items were out of stock and cancelled the order. So we went in and placed a different order and received our new order promptly. The teas were good, nothing spectacular. We reminded person at the register about the cancelled order and asked about the refund, they said it would refund immediately. It did not, and we made several calls to Kung Fu Tea to have them fix this. The staff is incompetent, they didn't know how to process a refund, we asked for the manager twice and were told they would get back to us, they never did. After 2 weeks and several attempts at getting a refund back for a cancelled order, we just disputed the charge on the credit card. We won't be coming back here.

Worst service ever from here. I placed an online order from here, only for the items to be out of…read morestock and then canceled. The money was never refunded, apparently nobody knew how to process a refund and after several calls, I had to wait for a manager to call me back, but they never called after nearly 2 weeks. They were not very helpful or friendly at all here. I just disputed the amount on my credit card because this was such a hassle. I did eventually order a drink, the rose milk tea with boba, I really enjoyed the flavor, so I am giving 2 stars for that instead of 1. But I won't be coming back here.

I love Purl Tea--new name, same great taste. The owner is very nice. You should definitely give it…read morea try!

Oh my it's summer... it's 83 plus degrees inside my order took over 10 minutes…read more But the drink was a 4 stars I tried something new Hopefully the employees can get AC fixed or something