This place is a rip off! They pre-charged me for service that could not be performed by them (I had…read moreto take the child elsewhere). They kept sending me invoices and demanded I pay for the rest, and when I refused they sent it to collections. I am not in talks with the board to review them for office malpractices. They used my FSA account as a piggybank until the money ran out.

My teen child let me know the hygienists were gentle and kind. She also let me know that Dr. Judy…read morewas physically rough and verbally unkind. She ignored my child letting her know sensitive areas in her mouth. Then Dr. Judy got mad when my child flinched when touching the sensitive spots. She acted very "kind" to me. We will not be returning.

They did an awful job. They never got to clean my teeth and even last time this is ridiculous. And…read moreI had to wait on the bench for like an hour and I just hated it

Came here to leave a positive review because all of the other old reviews intimidated me a bit…read morebefore my first visit here. They were very kind, welcoming & patient. The assistant Lexi was amazing and made my 2 year old so comfortable. It was his very first dental appointment, so she explained all the tools & demonstrated each one before using them on him. He actually really enjoyed his visit here & im happy to make this his official dentist office. The only thing I'd say is I wish they had toys or some type of entertainment (other than a tv) for the waiting area. Overall, it was still a 5/5 visit for us! (:

We took our children here for their first ever dental appointment (they are 4 and 2), and it was a…read moregreat experience. They have a lot of Hispanic personnel which we always appreciate.

Bridgette really looked out for us this morning. This office is always clean and the staff works…read morehard to make sure they efficiently take care of everyone

Wow - after really struggling to find a good pediatric dental office, I am so grateful we landed…read morewith Dr. Camp! She was so nurturing in how she spoke with my 3-year-old son and was very attentive. This was his first time at the dentist, and you can tell she cares about her little patients. I also appreciated how she would shift her communication toward me to brief me on all the dental info I needed to know as a parent. The office is so cute, and I appreciate all the staff. I'm very thrilled we get to visit this place every 6 months! My son is very pleased too. He had a great time and was excited to tell his friends at school all about the dentist.

I am a dentist in Texas and my grandson was taken to this clinic. Let me just say that if your…read morechild is diagnosed with dental needs here you should definitely get a second opinion. Or at least have a dental professional review the X-rays.

So Happy I Found This Location For My Toddler. Dr.V was so So Patient & Kind Along With Everyone…read moreElse On the Office.

I was in need of a new Pediatric dentist for my daughters. I was able to make an appointment pretty…read morequickly and the service was great. We arrived a few minutes prior to our appointment to complete paperwork and we were able to complete our visit within 30-45 minutes. I would definitely recommend to anyone and I will surly be back.

Avoid this office if you value transparency and fair treatment. I was initially quoted…read moreapproximately $1,800 for my son's extraction and filling. On the day of the procedure, they presented a surprise bill for $2,800--a $1,000 increase with no prior notice. Beyond the billing issues, the front desk conduct is deeply concerning. The receptionist, Hailey, displays a clear shift in demeanor based on the ethnicity of the patients she is assisting. From both personal experience and observation, it is evident she lacks the professionalism to treat African American patients with the same courtesy as others. When I chose to reschedule and eventually cancel due to these red flags, they refused to refund my deposit. This isn't just a "misunderstanding"--it's a predatory practice. Save your time and your money.

We used Dr. Cassinelli for both of our sons' tongue tie revisions and were happy with the…read moreprocedure. The office is beautiful and clean, the procedure was done well and quickly. Our older child has had decent experiences there for dental care. They have TVs above the chair to help keep them entertained/distracted. Unfortunately, once we brought our younger child, it became clear that the positive experiences only exist for compliant children. Our younger one (2 at the time) was afraid of the cleaning and was not cooperating, at least not quickly. As soon as it became clear that he was not having it, the hygienist started pressuring me to hold him down and hold his mouth open so that she could do the cleaning. I explained that, since she had already informed me his teeth were healthy and clean, we would settle for a normal tooth brushing so as not to reinforce his fear. Since he didn't really need a full cleaning at that moment, my priority was to create a positive experience so that he would not develop an enduring fear of the dentist. I also explained that, when possible, we try to respect their bodily autonomy, and I did not feel comfortable holding him down and prying his jaw open when it was not truly necessary. She replied "so if he needs a shot at the pediatrician, what do you do?" That was the moment we decided not to continue with Peak. I did not go there to have my parenting choices judged, and if they disagree that creating a positive experience is important for a 2 year old, then they are not the right fit for us. And by the way, yes, we do hold him still as needed for life-saving vaccinations; that is not the same as a routine dental cleaning. Had he needed an actual procedure, we would have figured out how to make it happen, but that was not the case. When Dr. Cassinelli came in, she was short and brusk, and clearly annoyed with us before she even walked in. This had not been our experience with her in the past; I suppose the hygienist had told her we were being difficult? Finally, they give children tokens for prizes without asking parents. When the 5 year old received one and got to choose a price from the machine, of course the two year old wanted one as well. He was given an age appropriate toy, and they would not exchange it for a token for him as well (again, I am the parent and can judge which toys my child can handle). So, in addition to being scared and having an overall terrible experience, he was also devastated that he did not get a cool prize from the machine like his big brother. A big nope for our little guy, we are switching to a new practice that will respect me as a parent and him as a full human with feelings.

The dental office is beautiful but there is a fine line between being treated as a consumer instead…read moreof a patient. They offer private rooms at an additional $100 (optional) but only in the mornings and if you agree to a private room once- the office categorizes you as a patient who can graduate from that room but only based on the discretion of the people who are getting paid by such private room⁉They will refuse to schedule an appt with a regular room moving forward. You are stuck paying for the private room and front desk can't do anything about it. This feels unethical and not in the best interest of your patients. Every other dental office will offer you a private room due to hipaa and osha ( this is a clear violation) and not charge additional. The only difference is there is a door here and not a partition. At this office they make it so the chairs sit SO close together like in a dental college ( a dental bay is a clear osha violation) - that naturally the parent will request that private room bc all it takes is one crying child to scare the others. Either way, you do have to agree to it so it's not a secret either but again feels off and completely on purpose! This area is like the, "nicest," in the neighborhood I guess and the other offices around are pretty old, making it so that these type of businesses provide care in a different way, more like you're a number and not a person. The slide and toys are nice but not what most important here. It's too bad bc Dr.Diaz was very kind and the hygienists were lovely as well. Ultimately, I thought maybe I was not the target audience until the office manager called me back to smooth things over and never acknowledged the issue. She went out of her way to tell me why the have private rooms while still not addressing that the issue is they lock you into a room you have to pay $100 additional for and therefore cant even book a regular appt without their permission, the dr didn't bother to call me and Elaina even admitted there were no notes from Dr saying my son had to stay in private room. She kept saying you could graduate (wth?) I'm paying for this!! Delusional. This state is ranked the worst in health care, there is a reason.

This isn't just a dentist it is a carnival!…read more Slides in the office, gaming area, a coffee station, lots of open seating, and then a prize area for kids when they are done. The dental stations are equipped with TVs and headphones for each person, and there is no messing around... once you are in you are attended to! I mean it is like a giant kids play place in here. Well decorated, happy and fun! What kid wouldn't want to go here. Heck I want to come here! Super nice place, great people, and a good location. They have changed dentist visits for my kids forever!

Took my one year old to see Dr. Eaton. I have zero complaints. Their website was lovely and I was…read moreable to fill out paperwork and mail it in ahead of time. Everyone was lovely and friendly. We did a "knee to knee" visit, and before you ask, yes, my 14 month old has an obscene amount of teeth and our pediatrician recommends taking them around 1. There were some tears but Dr. Eaton was quick with his exam and so kind. We look forward to building a relationship with this practice for years to come. One note, they are out of network for all and we prepaid. I don't blame them one bit, but I know that's a turnoff/ hard for some people. For our insurance this just means that Dr. Eaton's office files for us and our insurance pays us directly for the rates they cover. We prepay for services and sometimes it costs a little extra for us out of pocket. Practices often do this because constantly fighting with the insurance company to get paid what they're worth could easily be a job for a full time person and small practices are often pressured to cut their rates unsustainably to stay in "good graces" with your insurance company (I'm someone who use to have to do legal work for insurance companies). This might not be how your insurance works, but I thought it might be helpful for some of you considering it. For what it's worth, I think Dr. Eaton and his team are worth every penny!

**Pediatric Dentistry Review**…read more We have been going here for 10+ years now. I could have chosen a family dentist for my whole family, but I knew that I did not want my kids dealing with a tech who just worked on a grumpy adult. Dr. Eaton and his staff are magic makers! Seriously! My kids LOVE LOVE LOVE going to the dentist, even on Halloween. Everyone is super friendly and welcoming. They walk the kids through everything they plan to do. They ask permission from parents before doing anything like xrays or fluoride treatments. The charges are very reasonable to the point where my insurance covers it all. We have had to only preventive care, but have also have had to have cavities filled and teeth pulled (small jaws). Everyone is so caring and makes sure that the patient is comfortable and that the parent is at ease. I HIGHLY recommend this practice!

We've been going to this dentist for about 10 years and my last review was some years back when…read morethey first moved into this facility. Originally, I was pleased...no long wait, got you in and out, and the new environment was very inviting. However, the last few years have just gone downhill, especially during Covid. Not enough spacing between appointments and the wait and the appointments just take too long. You would think during Covid, they would make sure to do the opposite and spread appointments out for just additional spacing in the appointment area, as well as the waiting room. I typically wait in my car because of the little spacing in the waiting room. Another issue I have is the calling system. They have a call center, so you cannot call them directly to speak to someone. A little annoying if you just left and needed to ask a quick question. Anyway, my son is a teenager with adult teeth, so it may be time to just find another dentist at this point anyway where he can get individual service.

Terrible company as a whole. Not this locations specifically. Couldn't get past their call center…read more Won't even let you know who the doctor at any specific location is. Rude. What happened to Dentistry being a one on one between you and your doctor or your clinic. Now, your relationship is with an unkind general call center. No thanks.

Susan H Lee DMD is not a chain Ashley C. Dr Susan H Lees…read moreChildren's dentistry is a one doctor private practice own by Dr Lee and her staff is very professional and caring.

Worst chain ever ! They don't care for patients individually! They only about money and running up…read moreinsurance ! Staff unprofessional and unsanitary! The actual dentist SUE LEE PARK never offer the best treatment plan she just tells you she will do extraction ! She is big on extractions! She caused my 4 year old son to grow an abscess due to her lack of care and listening to our initial concerns when We became patients at this office . The office focus on making things look appealing and kid friendly but they really take advantage of his patients insurance and prolong treatments just so they can get more money off you!