I have had the worst customer service experience here out of all places in Ithaca. And I had to go through that experience TWO times in a row!
I've had some clothes dry cleaned here in the past and when I did it for the first time, back in 2014, there was someone reasonably polite and attentive behind the counter.
I returned to this place to have dry cleaning done towards the end of 2015 and then again during August 2016 and both times, I had to deal with a woman who clearly has some developmental issues. Both times, she was incredibly rude and refused to explain any of the services or even take instructions. During my visit last month, she became combative when I suggested that more services were offered during my 2014 visit. She flat out refused to adjust any starch options and started raising her voice and becoming agitated when I asked her innocuous questions about opening and closing times. She grabbed my clothes from me and handled them roughly in a state of aggression. I should have taken my clothes back and left at that point, but I was a little desperate to have dry cleaning done and they were the only service within walking distance of where I lived so I silently put up with it and hoped that she wouldn't stoop so low as to mess with my clothes.
The lady I am talking about wears glasses, she's a little pale, she's overweight and has splotchy skin on her arms. If you see her at the counter, walk right back out the door. There is no way I am returning as a customer till this person is still employed here. read more