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    JTravelUp

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - JTravelUp

    Travel agents

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    7 years ago

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    Xpress Travel

    Xpress Travel

    1.0(2 reviews)
    0.2 mi

    Terrible customer service! My parents, siblings and family members have used Marlene in the past…read moreand most recently to purchase airline tickets. I called to ask for simple guidance, none of which would cost her time or money. It may have taken 2 min of her time and she could have gained a customer in the future. As a Director of Sales in the Hospitality Industry, all we know is to build long lasting partnerships with clients and or potential clients. This business is just in it for them. Honestly, really disappointed.

    If you are know who you want to fly with and when, then they can book it for you. however, if…read moreyou're not familiar b/c you're going to a destination you've never been to, you're not gonna get much help here. I'm not sure what the deal is but perhaps they dont' do alot of bookings for SA. The trip planning was hell (for me) as i had no help/support from either of the 2 travel agencies. (My freind who is from Peru, fwd'ed me 2 ads, from 2 diff companies b/c he is on the list for airfare promos to his country). This "agent" only booked my tix that's all. Didn't know the routes for domestic and i had to research everthing on my own and despite me giving her the internal flights she never got back to me on pricing for internal tix (hence i had to spend more time and figure it out and go on tripadvisor and booked them from local air carriers). I was only e-mailied an itin which i assumed was also my etix (?). As i was fine tuning everything I called the air carrier myself to ensure that my tix were confirmed....i found out we had no seats!! Are you kidding me --and I booked 3 months prior to departure and i guess all the good seats are now taken! :( The cust svs agent says I need to contact the agent back to book the seats....

    Steele My Heart - Photo: Cari Courtright

    Steele My Heart

    5.0(13 reviews)
    2.6 mi

    Ryanne was absolutely amazing. It was great working with her leading up to the event and having her…read moreopinions and expertise as we tried to plan the ceremony and reception. She was always very responsive when we had questions and always detailed in her recommendations. We started working with Ryanne after picking our venues and a few other vendors, but if you can work with her from the very beginning I would recommend it! She can save you a lot of time trying to find vendors to work with and save you from some sticker shock by helping you with a realistic budget from the very beginning. Having Ryanne and her team there on our wedding day was the best part and sooo fantastic. We didn't have to worry about anything and just got to enjoy the day with friends and family. Highly recommend :)

    Ryanne is an amazing planner. She did our day of coordinating and calligraphy signs (so pretty)…read more Our wedding took place in a vineyard in Sonoma. We had a huge 200 guest count and consisted of shuttles to take them inside the vineyard. My groom is a type-A kind of guy and always wants everything perfect. Any wedding planner would probably just tear their hair out, but Ryanne, was super organized, she delivered on everything we asked, and resolved any hiccups along the way. Ryanne was our advocate and took charge of everyting, from talking to the vendors ( we had 10) about pricing issues to doing little things like bringing picture frames at the last minute. We felt really confident leading up to the wedding. We were able to just hang out with our family and friends from out of town, instead of stressing about wedding details. She was a calming presence to my groom and I. A couple of months beforehand, she even came with me to buy wedding decor and gave me advice on things that I would NEVER think of. She was a great value and more than I expected in a wedding coordinator. You would think she has been doing this for years, but this was her first big event on her own. She is one talented lady and can only get better.

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    Steele My Heart - Photo: Cari Courtright

    Photo: Cari Courtright

    Steele My Heart
    Steele My Heart

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    JTravelUp - travelagents - Updated May 2026

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