We had our China visa processed here. While the service fee was on the higher side, their expertise…read moremade the process smooth and reliable. Our visas were ready in a week or two. Highly recommend.

We have been booking our flights through J & V for quite some years now. Lily, who took care of…read moreall our travel arrangements, is awesome! Ernie K.

He helped us with a few bookings. Then he all of sudden ghosted me. I was cordial and polite with…read morehim. Maybe he is allergic to phone calls.

Super helpful and reliable service. I needed a last minute passport renewal; the owner helped me…read moreget a new one within 36 hours. Very nice, very professional.

This travel agency is a scam. Do not use them. They take your money and will not refund you or help…read moreyou when they caused the issue. They bought our flights through the agency and the airlines cancelled the tickets because the agency abuses military discounts and more. Warn everyone you know to not use them.

I was able to save a lot of time using their service to apply for a Travel Visa to China instead of…read moregoing to the China Embassy in San Francisco. They helped me take a photo on the spot for the visa application as well! Excellent service! Convenient location! Reasonable prices!

The best trip ever! So j travel up set up a couples trip within my budget and it felt like a mini…read morehoney moon. If you want professional and quick service within your budget.. pick jtavelup!. We had thee best timee hands down! Saved soooo much money! Because we got his discounts! Travel smart!

From the owner: We are a full service Travel Agency! Travel is exciting but we are not just travel, we are…read moreentertainment too. We here at JTravelUp have a full entertainment division where we can book your major sporting events, concerts and theme parks and so much more.

Terrible customer service! My parents, siblings and family members have used Marlene in the past…read moreand most recently to purchase airline tickets. I called to ask for simple guidance, none of which would cost her time or money. It may have taken 2 min of her time and she could have gained a customer in the future. As a Director of Sales in the Hospitality Industry, all we know is to build long lasting partnerships with clients and or potential clients. This business is just in it for them. Honestly, really disappointed.

If you are know who you want to fly with and when, then they can book it for you. however, if…read moreyou're not familiar b/c you're going to a destination you've never been to, you're not gonna get much help here. I'm not sure what the deal is but perhaps they dont' do alot of bookings for SA. The trip planning was hell (for me) as i had no help/support from either of the 2 travel agencies. (My freind who is from Peru, fwd'ed me 2 ads, from 2 diff companies b/c he is on the list for airfare promos to his country). This "agent" only booked my tix that's all. Didn't know the routes for domestic and i had to research everthing on my own and despite me giving her the internal flights she never got back to me on pricing for internal tix (hence i had to spend more time and figure it out and go on tripadvisor and booked them from local air carriers). I was only e-mailied an itin which i assumed was also my etix (?). As i was fine tuning everything I called the air carrier myself to ensure that my tix were confirmed....i found out we had no seats!! Are you kidding me --and I booked 3 months prior to departure and i guess all the good seats are now taken! :( The cust svs agent says I need to contact the agent back to book the seats....

Ryanne was absolutely amazing. It was great working with her leading up to the event and having her…read moreopinions and expertise as we tried to plan the ceremony and reception. She was always very responsive when we had questions and always detailed in her recommendations. We started working with Ryanne after picking our venues and a few other vendors, but if you can work with her from the very beginning I would recommend it! She can save you a lot of time trying to find vendors to work with and save you from some sticker shock by helping you with a realistic budget from the very beginning. Having Ryanne and her team there on our wedding day was the best part and sooo fantastic. We didn't have to worry about anything and just got to enjoy the day with friends and family. Highly recommend :)

Ryanne is an amazing planner. She did our day of coordinating and calligraphy signs (so pretty)…read more Our wedding took place in a vineyard in Sonoma. We had a huge 200 guest count and consisted of shuttles to take them inside the vineyard. My groom is a type-A kind of guy and always wants everything perfect. Any wedding planner would probably just tear their hair out, but Ryanne, was super organized, she delivered on everything we asked, and resolved any hiccups along the way. Ryanne was our advocate and took charge of everyting, from talking to the vendors ( we had 10) about pricing issues to doing little things like bringing picture frames at the last minute. We felt really confident leading up to the wedding. We were able to just hang out with our family and friends from out of town, instead of stressing about wedding details. She was a calming presence to my groom and I. A couple of months beforehand, she even came with me to buy wedding decor and gave me advice on things that I would NEVER think of. She was a great value and more than I expected in a wedding coordinator. You would think she has been doing this for years, but this was her first big event on her own. She is one talented lady and can only get better.

The lady was super Unprofessional and travel costs more $$$$ than Google flights, just use google…read moreand dont waste your time. don't use them!!!

My family members requested Mrs. Hong for inquiries. She never got back so we waited for over a…read moreweek and had to phoned her several times to make sure. Finally she booked tickets but it was not the date what we requested. Very stressful experience with this travel agency. The agent Hong does not listen to customers. Plus, the email that contains flying info is hard to see. She needs to learn excel or word program at least..

I called Alice. She told me to email her right away. I did, and she called to tell me my email had…read morebeen blank. I re-emailed my info. I emiled the next day to find out if she'd gotten it. She never responded. This wasted me two days when I could have been searcining for flights. Lame.

I was kinda worried about dealing with this Alice person after reading some of these reviews. But…read moreI'm happy to say that my experience was not theirs at all. I'm so glad I went to see Alice because she went above and beyond for me as I was seeking a last-minute ticket to Saigon. After having seen ticket prices no lower than $1,300 online, Alice found me something for under $1,000! PLUS she stayed an HOUR after closing time. PLUS she called me in the morning BEFORE HER SHOP EVEN OPENED to follow-up on my etickets/Passport as I still had some outstanding issues the night before. If you do go to visit Alice, be prepared to wait a while. She is very busy, but once you have her full attention, she'll work hard for you. And be prepared to take the time to explore various airlines - it takes time to do that in the system she is using, but if you look at a wider range of airlines you can then find the good deals. If you can't wait for Alice to help you, then just go online and pay more for your ticket. :)