Umbrella was great! We booked a van and bus for wedding guest transports to and from the venue…read more Umbrella was flexible on various changes we made to the arrival and departure times (there may be a change to cost depending on timing, just ask). You can view the itinerary on line. The day of, we received texts from drivers. Umbrella drivers were very accommodating and friendly. Thank you Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.

Incredible tour with Caio. It was perfect for all ages groups, I had my senior parents as well as…read moremy teenage children. He was very informative, knowledgeable and had great tips!

Our tour guide, Jim, was just the best! So much knowledge of the entire SF area, and a classic late…read more60s playlist to boot! It was our second Painted Ladies tour, as we wanted to take our son on an overview tour of the city.

I had the one day Hop-On Hop-Off pass through my Go City All-Inclusive pass that was extended for a…read more2nd day through September. I showed my Go City pass to the bus driver at one of the stops, and he provided a paper ticket that gave me the two days. When you board, there are ear plug sets. Get the ear plug set, since you will need them to hear the stops called out. There are two jacks for each set of seats and a running narration with fun information about the city and the stops. You can sit inside or upstairs in the open air area. I used the bus at the end of July in the mornings starting around 10:15 - 11:00 am at bus stop 2, Columbus/Ghirardelli Square which is in front of the Hotel Caza across from Marriott Fisherman's Wharf. It is a 6 minute walk to Ghirardelli Square. I always found a seat, and the bus was about 10 - 20 minutes after the time the app said it would be. I recommend you go to the website ahead of time and have the list of stops and the attractions near each and plan ahead. Bring your coat if you plan to get off at the Golden Gate stops 11 and 12. It is super windy and chilly. I took the bus to the stop 3 North Beach / Chinatown which lets you off at North Beach and stop 5 Ferry Building which lets you off across the street. I also did the entire loop getting off at stop 11 South Vista Point / Golden Gate Bridge - get off there for the Golden Gate Visitor Center, a view of the bridge, and information about the bridge up the ramp, and a cafe. Bathrooms are in the parking lot. Hold onto your hat as your cross the bridge or it will get blown off when you ride the bus. IMPORTANT NOTE: ** Stop 11 South Vista Point / Golden Gate Bridge lists Botanical Gardens. It is about 3.2 miles or over 1 hour, 15 minutes by walking. ** Stop 12 North Vista Point / Golden Gate Bridge gives you a panoramic view of San Francisco. The last stop is stop 17 Pier 39 with the sea lions, Aquarium of the Bay, Boudin sourdough bakery, and restaurants. A short walk away: - Alcatraz ferry at Pier 33 - Red and White Boat tours at Pier 43 - USS Pampanito submarine is docked at Pier 45

This is going to sound so silly but here it goes. Have you…read moreseen Voicemails to Isabelle? If you have then you'll understand why it's so important to do this hop on hop off route. I was able to see so many spots from the movie and it felt nice to feel a part of that. There were plenty of stop to make this a 1-2 day adventure. Seeing the Golden state bridge was amazing. IF YOU ARE RIDING ON TOP make sure you bring a sweater, the drip does get windy once you get on the freeway to head to the bridge. Please put on sunscreen, yes SanFran can be cloudy some days and fresh and sunny others HOWEVER please were sunscreen, bring sunglasses and a hat that won't fly away. Not sure what everyone was complaining about in these reviews but my and my fam had a blast. Would definitely do this again we find ourselves in town.

This is my 3rd experience with driver Hanh Pham. He is so…read moreprofessional and our group always has a great time and vibe. See you again next year Hanh Pham, for the Team Teal Company Party!!!!!!!!

I highly recommend booking Royal Coach for any of your Las Vegas transportation needs! I booked…read morethem for a corporate event and was so impressed from A-Z. First, Tawny, the Sales Leader, was extremely responsive and helped me understand all of the different bus options. We even got an extremely competitive price for a bigger bus compared to others in the area. (Which I will admit initially made me nervous!) The coordination leading up was very straight forward. Payment terms were very reasonable. The day of went PERFECTLY! Our bus driver, Ceaser showed up 15 minutes earlier than I expected. He was very friendly and polite. Once our guest started showing up, he was very personable and helped everyone with luggage that they had. And the bus was in amazing shape. Top of the line amenities, comfy seats, great air flow, and super clean. There were a few amenities we did not take advantage of but I'm sure they were great too! I hope this review helps you! It's hard to find reviews out there, but we really had such a great experience with Royal Coach and I hope you will too!

Despite living in California for about 40 years, my siblings and I had never visited Alcatraz, Muir…read moreWoods, or many of San Francisco's iconic landmarks. So, instead of our usual family trip to another country or state this summer, we decided to become tourists in our own backyard and booked an eight-hour San Francisco Alcatraz + City Tour, including Muir Woods and Sausalito. The tour cost $179 per adult (nine of us) and $169 for one child, and we even booked a hotel nearby the night before to make sure we'd be on time for our 9am start. We all met beneath the iconic Fisherman's Wharf sign, where Patrick was our guy! Patrick was knowledgeable, witty, and engaging--he kept us entertained with fascinating facts about San Francisco, fun trivia questions, and even handed out Ghirardelli chocolate as prizes. My man and I answered so many questions that we ended up with almost half the bag! Even though we were a bit hungover from pub crawling the night before, Patrick's energy kept us awake and involved. He thoughtfully included the three kids in our group, telling them to count Priuses on the street and quizzing them with their own set of trivia. Along the way, he pointed out some quirky facts, like there being more dogs than babies in San Francisco, and made sure everyone felt part of the experience. Patrick pointed out several billionaires' homes, as well as highlights like Chinatown and Japantown. We made a memorable stop at the Presidio and Fort Point for stunning views and photos of the Golden Gate Bridge. Patrick even volunteered to take group pictures for us and made sure we had time for restroom breaks. After crossing the Golden Gate Bridge, we made our way to Muir Woods. Though we only had an hour and a half--just enough time for my older siblings--my man and I left wanting more, wishing we could explore beyond the designated paths. The towering redwoods, some between 400 and 800 years old, were awe-inspiring. I'm sure there were even more breathtaking sights we didn't have a chance to see. Next, Patrick took us on a drive through Sausalito, pointing out popular restaurants and an old recording studio once frequented by celebrities. After dropping off a few tourists, he guided us to the starting point for our Alcatraz Tour and left us at Fisherman's Wharf for lunch. We felt a little sad knowing it was the last time we'd see him--at that point, we were on our own for the rest of the adventure. Although I've visited San Francisco many times--unlike my siblings--I still learned so much from the tour. We all had a great time, even my man who lived in the city for several years. While I initially thought the price was steep, by the end of the day, it felt completely worth it!

Our little Family of 4 booked a trip with Dylan's Tour. Not fully knowing what it would be like we…read morewere excited nonetheless. We met at Fisherman's Wharf and our tour guide was Jules. He thoroughly explained to us what we'd see, how long it'd take etc. Let me tell you... Jules knows San Francisco inside and out. We were really happy to see things that on our own would've missed. He took us to some very iconic spots and some of the views were just amazing. The scenery. The bridge. Muir Woods. All stunning. If you're skeptical about taking a tour, do it. You won't regret it. You'll be much happier you did vs doing it on your own. Thank you Jules for showing us around and for the "little drop off". We greatly appreciate it! We can't wait to go back and try all those food locations.

STAY AWAY!! Sure wish I had seen the reviews from Jessie (4/24/22) and Anne (7/26//19) before…read morebooking a tour with this company! My review is based on my experiences on 6/26/24. I have sent these comments 2X to Skyline before posting here, and I have received no reply. This company is at least a sham if not a scam... 1. First, there was absolutely no transparency from the company about its "partnership" with Big Bus. My relatives and I waited nearly an hour for one of its orange buses to show up, only to finally ask if Big Bus might accept Skyline's vouchers. Thankfully, we were allowed to board a Big Bus, otherwise we might have wasted more time waiting on orange buses that were nowhere to be seen. 2. Because Big Bus doesn't offer Mandarin recordings, my relatives visiting from China were not able to make use of the tour recording. However, I was assured by Skyline that Mandarin was available on "its buses." 3. Skyline's interactive timetable did not work, and it was difficult to find on the website. 4. There is no way to contact Skyline by phone for assistance despite its SF mailing address, which is the same for Big Bus. Is it really based in SF? 5. If the company is no longer operating its own buses (perhaps this has been the case since 2019?), that should be made clear from the start. In essence, Skyline is really a booking agency while Big Bus provides the drivers and vehicles. The website photos of its buses are totally misleading and are false advertising. I could have saved a lot of time if I had just booked with Big Bus from the start. Plus I could have purchased tickets on Expedia for less than what I paid on Skyline's website. All of this begs the question: what is the purpose of advertising Skyline and Big Bus as separate companies if they are one and the same? Maybe the Better Business Bureau can get to the bottom of this??!!

Very convenient if you want to experience the San Francisco city. The trip covers all the important…read morelandmarks. Highly recommend.

Phoenix Transportation is the best company I've worked with…read more Each driver has done an excellent job in taking care of our Road Scholar participants and getting us to our destination safely and on time. As a group leader, I especially appreciate how Mike takes care of our groups. He's professional, courteous, and an excellent driver. Mike is a pleasure to work with and represents Phoenix well; I'm always happy when I discover it's Mike that will be with us for our week long programs. Thank you, Mike!

When a friend left his phone on a Phoenix bus after a school dance this past weekend, we called…read moreimmediately (within minutes of the bus departing) to ask the driver to wait or turn around. What followed was one of the most shockingly unprofessional customer service experiences we've ever encountered. Fadi Stephan, who answered the phone, told us there was nothing he could do. When we pressed, he didn't just decline to help -- he lectured us. "You're adults, you need to face the consequences of your actions," he said. At one point, he mimicked my voice. We were stunned. Any reputable transportation company has a lost item policy. The standard practice is simple: when a customer calls shortly after leaving something behind, you make a reasonable effort to help. Phoenix chose not to. What makes this especially inexplicable: after leaving our school event, the bus went directly to Disneyland (six hours away) meaning the phone would be inaccessible until Monday. We weren't asking for a miracle. We simply asked Fadi to notify the driver so the phone could be safely held by the company rather than discovered and pocketed by a future passenger. He refused, and never offered any explanation as to why. If anything, it felt like he was rooting for another passenger to pick it up. We followed up with polite emails throughout the weekend. His written responses were abrasive: "Once again for the 5th time, I will let you know once the bus is back," but even that felt kind compared to his tone over the phone, which obviously doesn't leave a paper trail in the same way as email. Phoenix has lost our business, and we will be sure to share this information with the rest of our school. Please do yourself a favor and find another bus carrier! It's not worth the headache.

Had a great experience with our driver Bhati! He was on time, professional and very kind. Would…read morerecommend this to my friends!! The pole was a little hard to dance on though fyi. Not too much space on the medium sized van

We used Cali party bus for our wedding at the Brazilian Room recently and they were excellent. They…read morewere incredibly prompt about replying to emails and have a lot of experience doing events up in the hills, so they know size restrictions, optimal routes, and other things that another company might not know about driving in the hills. Day of our shuttle service was seamless with no delays. I highly recommend them!

I can't recommend Busloops enough! Avi is amazing to work with. He provides the best customer…read moreservice every single time. Pricing is extremely fair. Drivers are on time and always kind to our students. In the spring we had 6 buses transport students to a conference and it was seamless! Planning bus routes and transportation in general is difficult but, being able to relay on busloops makes it much easier. Thank you!

Busloop helped us out with a last minute booking need. Everything was great. Driver was on time,…read moreprofessional, bus was clean and in great condiiton. Would use again

A+ to my Bestie for finding out about these port of Oakland Harbour tour tickets…read more We arrived at 5:45-ish and they were already about 100 people in front of us so we were a bit iffy on if we would be able to make it onto the ship or not... but to my surprise, we were able to. Of course, with stand-up space only (some seats were still available on the inside) This cruise was very informative on what's going on in the harbor... really enjoyable and I can tell that The tour speakers love their job. Great views! Does get a bit chilly, but you're in the bay so of course. Got much closer to the Baybridge than I was expecting. Great experience and I would love to go again

Every season, the Port of Oakland offers free 90-minute tours if the port in the Red and White…read moreFerry. I just happened to go on the dirt one this year. The weather was perfect and it was a fun, engaging experience. They narrate most of the ride out, pointing out significant ships and places along the channel. You pass Alameda, sail over BART, glide under the Bay Bridge, and cruise by Angel Island. If you listen, you will definitely learn something new. The best place to sit or stand is on the right (facing Oakland). I was inside, because I needed to sit, but there was easy access to the back of the boat. I got some great pics. There is also easy access to the snack bar. They have candy, chips, soda, and other snackables. The surprise offering was cup of noodles, which seemed really popular. They did a brisk business the whole trip. The best parts for me were the cranes, seeing the bridge up close, and check your the lighthouse on Angel Island, particularly the cranes. Shout to George Lucas. He claims the cranes weren't the inspiration for the imperial walkers on Hoth. We all know better. Anyway, be prepared to stand in line a bit before boarding (like at least 1/2 an hour), lots of people, and lots of kids. It seemed popular with families. Time seemed approximate. The tour started "late" and ended a bit late. Nothing too obscene, just don't plan anything immediately following. The tours are popular, so sign up early. Again, it's free, and it's pretty delightful. Definitely recommended.