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    JT Trailer

    5.0 (1 review)
    Closed • 8:00 am - 6:00 pm

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    3 years ago

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    El Monte RV Rentals - Thank you Marissa!  Couldn't have done this without you!

    El Monte RV Rentals

    (394 reviews)

    I rented a very nice 24' RV, and the customer service at booking was excellent. Unfortunately,…read morethat's where the good experience ended. I'm leaving one star because of how poorly things were handled when the generator failed. When it wouldn't start, I called the toll-free number and was on hold for over an hour before anyone picked up. I followed every troubleshooting step the rep walked me through, but we couldn't get it working. The rep noted on my account that there was a problem with the generator and told me to speak with the front desk when I returned the RV. Without the generator, I had no A/C for the trip -- a serious problem for four days in an RV. When I returned it, the front desk had me stand by while they looked into it. The mechanic came in and confirmed there was a problem, telling me directly: "I did a master reset on the generator and it's working now." So the issue was real and acknowledged by their own staff. The woman at the front desk was pleasant and professional, but she said her hands were tied and there was nothing she could do. I pointed out that I'd paid for four full days of an RV that was supposed to function -- especially the A/C. Her only offer was a $100 credit toward buying an RV from them in the future. I was blown away -- and not in a good way. I paid for a working RV and didn't get one, and their idea of making it right was a discount contingent on giving them more of my money. How could I ever rent from them again? I won't.

    I have been using El Monte RV for four years and prior to this situation, I had never had a…read moreproblem. I was rented an RV with a cracked dump hose, which I found out while dumping sewage. When I called to report the issue, the best they could do was to suggest I either use duct tape, or purchase a new hose. When I called ahead prior to drop off to explain why I would be bringing back an RV with full tanks, the customer service rep hurried me off the phone saying, "if there's proof of the crack, they shouldn't charge you for full tanks". No one asked about how dumping sewage with a cracked hose affected my trip, or about how not being able to dump again during a week long rental affected my family. Overall a very negative customer experience, that could have been avoided.

    JT Trailer - rvrental - Updated October 2026

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