Thank you Parker/Mr. Rooter Plumbing for coming out the same day, *after a call late into the…read moremorning, to look at my water heater and give me back hot water (it just needed to have the pilot light relit**, which took Parker less than 1 minute to do). Because of my entire experience with Mr. Rooter Plumbing, mainly with Parker's ability to operate with and make a decision using integrity and care (especially considering the final charge), I have now discovered my favorite plumber*. Parker made a decision that put them at the top as the first plumber to call, instead of at the bottom (if at all even) of any future list of plumbers to call.
I have lived in the area since June 2017, in a 1970 mobile home, that is always in need of repairs. Since I'm low income and alone, I try to fix what I can myself; but this time, with my water heater being gas, I was worried about trying to figure out what was wrong on my own... **but the pilot light was one of the options I discovered, I just couldn't figure out how to see if it was lit or not; and how to relight it, if it was out.
Since my time in the area and my mobile home, I have called and used a number of different plumbers; my experiences have not been so great with the calls and or service and or the charges; so there are many that I will never call again (or refer to others... but the opposite). However, my last actual service experience, before Mr. Rooter, was a great experience, that I claimed (at that time) was going to be my #1 plumber to call from that point on ... well, that plumber turned out to be just another one to add to my "do not call" list of plumbers, *due to their failure to reply back to me at all: I sent them an email the night before, and I did not hear from them that next morning, so I called early morning, left a message; then I called them back a bit later and asked if they got my email and message... person answered phone saying she was heading to a meeting and will call me back; she never did; I called her back a couple hours later and then I was told they could not come out until the 5th (thanks for letting me know right away so I could start calling around early to get someone else out!).
I am discouraged with myself for never calling Mr. Rooter Plumbing before because I associated them with Roto Rooter from my past, and that was very wrong of me. I'm 63, and this was in Michigan ... I remember Roto Rooter as a drain cleaning or drain back up issues only company.