Thank you Parker/Mr. Rooter Plumbing for coming out the same day, *after a call late into the morning, to look at my water heater and give me back hot water (it just needed to have the pilot light relit**, which took Parker less than 1 minute to do). Because of my entire experience with Mr. Rooter Plumbing, mainly with Parker's ability to operate with and make a decision using integrity and care (especially considering the final charge), I have now discovered my favorite plumber*. Parker made a decision that put them at the top as the first plumber to call, instead of at the bottom (if at all even) of any future list of plumbers to call. I have lived in the area since June 2017, in a 1970 mobile home, that is always in need of repairs. Since I'm low income and alone, I try to fix what I can myself; but this time, with my water heater being gas, I was worried about trying to figure out what was wrong on my own... **but the pilot light was one of the options I discovered, I just couldn't figure out how to see if it was lit or not; and how to relight it, if it was out. Since my time in the area and my mobile home, I have called and used a number of different plumbers; my experiences have not been so great with the calls and or service and or the charges; so there are many that I will never call again (or refer to others... but the opposite). However, my last actual service experience, before Mr. Rooter, was a great experience, that I claimed (at that time) was going to be my #1 plumber to call from that point on ... well, that plumber turned out to be just another one to add to my "do not call" list of plumbers, *due to their failure to reply back to me at all: I sent them an email the night before, and I did not hear from them that next morning, so I called early morning, left a message; then I called them back a bit later and asked if they got my email and message... person answered phone saying she was heading to a meeting and will call me back; she never did; I called her back a couple hours later and then I was told they could not come out until the 5th (thanks for letting me know right away so I could start calling around early to get someone else out!). I am discouraged with myself for never calling Mr. Rooter Plumbing before because I associated them with Roto Rooter from my past, and that was very wrong of me. I'm 63, and this was in Michigan ... I remember Roto Rooter as a drain cleaning or drain back up issues only company. read more

Mr rooter came out and snaked my sewer line for almost 600 bucks and the floor drain backed up again within 10 days. they refused to stand by thier " nieghborly done right " policy which states on thier website that drains are gauranteed for 30 days. they make you sign off on everything before any work is done so that you basically have no recourse. mr rooter is a total scam. call roto rooter instead. they get the job done right the first time for 200 bucks less. the photos are of what roto rooter pulled out less than 2 weeks after Mr. rooter screwed me. they send out 2 guys for a 1 man job. stay as far away as possible from Mr. rooter and pass it on to everyone you know who is looking for a plumber. read more

Mr Rooter Plumbing - roots pulled out only 20 feet into the line after Mr rooters failed job - Plumbing Near Me - Kalispell, Montana

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Had company come over to my business due to a plugged sewer line that I thought might be frozen. Before any service they had me sign a contract to pay almost $600. The guy ran a snake down the line and could not get it through the blockage. He then charged me the fee with no results. He spent less than 20 minutes setting up, snaking and storing his equipment. He then said for an additional $900 he could run a jet through it. And an additional $125 to scope the line. Wanted me to sign another contract! I said no. Looked around and found a competitor who came over. Scoped the line to see the blockage, hit it with a minute of hot water, and it was cleared. He also scoped the rest of the line to make sure it was cleared. Mr. Rooter got almost $600 out of me and gave me ZERO value, then wanted another $1,000 to jet and scope the line ($1,500+ Total). Competitor did the whole job for less than $400. I'll never do business with Mr. Rooter again. read more

Buyer beware. I was told they had set pricing when I booked the appointment, but the person who did the booking couldn't give me any idea about pricing. You are only told the pricing when they are at your home and the services and quote I received I found very expensive compared to competitors. read more

I'm entering this comment specifically to counteract the Matt H. comment because this needs to be said. Having screwed up a half dozen water heater element replacements I gave in and called a plumber. 4 or 5 of the most highly rated couldn't come in less than 5-7 days. Mr. Rooter came out in 4 counting 2 weekend days! My call was managed by a very professional young lady who sent me a text confirmation and a reminder a day later of the name of the plumber. On the day of repair I was sent another reminder and a phone call that he was running late. (Who does that anymore?) I was sent a text showing me a picture of my plumber who was on his way! The plumber that arrived at my door with a smile was.... Jon. The dastardly scoundrel in the other review. Long story short, Jon was the most professional and friendly business individual I've ever had the opportunity to work with and even though the repair was way more than I wanted to have to pay, he showed me 4 different costs of repair and fully explained everything. He did a complete repair of my water heater including removal of scale build up that could have been 15 years or more, and both elements! I want everyone to know that you get what you pay for with Jon Murdock and Mr. Rooter. You are, in fact, getting gold standard service! read more

We are selling a property and these guys came out to give some estimates on work that was required from the inspection. They quoted $326 to put a high loop under a kitchen sink from a dishwasher. It ended up being a five dollar bracket to hold the hose and about 10 minutes of my time. Then they quoted over $467 to fix a leaky faucet. It ended up being a $.10 washer and another 10 minutes to swap it out. The person we dealt with was Jon. I don't know if we were getting special treatment but clearly they are absolute crooks out to take advantage of people that don't know any better. Some of the worst gouging I've ever seen somebody attempt. I hope this review can save another person from getting taken to the cleaners. read more

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Quick, professional and efficient. While nobody wants to have repair bills the cost was reasonable and I as nice to have options. Jon and Max were awesome! read more

Fast response, great customer service, and fixed the problem with competence. Thanks!

When Jon came to my home to give me a bid to winterize my home in Bigfork, he quoted a price of around $700 plus a bit more. I assumed the bit more would be for antifreeze. I live in San Diego on a teacher's retirement. I inherited a cabin from my dad who had enjoyed the property for 35 years. After returning to San Diego, John called me to let me know the cost for winterizing was $1637.00. I was gobsmacked. I should have cancelled the service right then, but my neighbor had come over to open the house, so I paid the amount. Upon further investigation, I learned that the going rate for winterizing a home in the Bigfork/Kalispell area is between $250 to $1000. My home in Bigfork is a small cabin. I assume the $1000 price tag would be for the large homes along the banks of the Flathead Lake. I would definitely look into a different plumbing company to winterize your home. It will say you a bundle. read more

The last time I called for service this company was Murdock's Plumbing. I was happy to see Jon come to work on my problem as the last time he was here, I couldn't have been more pleased with his work, communication and pricing. He explained his new relationship with Mr. Rooter when I asked. The problem I'm having with my stove was not something Jon was equipped to work on, it is a problem that requires specific tooling and expertise with propane stoves. They are equipped to install the stoves, but the problem is a performance issue that is best handled by the manufacturer. When Jon realized what the problem was, he apologized that it was something they could not repair and didn't charge for coming out to my house. I would defiantly call Jon and his company for any plumbing issue that I have. Great company and people! read more

I needed a couple of things, both interior and both in our mechanical room. First, a new water line from our water treatment system to a new humidifier installed on the opposing wall. Second, a sand filter installed between the pump and the treatment system. Jon was great. He worked quickly and all work is clean and high quality. Both updates have been running now for a month with zero problems. Jon gave clear information on what he expected to do and what was done. He came recommended, so I didn't shop around. Even if their company comes at a higher price as other reviews here say, I'm happy to pay that if the work is problem-free. Not contesting the other reviews, just stating my tolerance for cost if the work is high quality. In addition Jon has since answered a few questions I had related to our water system. With so much new construction going on in the area, I've found it tough to find plumbers who will take on smaller jobs. I'll be calling Jon for all of our plumbing work. read more

We just had our 2nd great experience with this business. From scheduling, updates and communication, utmost professionalism from owners throughout the organization, and breadth of knowledge resulting in incredible value for the buck, can't say I've ever been so impressed as a long time home owner. Jon installed a clean out off our main line which was five-six feet under ground level just after passing foundation. His expertise is truly amazing as he saw potential hurdles before digging, clearly explained and after much work the T clean out was installed without the planter bed even showing it had been disturbed. They take great pride and truly enjoy their trade which is hard to find. Jon explained so much after the installation and camera view that I now can visualize with confidence how our system was built before buried. I highly recommend this ethical business. read more

I've used this company three times in the past four years, from a broken water pipe under the house to a hot water tank that threatened to flood my garage. Each time, they responded promptly. Recently, Austin Lessley replaced my hot water heater, and he could not have been any more courteous and professional. Sometimes it's difficult to find truly reputable companies, but Mr. Rooter of Kalispell is certainly one that I can recommend without hesitation. read more

Came recommended. Quoted $420 to remove a couple of leaky valves (seemed high, but I trusted him) and put in a ball valve. Asked him to look for anything else that was a problem. He replaced a drain plug with a valve and charged $642. When I called (wife paid bill on the spot) he told me the valve he put in cost $70. Seemed high, but OK. Total job was still under 2 hours from start to running the credit card. Asked for labor vs. materials cost. Couldn't answer. I understand not knowing materials off the top of your head, but you should know your labor charge. Total - labor = materials, right? So my best estimate is over $200/hour on labor, which would leave an extremely generous $242 for materials, even with the very expensive $70 valve and the ball valve included in the original quote, and less than 5 feet of copper pipe ..... I'd say I paid over $20/foot for the pipe. Based on my experience, I would never recommend them. read more