Ken at Towing and Recovery absolutely deserves 5 stars. He was incredibly kind, fast, and…read moreprofessional from start to finish. We were in a really tough situation while traveling, and he truly went above and beyond to help us out. It's rare to come across someone who cares this much and takes the extra time to make sure everything is handled right. If you ever need towing services, Ken is the person you want--highly recommend!

Sheryl E. I managed to hang my car up on a low wall (don't…read moreask--alcohol not involved). I called Barry at Lakeside R&T and he arrived in about 10 minutes to assess the situation. He went back for his big truck and spent a lot of ingenuity, time and effort getting down on the ground and up again many times while arranging equipment to free up my car without damage to it. The price he charged was very reasonable, too!

Our summer camping trip to Big Lake got off to a bad start when the radiator blew on the top of the…read morerim. Thankfully, we had AAA and while we were trying to tell AAA where we were, Fraley's tow truck came up over the hill returning from a tow to Payson. The driver pulled over when he saw us stranded on the top of the hill, vehicle packed to the rim with two teenagers and a 90 lb dog. Dan had the tow truck loaded in no time and even went so far as to try to locate the radiator while we were en route to Show Low. Unfortunately, our vehicle had 3 possible radiators so they couldn't order the part until we got to Show Low. As soon as we arrived, they determined which radiator was needed before they even pulled the Tahoe off the tow truck. They got to work on it right away, pulling the radiator so that when the new one arrived all they had to do was install it. Jennifer in the office was great, making sure we all had water (including the dog) before we did anything else. Once the repair was done, Jennifer explained they are an authorized Napa parts repair shop, so if there were any issues with the new radiator the work is warranted at any Napa repair shop nationwide. Our trip was delayed, but they got us up and on the road again very quickly. We are very thankful for the way Fraley's took care of us in one day. We were on our way out of Show Low and even made it to get camp set up just before Sunset.

So after going through the BBB, the company reimbursed me for the repair. This could have all been…read moreavoided if they did so in the first place. Leaves a bad taste in your mouth but I'll give them another star for EVENTUALLY doing the right thing.

I have to thank you and your team, again! Chris, you are a very personable guy. Talking with us…read moreabout possible problems with the car put me and my boys a little more at ease. As you can tell, we have never been in this predicament before. My youngest gets anxious when things go wrong. You talking with them, helped a lot. He is so much better, now that we are back on the road, again Say hey, to boss Chris, Christina and Caden! From Christine, Christian, Alex and Levi! Have a great day! #Back to vacationing

We were desperate when our car broke down on the way to Payson. They answered their 24 hour phone…read moreline, told us we could wait for a tow truck OR just limp it across the street! We did and they met us there to take us to our hotel and tho they were VERY BUSY they assured us we would hear from them the next morning. They could not fix the mistake another mechanic made, but told us how to get where we needed to go. The owners Chris and his wife had suffered flooding that morning and they were still so extremely friendly and served us well. HIGHLY recommend.

I would 100% recommend for emergency roadside! I can't thank this company enough for everything…read morethey did for us. Having your car break down is stressful enough, but when you have your family, your dog with you it's even more overwhelming. From the moment I called he treated us with kindness and urgency. When I called he was there immediately within like 10 minutes he got my vehicle safely towed, and immediately put our mind at ease. Also it's 4th of July weekend and they were here immediately. What meant the most to us was that they didn't just care about my car they cared about us. They made sure my family and our dog were safe for the tow. He went above and beyond to help during a stressful situation. That level of compassion and professionalism is something you don't see very often. This was without a doubt the best experience I've ever had with a towing company. I hope I never need a tow again, but if I do, I would call them! Thank you for your incredible service, your kindness, and for turning a really difficult day into one I'll always remember because you fixed our car issue immediately. It was such an easy smooth process that was stress free.

What a great human this guy is, he took such great care of us in one of the difficult situations…read morethat you never want to be in. Thank you so very much Bradley

Undercarriage cover blew half off and Jerry was able to find a zip tie alternative to bolts to…read moreplace it back on so I could safely drive away! Very grateful that there was a solution (my kids were in the car and I had a ton of groceries melting away) and not a warning not to drive. Thanks again Jerry!

They showed up when we scheduled,on time.after 15 minutes the wheel nuts were still fastened to our…read morecoach. They left to bring back other tools they needed.and didnt have.After 3-1/2 hours they had 2 of 6 tires on the motorhome. i was told they couldnt complete the job because they had broken all their tools. We agreed on a price of 550 dollars to mount and dismount 6 tires. i tried for 2 days to locate someone near Holbrook Az without luck and didnt want to blow out another tire trying to hobble to a truck tire vender.Then I was informed they wouldnt be back until broken tools were replaced and that I owed them 180 dollars for the work performed.Sorry fellows, payment for the entire job when it gets done. They got in the truck and said they werent coming back!!! Totally unprofessional DONT CALL P&J Tow when in HOLBROOK,ARIZONA

Wow so happy with this auto mechanics business. We were stranded in our RV on the way to a funeral…read more He got us in replaced the fuel pump and got us back on the road in 24 hours. So appreciative. There are good honest people in the world. Thanks!

Total rip off. Charged $600 to fix my AC. AC wasn't fixed. Took it back and he said it was…read moreworking fine although the AC was blowing hot air.

We have nothing but good things to say. We are from out of town and had an issue with our turbo. We…read morewalked in on a Thursday mid-day, they assessed the issue almost immediately (we had a close idea, just didn't have tools on hand). They ordered the part and had it replaced by 3pm Friday. The guys were all very nice, clean office. We will definitely use them in the future as we are relocating to the area.

I can't say enough good things about this place. We were headed to Show Low for a race when our…read moretruck broke down. The Chevy dealership couldn't get us in for a week, but recommended we take it here. Jeff did everything he could to get us back on the road!! Incredible customer service!!!

We have used Alvarez probably 5 times and each time they are friendly, prompt and efficient.read more

I usually use another local mechanic but they were unable to get me in until the end of the month…read more My friend swears by Alvarez so I called them. They got me in as soon as I arrived. I had had a code that indicates an issue with the catalytic converter. I had turned off the code but I asked them to check the car any. I also asked them to top off the Freon. The mechanics found a cabin filter that BADLY needed to be changed, but checked the other systems. I could overhear them and they found everything in order. I was charged for 1/2 hour of labor although I think they spe more tone than that giving me advice about a radio issue I asked them about. I also felt respected and felt no pressure to purchase anything extra. The new reception gal was also super. Overall I saw zero evidence cited by the negative reviews and I will be bringing my other car in to have them install a radio.