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    JS Russell Electric

    5.0 (1 review)
    Open 7:00 am - 9:00 pm

    Services - JS Russell Electric

    Electric inspection

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    3 months ago

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    Universal Electric

    Universal Electric

    3.6
    (9 reviews)

    Universal Electric was called to my home for what appeared to be a breaker issue. By the time their…read moretwo technicians arrived, the issue had already resolved itself. I asked them to investigate further in case the problem returned, but they declined, saying "there's nothing we can do." They never entered the home, never inspected anything, and only briefly stepped out of their van into my driveway to talk to me before leaving. At no point during the scheduling call was I told there would be a service fee. When the techs arrived, they made no mention of a charge, nor did they provide any kind of invoice or paperwork before leaving. I later received three bills by mail, each demanding $130, with no explanation of what the charge was for -- just a warning that failure to pay would result in the account being sent to collections. I did not believe the charge was warranted and disputed it in writing via certified mail with return receipt, which Universal Electric received and signed for. They never responded. No follow-up, no phone call, no documentation -- just silence. Eventually, they turned the matter over to a collection agency. It's frustrating to be billed for a visit where no service was performed, no agreement was made, and no information was shared upfront about potential charges. Based on this experience, I would not recommend Universal Electric.

    Rick from universal asked me to provide dates and times that he could do an in person consultation…read more I provided 5 days and times that worked for my family. Rick picked one from that list asked for my phone number and address. After that communication, 3days passed and he no called no showed for our appointment. This lack of communication is all I am able to review. As a client, communication is one of the most important aspects I look for in a contractor because my time is valuable.

    Power Crew

    Power Crew

    2.1
    (17 reviews)

    4/13/2017 As an update, Jason and Bryan did reach out to me very soon after I posted my review…read more They were both very apologetic and offered to come out that afternoon. It is apparent to me that it was not an intentional oversight. Jason and Bryan, thank you for following up. I did not have the work completed after all but wanted to make sure everyone that reads about your company gives you a fair shot. I am giving you five stars because of the class, professionalism and concern you showed. **Original post**I give Jason kudos for responding very quickly to my first message. He was very eager to have me send my full address so that "dispatch" could take care of everything but no longer responded when I requested having "dispatch" call me first. I thought it kind of odd so I found another electrician on Yelp.

    Last fall, we had them come give us an estimate to reattach the electrical to the side of our house…read moreafter a limb fell. Their bid was outrageously expensive! We found another local company to do the job for less than half the price. However, their prices are not the issue here. I don't care what you charge, just leave me alone once I hire someone else. They have called almost weekly very early in the morning to "follow up". This is absolutely insane! We have asked multiple times for them to quit calling. I finally blocked them on the phone and thought that was the end of it. But, no! I got a new phone last week and within less than 24 hours they were calling me again.

    JS Russell Electric - electricians - Updated July 2026

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