I ordered 4 ornaments online, 3 for in-store pickup and 1 was a ship to store. When I went to pick up my order, the ship to store ornament was there and waiting but the other 3 were nowhere to be found. After almost 30 min of all 3 associates looking for the order, and me showing the 2 voicemails that had been left saying it was ready, the email confirmation and logging into my account online and showing the order, I was told there was nothing they could do but leave my name and number and they'd let me know if they show up. Only after calling the main number, and the care advocate calling the store directly were the 3 remaining ornament found. Ran back up to the store where they told me it was my fault that I kept telling them they were shipped, which was completely false. After getting back to my car and double checking the ornaments, I found they had given me a wrong one. I went back into the store where they again made me feel like I was in the wrong and inconveniencing them for wanting the ornaments I had ordered and paid for. What a horrible experience. read more