Sent an online request for some spring season work to JR Landscaping. Matt followed up with a written proposal and scheduled the work promptly. Work was performed as proposed and very happy with the results. Will use again. read more

I rarely leave a review like this, but after months of emails, photographs, multiple return visits, and repeated opportunities for JR's Landscaping to correct this job, I feel other customers should know about our experience. What makes this especially disappointing is that we were repeat customers. JR's Landscaping completed a large project for us last year and did a very good job. That experience is exactly why we trusted them enough to hire them again this year. Unfortunately, this experience could not have been more different. We paid $2,563 for this landscaping job, and our concerns are not simply that we "didn't like" the finished product. We have an extensive photographic and written record showing the instructions provided, the work performed, the condition in which the property was left, and our repeated attempts to have the problems corrected. Our agreement included work involving our raised garden bed, removal of mint, fresh loam, a heavy-duty weed barrier, mulch, edging and weeding, as well as relocating bushes and other landscaping work. We were extremely specific about what we wanted. In fact, before the work began, I went so far as to number the individual bushes and photograph where each one was supposed to be relocated. We also clearly identified plants that were NOT to be removed. Despite that, the crew removed plants they had specifically been instructed to leave alone. The most upsetting of those were my deceased mother's poppies. I had explicitly communicated multiple times that those poppies were to stay. They weren't simply landscaping plants to me. My mother adored those poppies, and they held tremendous sentimental value. When I arrived at the property, the crew had dug them out and put them in the trash. Workers retrieved what scraps they could from the trash pile, and I was left hoping that perhaps something would survive so I could preserve even a small piece of the beautiful poppies my mother grew. Money can replace mulch, loam and landscaping. It cannot replace something sentimental belonging to someone you have lost, particularly when the company was explicitly told not to remove it. Unfortunately, that was far from the only problem. Our photographs show areas where bushes were removed and the property was left with bare and disturbed soil, leaves, debris and unfinished beds rather than being properly restored. Tom had an employee fix this issue. Landscape edging and debris was left crooked, displaced and out of alignment. Rocks and other material were left rather than being properly cleaned up. Some of the mulch was extremely thin or nonexistent in areas. Weed barrier was left visibly exposed. Tom had an employee address the edging as well. And unbelievably, their trash was left lodged in one of our trees. These aren't subjective complaints about whether we personally like a particular landscaping style. These are visible conditions that we photographed. The raised garden bed became another ongoing problem. The mint was supposed to be removed, fresh loam added, and a heavy-duty weed barrier installed. Yet after the initial work, we questioned whether the mint had actually been properly dug out. We contacted the owner and provided photographs of the problems. To his credit, he personally came to the property, saw the condition of the work, and asked us to send him photographs documenting everything that needed attention. We did. On June 12, we were told someone would be sent to address the issues. When I continued questioning whether the mint had actually been properly removed, the owner checked with his crew. On June 23, he acknowledged in writing that his crew had not completely dug out the mint in the raised garden area and said a crew would be sent back to take care of it. We gave them another opportunity to fix it. Weeks later, we were still dealing with the same problem. On July 13, we were again told someone was being sent over to dig out the remaining mint in the raised garden bed. Once again, we gave the company an opportunity to correct the work. The person who came back spent much of his time walking around on his phone, picked/pulled mint from the area rather than addressing the underlying issue as we understood it was supposed to be addressed, and moved mulch back over the area. Now the mint has fully grown back. The weed barrier that was supposed to help prevent this is visible throughout portions of the garden. The mulch is practically nonexistent in areas, and the raised bed was not filled with loam to the level we had discussed. So after the original crew, the owner's personal inspection, photographs documenting the problems, and multiple subsequent visits supposedly intended to correct the work, we are essentially back where we started with the mint. read more

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Part 2 from Kim W Post Regardless of that disagreement, the company's own correspondence acknowledged that the crew initially did not completely perform the mint removal they were supposed to perform, requiring another visit. At some point, customers should not have to repeatedly supervise, photograph, email and ask a professional landscaping company to complete or correct work they were hired to do. We tried to handle this directly. We were patient. We documented the problems. We allowed the owner to inspect the property. We sent the photographs he requested. And we gave JR's Landscaping multiple opportunities to make things right because we had previously had such a good experience with them. Ultimately, the owner apologized that we were unhappy and offered to reduce the $2,563 bill by $200, leaving $2,363. I appreciate that he offered an adjustment, but in my opinion, $200 does not adequately address the extent of the documented issues or the corrective work now required. They have been paid.  What bothers me most is that none of this needed to happen. We weren't vague about what we wanted. We numbered bushes. We photographed placement locations. We identified plants that absolutely could not be removed. We communicated with the owner repeatedly. And when problems occurred, we gave the company multiple opportunities to correct them. Yet we're left with landscaping that still requires corrective work and the permanent loss of sentimental plants that can never truly be replaced. Last year's excellent work earned our repeat business. This year's experience ensured they will never receive it again. I cannot recommend JR's Landscaping based on this experience. If you are considering hiring them, I strongly recommend putting every instruction in writing, photographing your property before work begins, not transplanting bushes with them as they're now dead, and carefully inspecting everything before considering the job complete. And I encourage anyone reading this review to look carefully at the photographs, emails and contract attached rather than simply taking my word for it. They document the instructions we provided and the condition in which portions of our property were left. Would you like this to be the outcome on your property? read more

They spent the right time to get my business, walk-through, quote and then they totally messed up. It took 3 additional visits and up charges to get it done. Not very professional, they sent unskilled workers with not the right tools, not in time, and left work undone twice. When faced with the facts, they made excuses and pushed back. Eventually they took care of their mistakes but when it came to get it right, they tried to over- charge for a routine make good fix. Poor communication after they got their job. Poor execution of the job. And Nobody to talk to, just voicemail and 2 days delay responses. Don't go for the low ball estimates with hidden surcharges!! I will never give them my business, even after talking to the "concerned owner" Save yourself some grief and money!! read more

Fantastic company to do business with. They fixed our back yard, worked quickly and efficiently, and were so great to communicate with.

Matt and his manager Tom and his crew are amazing!! They are prompt do a great job and at a reasonable price. They are polite, informative and the end result is wonderful. They installed trees, bushes and treat our lawn . we are totally satisfied with this wonderful company. Barbara and Greg B South Weymouth, Mass read more

We hired JR's last summer, finding them on Angie's List, to come and clean up the yard at our new house. The deal was $139 for 3 hours of yard cleanup. It ended up costing us a little more because it took them longer than the 3 hours which was expected. They did an excellent job at clearing and taking away a bunch of rocks and yard waste that needed to be removed! read more

I highly recommend JRs Landscaping for an organic mosquito spray for your yard! We are near wetlands and woods so we get attacked by bugs when we take our dogs for a walk in our neighborhood but once we enter our yard they're gone! I can even go out at night to water the garden and not have to swat away one bug! read more