Well this branch of JRC Global Buffet seems to be 1 out of 6 branches quickly expanding across the UK. Located in an up-and-coming building in Ilford, it seems demand for buffet is high here.
The first warning to you all is that, personally I don't think Ilford is that safe of an area, so please don't be walking around by yourself at night here, especially if you're planning to enjoy a long buffet dinner at the weekend.
OK that aside let's move onto the buffet place. It's really nicely decorated mind you for a buffet place. Very posh looking at the entrance and they have a good system going. You tell the first gent how many people in your party, wander to the second desk to pay your entrance fee, and the third person leads you to your table.
Price wise, it's ok for what you are eating. Obviously lunch is cheaper, Monday to Friday 12-3pm it costs £7.99 but some of the stations such as the teppanyaki and sushi station are not available for lunch. Friday evening and weekend prices are currently £15.99 (the prices went up by £1 at the end of February 2014) BUT if you go on your bday and can show ID you eat for free!
Drinks are not included, they have huge jugs of water for you to help yourself to, or you can order drinks or tea at the bar but you have to pay separately.
Now - food. They have many cuisines, Indian, Chinese, Malaysian, Japanese, Italian. A lot of the food are the usual fried and greasy foods to try and fill you up as fast as possible. The Teppanyaki station was the most popular, with you being able to order prawns and scallops etc fried to order. Unfortunately, it seems each person can only order 2 scallops and 1 prawn each time you queue, and it takes 30 minutes for you to reach the front of the queue.
One of the worst things I saw at the buffet place was 1) the people there. I came with my family and a friend. My bf was ashamed at the behaviour being exhibited by some of the other Chinese people there. Literally, as soon as the staff put out a fresh sample of boiled prawns, they proceeded to take the WHOLE LOT onto their plate, leaving 2 prawns. Are you serious? Have you never seen food before?
2) the problem contributing to this horrendous behaviour is that the staff are not ready and willing to top up food that has gone empty in the buffet.
When I went there (mind you this is like 5.30pm before dinnertime) the sashimi left at the Japanese section was a paltry 2-3 pieces dotted around the plate looking like leftovers. My mum was pitifully picking one piece up, looking at the staff, and picking another piece up. The staff looked like they wanted to go to the fridge to get more out, but didn't in the end. REALLY? We come here to eat food not look like we're begging to be offered scraps of meat.
My BF had enough of these despicable behaviour and proceeded to tell off the Peking duck chef first, telling him to cut out more meat, there was none. Then he proceeded to tell the Japanese staff to put out more sashimi. Really, there should have been a dedicated manager doing all of this, my bf should not be ordering the staff around doing what they should be doing already.
My bf didn't eat sweet food plus there wasn't anyone to tell off because noone manages the sweet section. They had a chocolate fountain that looked really gross and all the plates at the side were empty (the dips!!!) apart from green and red grapes...er...it looked really bad when kids were putting grapes in the chocolate and I can safely say I will never eat from there.
If you went to Malaysia or Hong Kong and saw no food at the buffet, no one would ever come back. There are so many good buffets there this one would go bust in no time if it was in either of those countries.
Oh, to add insult to injury, my bf managed to find a staff putting out crab near the end of our time there but we were all too full to eat it so he enjoyed it himself. Needless to say, he had a stomach ache afterwards, which none of us had. Is it really a godsend that he found some "good" seafood at the buffet?
To summarise, come here for a buffet experience, although you might get a bad experience and not a good one. I will not come back again, even though their desserts were really nice. My colleague tells me her experience was better, albeit she went there early (i.e. when they start the buffet). Maybe, just maybe, but once was enough for me. read more