Cesar was very helpful. We called about a burning smell in our Samsung washer and he walked us…read morethrough potential issues on the phone patiently. When it turned out the machine was 17 years old with a drainage issue on top of everything else, he was upfront about the repair cost and honest that replacing it might make more sense. That kind of integrity is rare. We ended up going with a new machine, but Cesar is absolutely our first call for any appliance issue going forward. Highly recommend.

Cesar is great! He's worked on our appliances for several years. He's courteous and professional…read more Diagnoses the problem, gets the needed parts (most times same day) and repairs the appliance. I highly recommend him for any appliance repair.

The service by VATAR was great. I received prompt reply to inquiries and had a service appointment…read morescheduled for the next working day. Technician was respectful and super knowledgeable. He located the problem, fixed it and was friendly throughout the experience. The price was fair and I learned how to care for my appliance better and make it last. I will call them the next time I need an appliance repair.

He was punctual, courteous, and professional during the initial visit, which I appreciated. He…read morecleaned out the dishwasher filter and provided some guidance, explaining that the issue appeared to be plumbing-related. However, after he left, the dishwasher wouldn't even start draining at all. When I reached out to let him know, the response was disappointing. Instead of offering to reassess or troubleshoot, he immediately assumed it was user error and said it would cost another service fee for him to return. I would have been completely understanding if he had come back, evaluated the situation, and explained that it was a different issue requiring additional work. But the quick jump to conclusions without taking a second look didn't sit well with me. I ended up calling another technician who was able to diagnose and fix the problem. Overall, a good first impression, but the follow-up and customer service after the visit were lacking.

It took Gary awhile to get back to me. He was recommended by…read moreour regular repair person so i waited. Our freezer door would not close and Gary spotted something that kept it open right away. It was the trim from the shelf that was loose and my husband probably ripped it off and threw back in there. So... We were stupid but it's fixed

First of all: when your dryer starts sounding like a coffee grinder and vibrating so hard it feels…read morelike it's about to enter the WWE arena yelling "READY TO RUMBLE!"... that's your sign to stop negotiating with it and call a professional. After way too many searches and review rabbit holes, we finally picked up the phone and called Gary for help ASAP. He came out the very next day (during the New Year break, no less), which already put him in "appliance hero" territory. Gary took one quick look and immediately found the culprit: a sneaky sock that somehow bypassed the lint filter, slipped between the drum, and slowly started jamming the whole mechanism like it owned the place. He even mentioned we got lucky: our unit is a more complex top-down dual-dryer setup that's not exactly fun to disassemble. Fortunately, it turned out to be a simple fix. He dislodged the sock, everything went back to normal, and just like that... peace was restored to our laundry kingdom. Yes, I paid for his travel and service (as you should when someone saves your household from Mount Laundry), but I genuinely appreciated Gary's honesty, quick diagnosis, and straightforward solution. No upsell, no scare tactics, just "here's the problem, here's the fix." Bottom line: Gary is the hero you call when your dryer is acting dramatic, and your laundry is piling up like a bad life decision. Highly recommend.

Ratmir resolved a washing machine problem for me in an efficient manner at an affordable price. He…read moredemonstrated outstanding customer service by performing an impromptu inspection of my dryer and dishwasher as well. I plan to engage Ratmir for future appliance and HVAC needs and would confidently recommend his services to others.

We needed the control panel replaced on our microwave drawer, and our washer and dryer were overdue…read morefor service. Ratmir verified the microwave required a new control panel. He is very knowledgeable and an excellent communicator. He showed us how to disassemble and reassemble the microwave panel, in case we wanted to replace the part ourselves and only pay for the troubleshooting - but we decided to have him do the replacement after the part arrived. We requested a new gasket as part of the washer service, and Ratmir ordered the part. Before a week had gone by all of the parts had arrived and Ratmir scheduled the service time with us. He explained what he found during the washer and dryer servicing, identified an issue that needed fixing with the dryer - and noted though some parts were worn, they could go another year or so before needing replacement. We highly recommend Ratmir. He is knowledgeable, friendly, a good communicator - and he is fair and honest. He offers options that save money and does not recommend unnecessary service.

Perseverance!!! Word of the day…read more Contacted Kyle of Jebs Appliance when our four year old Whirlpool Dishwasher ceased to function properly. Kyle arrived and trouble shot the problem and determined that the motherboard died. New one ordered. Kyle installed the new board... NO JOY IN MUDVILLE!! Checking... rechecking.... Finally he determined what caused the issue was a double fault. A short on the main power input caused the mother board to fail. All is good.... Thanks to perseverance!! Well done Kyle.

If you are looking for honest, skilled, and trustworthy service, Jeb's Appliances is the place to…read morecall! I worked with Kyle who helped fix my dryer, and he knew what he was doing! He even showed me what was wrong when he took the dryer apart and explained why it was making noise. This guy loves his craft and Kyle will be my go to guy from now on! 5 stars all day! Thank you!

Joselito is very responsive, knowledgeable and honest about repairs. Several of our appliances…read moreneeded some tuning up (dishwasher, fridge, washer) and he was able to help us get them in working condition again. He gave us some insightful tips about when it would be worth it to just replace instead of fixing. Appliance repair is not fun, but grateful to know we know who we can call. Thank you!

Showed up on time and gave honest pricing for a microwave diagnostic. Would definitely recommend.read more

DONT HIRE THIS MAN! I regret not trusting my instincts. From…read morethe start, he was unprofessional. He scheduled a time to assess my washer knowing I had a trip planned, then canceled last minute with a personal excuse, forcing me to delay my plans. When he finally showed up, he said a part needed to be ordered and it would take 11-14 business days. When the part arrived, he failed to show up multiple times, leaving my washer in pieces and blocking my back door. After I expressed my frustration, he showed up unannounced, dropped off the part, and left. The part costs $15-$30 online, but he charged me 4-5 times that amount and never provided a receipt. In the end, my washer is still not repaired, and I'm left with wasted time, money, and stress during an important time for my family. He was unreliable, unprofessional, and misleading about costs. Save yourself the trouble and look elsewhere for a repair person. Edgar Guzman what you did was wrong.

I contacted them because my washer would not drain. I called and Eder picked up right away. And was…read moreable to squeeze me into his busy schedule. Which I was sooo appreciative! He was quick to diagnose the problem. He was very knowledgable and knew what it could possibly be from just hearing the machine which I was like how!He walked me through what he was doing and what needed to be done. Told me how much it would be and as soon as I gave him the go ahead he got to work! And finished everything with in like 30-45 min. I would definitely recommend him to family or friends. And will be using him in the future if needed. Thanks again Eder!

Incredible level of service and communication. Our dryer was making some loud noises and Hjalmar…read moreshowed me exactly what was wrong, how it happened, and how to make sure the dryer lasts for as long as possible. Will definitely reach out if we ever have issues with our appliances!

I had an issue with my Bosch refrigerator-freezer, and called up a few locations for diagnostics &…read morerepair availability. Golden Bay Appliances was one of the first calls, and convinced me quickly, as Hjalmar was super helpful already over phone: he provided some ideas on how to troubleshoot the issue myself, and also had availability to stop by for a diagnostics visit, if the "home remedies" don't resolve the issue. All in all the diagnostics visit was prompt, thorough, and Hjalmar was able to make the repair visit himself as soon as the part arrived. I will certainly keel Golden Bay Appliances in mind for any future need and would highly recommend Hjalmar and his team to others.

Mike was great! Service was top notch, price was fair, and Mike was very quick to respond and very…read morepunctual. It's hard to find a good appliance repair person and I will for sure be using him for all future appliance issues.

Stoptop repair -We have a rental property in San Ramon. I chosed their service base on Yelp…read morereview. One of our burner on the gass stove has clicking sound but the fire wouldn't light up. Mike came in and fix it in few minutes. Quite impressive, and he charged a very reasonable rate for this visit. Would certainly ask for him again shall I need other appliance fix in the future. Recommended!

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Top Tier was recommended by CBD the vendor I purchased a new washer and dryer from on 3/6/26. They…read moreinstalled the dryer where the washer connection was located and the washer where the dryer vent was so both appliances were 8" off the wall because of 6' long dryer vent hose. They started the dryer and it sounded like a cement mixer. They tried to fix it and could not and asked me if we had a toilet plunger!! Which apparently they were going to suction to the back of the drum to put in back in place. They could not fix the dryer and blamed it on Electrolux. Electrolux rep was called and said it was obviously damaged when they unloaded it from their truck so there was no warranty. When the Electrolux rep showed up he opened our laundry room door and it had a very strong smell of natural gas, it was discovered that in addition to damaging the dryer, installing them in the wrong pace they also put me and my family at risk. There is more, when they wheeled the washer on a dolly through our back door they broke a $615 Phantom Screen Door. Also, I had to pay a reputable appliance installer $400 to come and install the appliances correctly. I reached out to the owner of Top Tier and to go easy on him I asked that the $350 fee they that he billed to my Visa be refunded and if he would pay for the screen door, we would call it good. I absorbed the inconvenience for weeks and the $400 fee to do the install the appliance correctly. The Top Tier owner seems like a very nice guy on the phone and accepted my suggested settlement offer. For the last 5 weeks each time i call him he promises "my wife will drop it off next Tuesday", "I will drop it off personally Friday afternoon", "I will have my secretary send the check out tomorrow". CBD the appliance dealer will never recommend him again, I have disputed my Visa charge, I was going to report him the State Contractors License Board but as it turns out, he has no license. Monday I am filing a Small Claims suit against him for ALL of the charges. I am 80 years old and this guy took advantage of me and my wife and could have cost us our lives with the faulty gas connection. He is deceptive, a liar and flat out dangerous.