I had the worst possible experience dealing with this cable company. I moved to a new location and had to cancel service temporarily . Two days before i was scheduled to move I checked my bank account and saw Direct TV had taken 500 hundred dollars that I Did not authorize, I then called to find out why they had taken my money being that the temporary cancelation was free because when i moved in my new place the service was going to be turned back on. When i called them i spoke to several different people and no one could answer why 500 hundred dollars was missing from my account, they tried saying it was not showing up on their end so i had to have my bank fax over a statement showing that they in fact took the money. one woman i spoke to was very nasty to me and told me i would have to wait 5-7 days so it could be reviewed..i was furious about waiting because i needed the money to move, i then demanded to speak to someone else and eventually she hung up on me. My bank said they would then take the situation over a gave me the money back. After I Got settled in my new place i then called to have service turned back on(against my better judgement) they sent a guy out to my house and when he arrived he looked around and said he did not have a ladder or the proper tools to install the equipment....I again was furious and called his manager and he said he would come out to install it and he never showed up. I called Direct tv again a few days later and had my service terminated. The way i was treated throughout this whole experience was unbelievable i will never deal with this company again! read more
