I had Mark come out on a service call today. He was so efficient and pleasant. He corrected our…read moreproblem plus he went out of his way showing us options we didn't even know we had. He is an asset to Service Electric in Wilkes Barre and does a terrific job.​

I have the cable and internet service from them and I have no problems with either. And once we got…read morebehind on uor bill and they worked with us until we were caught up.

The number posted for this store, (800) 880-1077, is absolutely worthless. It goes to the Verizon…read moreAssistant and I cannot find any way to get past it to speak to somebody in the store, e.g. to determine store hours or even ask a question. Second, when I asked how to enroll in autopay for my service, the representative told me to call 888-866-6924. This number is worthless because it would not let me do anything unless I entered an employee number, which I do not have because I am not an employee. Needless to say, because (800) 880-1077 also is worthless, I was unable to call back to get the correct number. I was eventually able to enroll in autopay online. WARNING: The advertised autopay discount is not available unless you use a Verizon VISA card or your bank account. Verizon itself is absolutely worthless and unreliable (1 star). I got the 5G because my DSL has gone out 3 or more times in the past year and, in one case, I had to deal with the BBB and consumer protection agencies to get a junk fee removed from my bill. This was for a technician visit to my home that found no problems with my inside wiring, but for which I was charged anyway. My phone service just went out today. Verizon is very good at taking my money every month, and recently raising its prices, but not so diligent about making sure the services for which I am paying actually work.

***CHECK YOUR BILL*** Verizon just dumped every Autopay…read moreaccount paying with credit cards and forcing you to give up your banking router info to re-enroll to receive the $10 paperless billing credit. Without any notification they added $20 to my bill because I also have home internet billed to my cell phone account and was enjoying a second $10 credit for using autopay. Soooo I asked them to mail me my bill and I will mail them a check and we can make them work a bit for their money... but more than likely just going to ditch them for a less expensive company. That 3% credit card fee might have been better absorbed than the backlash from this stunt.

I didn't have to wait for customer service. Although all I needed to do was return some equipment…read more Xfinity was very disappointing in Pennsylvania unlike California. Billing was always incorrect, Xfinity Representatives were disingenuous to say the least. I was being charged twice a month and when I didn't pay the erroneous bill they charged me $10 a month for it. One could barely wade through the extraneous billing pages in hard copy. I could get nothing corrected. Not by phone and not online. Signing in was extremely difficult. I found I could use hotspot to get YouTube and everything else without Xfinity. No thanks, no Xfinity.

I wanted to cancel my internet service. The bill I received was in my name but they told me the…read moreaccount was in another name and therefore nothing could be done until I produced a death certificate which I had already done months before. Now, due to someone's error I had to go back and do it a second time.

It is compelling that I take this initiative to insure that Service Electric Cable TV Customer…read moreService Rep known only to me as "Marilyn" gets well-deserved praise. I was randomly connected to her by phone call to her workplace at Service Electric Campbell Drive location in Wilkes-Barre, yesterday. She has a pleasant talking voice. My informed decision to switch from Frontier to Service Electric (SECTV) is thanks to Marilyn's knowledgeable communication skills. She offered me full explanations of download speeds ranging from 50 Mbps to 2,000 Mbps. This employee deserves to be recognized not only by me, but by her Supervisor at Service Electric, for the friendly-service she provides customers. SHE CARES!

Horrible deceptive business practices of hiding fees and not disclosing them and misinforming…read morecustomers. Supervisors are useless and unprofessional and hang up when confronted over their failure to disclose and say "subpoena me" if you want written records of ANYTHING. They refuse to give out contact information of their supervisor and say the boss doesn't speak to customers. Been a customer for over 6 years and over the last year untrained supervisors are destroying the company from within.

I am so impressed with the service I received from Planet Network! The installer explained…read more everything he was doing and made certain i understood all the benefits I am now receiving-and there are plenty! The picture clarity on my TVs is clearer and more vivid than when they were new. Streaming, downloading and uploading are instantaneous! All this and I am saving $40 and get my first month free! If you are fortunate enough to have Cody Blanchart install your service, you will be as excited as I am!

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Great service. Great listener. Easy parking. Good teps that care about you…read more New manager is also great. Miguel

I ordered two iphone 18 pro max phones and turned in two iphone 14 pro max phones. The salesperson…read moresaid that the promotion would give me $800 credit per 14 pro max phone. When I turned in the phones after the new ones arrived via mail, the number dropped to $660 per phone. The store didn't want to hear about the problem, and calling Verizon turned out that the offer was not something they had available. This store doesn't seem to train the salespeople, and they say anything to get you to spend money. A poor service, particularly in these tough economic times. Double and triple check the information from these employees.

Joe helped me tremendously. These phone companies have so many tricks and disguises making…read moredecisions tough when you truly don't know the backend. Always go to the store. Can't stress this enough. I don't know much about the other employees here. Dylan originally helped me get things set up when the rep online messed up and i arrived in tears with nothing working. Again- go to the store! Don't do it online! But it was Joe helping me at a later date, taking the time to be thorough, and honest. I don't leave reviews much at all but when people give me honest information i greatly appreciate it and happy to fill out a survey or review. Thanks again!

I was so impressed with Mike at the Pittston Verizo Authorize Retailer. My phone stopped working…read moreand I needed another IPhone 14 due to a fundraiser I was participating in the next day. I spoke with Mike in the morning and explained I needed another IPhone 14 ASAP. He told me to come right down and in about 80-90 minutes I was on my way home with all of my apps transferred and a new IPhone. He was pleasant and knowledgeable. A few days later I went back to Mike because I couldn't hear texts coming in from only one of my contacts, Mike looked at my contacts and immediately showed me what was wrong and also how to fix it if it ever happened again. . It didn't take more that a couple of minutes to fix. I highly recommend this Verizon store and especially Mike. I hope his superiors get to read this so that they are aware of his excellent customer skills.

Carl Excellent…read moreservice! The installer did a great job installing my DVD player radio.and resiwer The work was done professionally, everything was installed properly, and the equipment works perfectly. The installer was knowledgeable, efficient, I'm very happy with the results and highly recommend this service to anyone Thank you for the great work!Carl

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.