My car transmission had been acting up took it to these guys and had her running normal again !…read moreIt's very hard to find places who deal with European cars but these guys took it in ! Friendly service, and are very professional!

I never left a review from an issue that happened last year. Went here to have an issue fixed with…read moremy son's car. They diagnosed it based on a code and attempted to fix it after we paid them $1900. Months later the car is still having the same issue that my college student son paid them $1900 to fix. So when he came back in town on break we took it over to them to let them know. Even though it was months later, my son only drove the car about 1000 miles since they "fixed" it because he doesn't drive it a lot at school. The owner Chase was pretty rude and told us that we shouldn't have come in months later even though I explained to him that my son lives 4 hours away couldn't come in sooner. My son also tried to take it to another Aamco close to him, who suggested he take it back to where it was worked on. When we brought the car back to Jacksonville they tried to the diagnose the car again which was now giving a different code. So he said because there is a different code, the car has another problem that's causing the issue and it has nothing to do with what they attempted to fix. It made no sense because why did we pay $1900 for you to fix the car based on a code you relied on and then the car is still having the same issue. How did you fix it if it's still having the same issue? Chase argued that they fixed the problem and it's a different part now causing the same issue. Chase even tried to insult me when I told him they ripped us off and my charged my son nearly 2k and the car is still fucked up. He told me I was not grateful that his mechanics worked hard for me to fix the car and told me to my face I was rude because I am basically insulting the knowledge of his staff. Which by the way I never once said anything about his mechanics. Chase tried to be a smart ass and told me to take the car to Ford and they would tell me the exact same thing and that the work he and his staff did has nothing to do with the ongoing issue. Well guess what, we took our happy asses to Ford and they told us the part that Aamco put on the car was an incorrect part and could not be used with the vehicle. We go back to Aamco and tell Chase and he of course was all in shock and couldn't believe it. He then still wants to fix the car and I told him hell no. I don't trust him at all and demanded a refund. We came to an agreement to have the car fixed at Ford and Chase paid for it. I'm sure he may have lost money but oh well. Next time rather than argue, be rude and insult customers, how about do more research and listen. And yes I was rude right back because I was not about to let this dude rip my kid off and talk me like I was a dumb ass just because I'm a woman. I will never ever use this company again and I've let others know as well.

I wanted to write an honest review about my experience at this transmission specialist Bob and his…read moreteam at Crom. I showed up with a transmission that had been, at quite an expense to myself been rebuilt in a faulty manner which no one wanted to touch. I had been ripped off and after spending 4.2K on what was supposed to be a 'high performance' transmission from Monster Transmission I couldn't even use first gear out of the box from Monster, and had a blinking O/D light. I am about to deploy and I didn't have time to wait another 6 weeks for a turn around to send it to FL and then get MAYBE a non-defective product. Bob sat in the vehicle with me and saw the codes that I was getting and that the gear shift solenoids were shifting properly. After pulling the valve body and determining that it wasn't the valve body that was faulty, I made the decision to have him pull the transmission and rebuilt it AGAIN.  This was after I saw how many other customers had been ripped off by monster transmissions. I mean I had to REALLY dig to find it on the internet and I regretted I didn't see the reviews sooner.  What he found was absolutely unbelievable.The clutch packs which was out of tolerance of .01 x4 which was the main culprit preventing first gear from working but also a blown out valve plug a broken, deep pan bracket which he had to fabricate a fix for, corrosion on the 'replaced high performance shims', There was another section that had been installed 180degrees from Ford Specifications as well. Bob felt so bad for me after 3 days of troubleshooting and rebuilding even though he replaced all the rusted pieces and parts that they had 'replaced' at monster free of cost to me. Can you believe that Bob found that monster transmissions had put in rusted components into a transmission!? SMH for monster trans. I digress, He re-shimmed everything else back to spec and the transmission is very nice.  He had pictures and showed me in person all the replaced components as well. There was no mystery as to what he had installed and it was an honest and transparent experience.  I wish I had the sense to just have sought out Crom from the beginning! I would have been back on the road within 2 weeks with his 2 year unlimited mile warranty and not spent twice that for a piece of junk that was just painted nice! It now has positive firm shifts and it operates as it should. I don't know if I'll be re-funded by monster but I now trust Crom transmissions to rebuilt my transmissions. I know that Bob rebuilding my transmission and unraveling the problems was tough but he solved it and I'm as happy as I can be and I know that he could have charged me much more for the parts that he had to replace. he loves what he does and the whole shop was awesome to work with as well! I came out 500-800 ahead and only paid for labor.  I trust these guys they are professional and love what they do! Happy to do business with them again in the future. Now a loyal customer!

Crom was recommended by many in this town. They quoted a bit high for an isolated reverse repair,…read moreand much higher for a rebuild. This prompted me to go with a "new" remanufactured Fraser 4R75E. They did all the labor. They charged a lot, but their reputation makes up for it. The staff is obviously capable and professional. They were also very quick.

One of best very happy with them . very fast excellent serviceread more

Very considerate, knowledgeable , and reasonable price. Recommend them to anyone any age. Polite…read moreservice from the start, Thankyou.

Great prices, Amazing work and best of all Good people…read more Semper Fi

They are literally the worst auto repair shop I've ever gone to. This review is about almost 3…read moreyears late, but I was leaving another review for a different business, and I saw Leatherneck and remembered that I forgot to leave theirs. They charge you for crap that you don't need instead of fixing the ACTUAL problem, and they upcharge. Their labor rate is crazy. I spent almost a $1000 and THEY MESSED my car up and wanted almost $800 more, on a freaking 2006 Pontiac Grand Prix. I should've know better after years of being in Jacksonville, and even as a young Marine, I remember my SNCO's specifically banning Leatherneck from patronizing. They are disgusting. They ended up moving from the location I was "serviced" at. They should be out of business, but since there's fresh reviews, they're apparently still around scamming...sighs. Trash. Utter Trash. That's it.

Went in for an inspection and they looked over my Ford 150 and found I had a coolant leak. Of…read morecourse since other shops in jacksonville-nc always say u need this and that I declined and came back for a diagnostic. I did see for myself that it was leaking. They did the work for a fair rate and gave me a maintenance sheet for upcoming 100,000k maintenance. I plan on starting getting more work done soon. I like the pictures they prove that the switched out the part. I liked how the mechanics didnt get an attitude like other places.

Wonderful crew, honest and fair. I gave 4 stars because I'm not crazy about texting your car…read morediagnosis with an estimate. Why not just call? Most people will have questions anyway. But otherwise highly recommend.

My car was broken down for about a week. We did have to reschedule due to road conditions. I will…read moresay this. He was on time and very knowledgeable. I tried to find a cheaper part for my car but his prices were dead on to what I could have paid. The only downside was paying a diagnostic fee that wasn't added into the repair. I do have someone locally (Dunn, NC) that I use and he includes the fee into the service. Not sure how most other mechanics do their fees. Overall he finished the work within 2 hours and I was back on the road. He was polite and a pleasure to deal with. He didn't try to break our pockets either. I would definitely recommend him and his company to anyone.

From the owner: Mobile Auto Mechanic servicing in the Jacksonville, NC area. Call today to schedule!…read more We cover all areas of any vehicle, such as : Gasoline Engine Repair/ Diesel Engine Repair/ HVAC Repair/ Suspension System Repair/ Brake Repair/ Transmission Repair/ Electrical Fault Repair/

Be prepared to wait and treated like your not worth there time. If you have a lowered car don't…read morethink they know how to put it on the rack without causing damage. https://www.facebook.com/marketplace/item/359270418177395/ https://www.facebook.com/marketplace/item/579296615840254/

Walked in to get a tire quote and was surprised by their prices. They beat all other business…read morearound the general area. Couldn't beat the price and proximity so it just made sense to get it taken care of there. Tires were ordered, arrived the next business day and installed within 2 hours. Service included balancing, mounting and alignment. Overall I was impressed with the service and speed. My 2 complaints: They lost one of my tire valve cover. Not a big deal as I can replace them pretty cheap. One of my tire's pressure was slightly higher than the rest. Most of these issues I should have caught when I picked up my vehicle but I was in a hurry and couldn't stick around. Ultimately I will return as I will need tires on my other vehicle later on in the year.

Derrick Davis was hands-down the best sales consultant I have ever had the pleasure of making a…read moredeal with! After an experience over at national (a car dealership down the road) we were ready to give up. We drove into Don Williamson because it was on the way home, but we weren't expecting much. Well, we were quickly rejuvenated in our search for a truck! The lovely receptionist greeted us and in seconds my teenager was eating a cookie (which is exactly what you need after car shopping!) We chatted with Derrick about what we were looking for and left our number (it was very close to closing time and already dark) We got a call the next day that he had something for us to look at and went right over. The truck was perfect and the entire transaction went so smoothly. We even had the chance to chat with one of the techs, Noah, who made us feel even better about the truck. Derrick was super personable the entire time. I thought that didn't matter to me until we looked at other dealerships. It was a breath of fresh air. We left feeling completely great about the whole experience and would go back to Derrick next time we are buying a vehicle.

I purchased a vehicle from this dealership that was sold to me before the required NC inspection or…read morethe pre-certified inspection had been completed. I was not made aware of this before driving the vehicle off the lot. I later discovered the vehicle was not properly registered when I was pulled over for fictitious tags. That is when I learned the required NC inspection had never been completed. I was told to bring the vehicle back to the dealership to have the NC inspection done. I drove an hour to get there and waited 3.5 hours, only to then be informed that none of the pre-sale, pre-certified inspection or required work had been completed before they sold me the vehicle. I now have to make another trip back for a scheduled service appointment so the pre-certification work can finally be completed, including new tires, an alignment, and an oil change. No loaner vehicle has been offered. Now, 20 days after the purchase, the vehicle is still not registered in my name, and the payoff on my trade-in still has not been received. I have had difficulty getting a manager on the phone, received no apology, and have been offered no compensation for the hours of my time, travel, and inconvenience this has caused. I purchased what was represented as a pre-certified vehicle. I expected the required inspections, certification work, registration, and basic service to be completed before the vehicle was sold to me, not discovered and addressed one problem at a time after the sale. This entire experience has been unacceptable.

This shop is outstanding for customer service and professional installation. I had a 6 inch lift…read morekit installed and a front hub replaced on my 2022 GMC serra truck. JACKSONVILLE 4X4 does quality work and I highly recommend for your 4x4 needs. R/ Bob

Don't fear the misc reviews, they know their stuff…read more They re-geared the differential on my 2021 Jeep Gladiator. With it being a new vehicle and a difficult task I did a lot of shopping before selecting Jacksonville 4x4. They are seasoned. I went from 4.10 to 5.13 because I run 39s. Why the negative reviews? Communication is lacking. That's fine, I wanted a good mechanic, not a new phone buddy. And I get it, people probably call all day long with random lift questions. They do what they say they do. If you need something worked on I wouldn't hesitate to bring it in! Thanks guys!