Holmes is the best in the business. Matt and his team take tremendous pride in their work. They've…read morebeing doing pools for a long time and it shows. They are extremely knowledgeable on all things pools and pools installation. Had an in-ground vinyl liner pool installed by them which came out beautiful. They are so honest, dependable and trustworthy!

The owner came out and gave me a quote on repair work. Quite high. Went to two other businesses and…read morewas told there was a much smaller problem that needed fixing for less money. Beware of this morally corrupt family.

I have had St Cyr's close and winterize my pool the last few years. I open my pool myself, but I…read morepay to close it to ensure that it is properly winterized by professionals. I took the cover off my pool this weekend and was shocked to see one of my jets was left unplugged by St Cyr's. I was unable to get ahold of anyone at St Cyr's until yesterday (Monday). I asked to have someone come out immediately to inspect the pool and assess if any damage was done to the plumbing from their mistake. I was told I could book a service visit (that I would pay for). I expected a call back from a manager yesterday that never came. This is an unbelievable mistake for a pool company to make and could permanently damage my pool. I will not hire them again and I would recommend you don't either. After posting a review on google about this the owner replied and I received a call from a service manager. We talked through things to look out for and fortunately I think I avoided serious damage. They then asked me if I could do anything about the review I left. When I told them I wanted a refund for the pool closing that they screwed up they stopped calling. Go anywhere else for your pool service.

Customer service redeemed itself. I like knowing the status of a work order and how long I can…read moreexpect to wait for service. Thanks to Josh.

If you go with Dave, you are in GREAT hands…read more All around great guy, honest and fair. He did an amazing job with replacing our pool liner. Before Dave, I was working with another company and it was literally night and day. The other company would not show up on time, multiple no show no calls and were unresponsive but Dave was everything I could ask for and more. I am no pool expert, but Dave has years on him, he talked me through the process, was super transparent and communicative. He would call me before arriving to let me know he was on his way. He really looks out for the client and their pocket, giving us different options and making sure we were good and happy with everything. I highly recommend Dave's Diamond Pool Service.

Dave came when he said, he fixed what needed to be fix. The customer service was great!!!! Very…read morehelpful and the cost reasonable... Dave is a gem!!!!

My review isn't for any actual service. The reason is because after multiple attempts to get a hold…read moreof someone to schedule an appointment, I gave up. I contacted them multiple times via the contact page on their website and even called and left a voicemail but no one ever got back to me. My advice to the business if anyone reads this review... don't ignore potential customers. Even if you aren't taking on new customers, it's common courtesy to return a phone call or get back to someone who contacts you via your website. I am happy to update my review if anyone gets back to me.

We recently bought a home in Beverly that has a inground pool. We had no idea how to maintain it…read more We called Expert they had someone out in a day to look at it and replace our pool pump (same day service!). We were up in running and the tech spent extra time with my husband to explain how much earth to add, etc. Call them!

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

Didn't work for us as they said that they only BUILD pools. I asked for companies that service…read morepools.