MarineMax Westbrook was a fine place to store our Boston Whaler for a couple of seasons, but we had…read morean awful experience with their service. To summarize a long story, we had a chronic overheating issue with our Mercury Engine over the course of 3 full boating seasons that MarineMax was unable to fix. They consistently claimed it was the water pump and replaced it twice but never confirmed resolution of the issue (it wasn't). After lots of back and forth, and trying to manage it ourselves on the water, we were forced to have them pull the boat mid-season and they finally did a thorough check. They determined that their technician made an assembly error two years prior while fixing a warranty painting peeling issue that caused a misalignment in a critical water cooling manifold. In addition to all the time and money we originally paid for parts and labor trying to resolve the issue that they created, they refused to refund us the $2000 for pulling the boat mid-season and fixing the mistake they made. We were shocked not only by their poor workmanship, but also poor judgment and leadership. This was the worst bad faith business practice we have ever encountered.

I am new to boating. I bought my first boat from Marine Max Westbrook CT. I cannot praise more the…read moreteam there that made my first time boat experience a GREAT ONE. My salesmen Devinn McGale was so helpful. His goal the first time meeting me was not to sell a boat. It was to help me understand boating and my family needs first and then discuss a boat that fit my needs and one that I would enjoy. He really cared. The rest of the staff there Joseph, Captain Rush all were incredible and patient with me and my family as we had no idea about boating and boat ownership. Offered many options and no hard sell. THey offer free services like Women on the water, boating license class, knot tying, lessons on your boat for free and a few others that enhanced the experience. For being new to boat ownership they handles everything from A to Z AND REALLY MADE MY EXPERIENCE TO BOATING A GREAT ONE.

Well run business. Great people and great kayaks. The employees are very instructive, informed and…read morealways caring. They provided maps, suggested routes and things to be on the outlook. Beautiful area, beautiful bay. They had both single kayaks and tandem kayaks available. They also sell kayaks and all supplies. I will be back. Highly recommended.

My first kayak trip was eventful and enjoyable because of Indian River. I've rafted and canoed…read morerapids so kayaking was naturally the next in line. I had the ambitions plan to fish and have a nice lunch on the water. That plan went under water literally. Not even 100 ft from the launch I capsized. The staff were extremely helpful especially Sara who helped me pinpoint my mistake got me another kayak and I was off with no further issues. Started off rocky ended with an awesome day on water. When I return to Connecticut I will definitely make Indian River one of my stops.

Sometimes one employee is capable of doing their job well, but don't go above and beyond. MaryJo…read more(presumably does her job well) but went OVER AND ABOVE to help me out printing an important document for me. She illustrated what it means to be customer focused. She was very gracious and helpful. Cedar Island Marina obviously gives its employees the empowerment they need to service their customers. The facilities are clean and well maintained. MaryJo's attitude and excellent service just put the cherry on top. THANK YOU! I'm assuming her employer(s) know how good she is (who knows maybe she is the owner) but sometimes it needs to be pointed out.

We had an amazing 4th of July weekend at Cedar Island Marina. The facilities are top notch and the…read morestaff is friendly and welcoming. Enjoyed the band by the pool yesterday and had a great dinner at Aqua on site. Love that they are so dog friendly too. Our pup made lots of new friends. We can't wait to return.

our experience was extremely positive. we had new cockpit cushions made, a new custom dinghy cover,…read morecustom fender covers and one other small job. the quality and speed getting our work done was unbelievable. Debbie is a PRO and very pleasant to work with. we highly recommend this company

5 star business they helped me with three different jobs. Isenglass replacement , canvas repair and…read morea custom cover for our dinghy. Debbie is great , went out of her way to help. Quality work , timely and fair pricing.

To see the…read more sea The town of Clinton Connecticut has lots of great places to kayak and canoe but unfortunately it doesn't have many good places to launch a yak or other type of small boat. Most of the coast line is private and finding a place to park a car or truck is problematic. Some cool rivers and of course Long Island Sound is right there but you just can't get to it. Fortunately the town realized that the number of people yaking is growing every year and decided to do something about the problem by building a launching area for yaks, canoes and other small craft. It was completed this summer and It's located off of Main Street right on the Indian River. From the Indian River you can go north up the small river or south down into Long Island Sound. Either way is pretty cool but if you go north make sure you judge the tide right or you might end up carrying carry your yak in places. I usually save going up river until the winter or late fall when all the horrid flies are gone. Going south into the sound gives you miles of great yaking. You can go west to Hammonasset Beach, east to Duck Island or if you have the time and energy even cross the sound and go over to Long Island, New York. A long trip but fun in the proper weather conditions. The ramp itself is more of dock which makes launching a bit tricky for novices. I have seen many people go over trying to get in their yaks from the higher dock. Seems a simply ramp would have been a better choice for a small boat. Still, it's not really difficult with a little practice. One of the best things about the launch site is the location. It's right behind the town hall which means there is always plenty of parking and it's a safe place to leave your vehicle. So many parking areas for boating are prime targets for degenerates, perverts and thieves. The launch area has beautiful views of the Indian River and has a little gazebo for people to relax and enjoy the scenery even if they don't want to actually go on the river. A great idea to give people access to the wonderful water that Clinton has. Hopefully this site is just the first of many more.

My family has been members here for years and years…read more This marina is rather large being that is accommodates power boats and sail boats, all ranging in sizes. wandering around the docks you will see jet skis and massive yachts. There is an outdoor pool, pavilion, and large jungle gym for kids. The pavilion can be reserved for parties and social events. The facilities are clean as well. The restrooms/showers are accessed by codes, keeping them restricted to club members, as well as clean. There also is a restaurant in the marina. We have not been there as there are several amazing restaurants or the area, or we just use the grills. This is a good marina for families as it is clean, well maintained, has activities to participate in, and amenities for everyone.

I've been a PPM customer for over 15 years, both at the South and North Yards. I've also sailed the…read moreNew England coast up to Bar Harbor and down to NY Harbor. I've been a transient sailor at many marinas. I feel very fortunate to have PPM as my homeport. The staff, facilities and location are outstanding. Bob Connell and Gene Colvin have been my sailing gurus. I am pleased to pay for my dockage there, knowing that I'm getting superb service in return. Mitch Gilbert