They have the worst customer service by far of any Marina in Service. I did not feel like I was a priority and had been looked over several times. Here is an overview of my events at this Marina. I am a paying customer and this is my second year there.
At the end of March - 03/26, I dropped off my batteries, Bimini, and GPS to be installed in the boat. All of my paperwork and payment was already processed. When talking to John I confirmed that my Launch Week would be April 13th.
I called on April 22nd to check in with my boat, and John said it was being worked on and should be done within the next week or so.
I called on May 6th to check in on my boat, and John said they were getting to it. They took down my number and said he would give me a call.
I called on May 16th because it has been over a month with my boat. He noted that they were getting to it. They were still behind but would call me back.
I called on May 18th at 11:29am and spoke to John once again. I was pretty upset. He said he was checking on it and promised me a call back in 20 minutes. I did not receive a call back. By 1:09pm, I called the main office and spoke to you when Gail transferred me to you regarding my issue. My wife also called John and spoke to him. He claimed to have called me back and that it would be in the water in a couple days. John DID NOT call me back. You called me back later that evening at 3pm letting me know that it would be in the water by Wednesday and apologized.
On May 19th (Tuesday) I received a call at 10:56am that it was being worked on and should be in the water. They were able to still paint the bottom despite the rain.
On May 20th (Wednesday) at first I received a call from John stating that my boat would be in the water Thursday. He said they would not get to the GPS even though this service work order was put in over a month and half ago for a due date. Later that evening I spoke to you. I wanted to confirm that they would get to my raw water wash down. John said they would get to it as well earlier.
On May 21st (Thursday) John had called me and said that the "Raw Water wash down would not turn on". I found that ironic because he called me at 4:58pm saying this. I asked him when did they take a look at it, and he said "today". I went down to the Marina today around 2:30 and left and 4pm. I saw my boat in the water on the side. I went over to it, and noticed that it wasn't even attempted to be turned on. I put my hose and connected it, and it turned on fine....just wasn't pulling water from the outside. Seems like there was no attempt to check it, or anything. No one had even attempted to call me during the day. I was down at the Marina to see Gail to pick up keys and so forth so I hung out by the Marina and watched for a bit. John said that "they would get to it tomorrow"...being Friday. They never called today...
On May 22nd I received no call back. It is now 11pm on Friday. I only have 1/3 of the work order completed (NO GPS, NO RAW WATER), and no call back.
What is even worse about this is that on Facebook there is a mention that all launch and service dates are still slated to be on time despite the rough winter...
If I don't get things taken care of shortly or get a call back, I will be looking for another Marina...and possibly reporting this to the attorney general. I have been extremely patient during his entire process. read more