This place is amazing for helping with instrument rental for school band. Doug is so kind and…read moreknowledgeable. I had just cancelled an order with Brook Mays due to really poor customer service and I feel so grateful that Award Music was able to help me. I recommend this place to anyone and everyone.

Great little store for getting instruments repaired and getting equipment for my musical needs. If…read morethey don't have what you need they can order it quickly.

Nice guys, took my guitar in for a setup. Unfortunately, Never got to actually talk to the luthier…read moreor even got any info about my guitar or what he did. When I got it back, the intonation was still off and I'm not sure they really did anything. They also told me it would be available on Tuesday but they never called. When I called they were closed. I guess they closed early for the holidays. I left a voicemail and never got a call back. I ended up having to call them a few days later and was told it was ready. It would have been nice to get a call telling me what was done and when it was ready. TLDR: Might be a good shop but poor communication means I'll go elsewhere.

Coming in from Florence to visit my in-laws who live just down the road from this shop, I had to…read moreswing by and check them out on this trip as I have been meaning to for the last five years. Brett Morrison greeted me upon entering and gave me the tour of his cute little boutique guitar shop. I call it boutique because they have their own line of guitars and are so far removed from the heartless Guitar Center experience. They are a huge breath of fresh air in a soulless world of shopping mass produced guitars that are average at best. Their guitars are not for beginners looking for cheap $150 starter guitar kits. But if you have been playing for a few years and like me know that it's more than just a passing interest, they have some wonderful instruments. They have their own guitar line designed to their specs and after handling them I can tell you that the construction and finish on them are excellent! I found a few that really peaked my interest, and Brent spent a lot of time with me showing me different guitars and just shooting the breeze with me, without the hard sell which was much appreciated. Check this place out if you're n the neighborhood, you won't be disappointed.

I stepped in to Norris Family Music one day with my dad. I had brought my violin along - I had…read morejust bought it, and had absolutely no idea how to set it up or, you know, get sound out of it (which is usually something you want out of a musical instrument). There was a 20-something guy working behind the counter. He informed us that his uncle would fix my violin, but he was out to lunch. Apologizing profusely, he recommended we come back in an hour or so. No big deal! My dad and I headed out to lunch ourselves and came back. Uncle Man wasn't back yet, so we browsed the store. There's not a huge selection of musical instruments, but the guy and an older woman both made friendly conversation with us, talking about music and a bunch of other things. When the man (I'm assuming he's the musical whiz) returned, he apologized for taking so long and asked me what the problem was. I told him, "I have no idea what to do with this thing." He smiled, laughed, and set to work on it, replacing the strings (I had broken one of them when trying to tune it the day before), all the while humming to himself. When he finished, he showed me a few things on it, some basics on how to get sound out of it (yes, I bought a violin with no prior knowledge of the instrument - I'm an impulse shopper). He tuned it, but my dad and I theorize that he didn't need the electric tuner to do it, that he had perfect pitch and only used the tuner to reassure us. All in all, I absolutely adore this little family-run place, and it's now where I go to do all of my musical shopping!

Our daughter has spent nearly 4 yrs learning to sing and enjoy music with the nice folks at…read moreRockwall School of Music and we loved the experience We are moving away from the area now but want to thank all the nice people who helped us. One day in the future, our daughter will be singing in the kitchen, or possibly on Broadway! Either way, our time here has been priceless Thank you

Scheduled a violin lesson for my daughter. it went well gave my credit card information and I was…read moregoing to sign up. Scheduled another lesson for the following Saturday at 12 noon. Got a call in the middle of the week and said instructor was all booked up and was suggested to book with another instructor there at the school. so I scheduled with another instructor on Saturday 12 noon. Call ahead to make sure everything was scheduled correctly on Saturday morning and they told me they did not have her scheduled. The school did not try to reschedule and basically said they don't have any records of anybody calling me. I was just told I will get a call on Monday to discuss situation no call on Monday so beware they do not follow through on what they say nor try to make it right. with a lot of violin teachers out there you can find one who will operate with integrity.

I purchased a used Ovation Acoustic Guitar from Zoo music as well as guitar lessons. I enjoyed the…read morelessons as well as the Guitar. I highly recommend Zoo music for all of your music needs.

Cool place with a wide array of some sweet vintage gear. It's definitely a shit hole, but some of…read morethe best places are, right? Only annoying deal is, the majority of the guitars state; "ask Dave for the price" Fuck that. I dont want to ask Dave, just price it folks!

Went in to look at guitars, not planning to buy right away. Tried a couple of models and got some…read morebasic advice. Might come back when I'm ready.

Fantastic customer service and great people! Helped me find exactly what I needed and even helped…read morefix my guitar tuner on the house! I'm definitely coming back here for all my guitar needs from now on