I went into Joybird to get some information about a possible purchase. Richard showed me all the available sofas that matched what I was looking for and took the time to answer all my questions. There was no pressure at all to buy anything. He was pleasant and helpful and I have already recommended going to Joybird to one of my colleagues who had not considered it before. read more

I recently came in to purchase a sofa for my front room. The show room staff was incredibly accommodating and knowledgeable with respect to the product. I spoke with a kind young woman who was incredibly helpful and I was ready to purchase. However, when I tried to follow up with corporate I was met with poor communication that was not only inattentive but, frankly a bit terse and cold. Given the quality of the showroom staff and the pieces I was shown, I was incredibly disappointed with the subsequent experience with the corporate office. read more

After a couple of months searching online for just the right furniture, I came across Joybird. I was thrilled to see the various mid-century modern furniture pieces, all available in pet friendly fabrics. My search was over! I made it to the store a few days later (December 16, 2020) and was greeted by Elliott. He did a great job of helping me decide what I wanted. I ended up with a Hughes sofa in apple green and two Louie chairs in "Antonio Cedar" which is a fancy name for rust/dark orange. Due to COVID, the delivery time was expected to be 12-14 weeks. Much to my surprise, the furniture arrived on April 2, 2021. No one contacted me regarding the delivery until 15 minutes before they arrived. One of the Louie chairs arrived broken, so I refused delivery of it. The second Louie chair had several wrinkles in the fabric. The sofa was even worse. There were several areas where the fabric had not been stretched over the frame properly. Many of the seams were crooked. Worst was the large indentation in the fabric that ran across the back. It took multiple phone calls and emails to the corporate office to finally get a warranty claim opened. (When Joybird says it will take 2-3 days to get back to you, they're not kidding.) True to their word, both pieces were repaired at no cost to me. Unfortunately the issue with the seams on the sofa cannot be fixed without sending it back. Maybe I can hide the majority of them with pillows. On a positive note, the refund for the broken chair was processed quickly. Thanks Matthew! read more

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Joy bird has lovely pieces and fit my style so much, but what I most appreciated was the employee Anna, she was super informative and super excited to help out. I can tell she genuinely cared and enjoys decorating. More companies need people like her :) a true gem. read more

**BUYER BEWARE** I came to warn you guys about the purchasing process and the nightmare we've been going thru but it seems as if others have beat me to it. Here's a rough draft of timeline: 7/14 - Holt Sectional bought from the showroom - $4000 9/15 - A week after it should have been delivered and not being able to get a straight answer from anyone in customer service; we were finally notified that our fabric was discontinued(?!) and we could either pick a new fabric and wait another three months or receive a refund. 9/16 - After deciding on a totally new fabric, we were informed our couch WAS actually built but just delayed for the third time already. 10/1-10/20 -- Nobody can give us answers where our couch is. And believe me its a chore to even get an answer from them. HORRENDOUS CUSTOMER SERVICE. 10/21 - We finally track down a number for the shipper - They lost our couch. Of course they did. 10/23 - After multiple attempts to get an answer, guess what, they found our couch and it will be delivered over the weekend. Great. 10/30 - Couch is delivered two months after it was supposed to BUT they sent us the wrong loveseat that is a different height than the chaise. Furthermore, they only sent one attaching clip so the delivery guys couldn't piece the two pieces together. And after reading your horror stories in your reviews, this is even more troubling than it was before. Felt better to get that off my chest so do yourself a favor and avoid this place all together so you don't need a therapist. *Oh and that Matthew Dipetro character replying to these reviews quit so don't waste your time trying to contact him. Giving this place 1 Star because the couch is serving its purpose to be sat on. Not looking forward to the effort its going to take for them to fix this order. read more

I just received my Joybird sofa ordered through the Chicago showroom and couldn't be happier with my purchase! I purchased the Preston Reversible Sectional, which turned out great and is perfect for my space. I also love the flexibility it provides. I worked with Stets in the showroom, who was very helpful and followed up while I was waiting for the sofa to ship to see if I had any questions. The lead time was only 4 weeks which was significantly less than all other stores I considered and my sofa even arrived earlier than expected. The delivery was easy to schedule and the whole process went smoothly. Will definitely be back to purchase more items from the Chicago showroom in the future! read more

matthew di pietro made my life...... i had a great experience right from the start. he welcomed me, space was safe and clean, got me water, took the time to tape my room dimensions and how different couches would fit in there. he exceeded all my expectations and really made a big purchase digestible and comfortable! highly recommend shopping at this location and seek out matthew or any member of the great team there! this is my first review after many years of being on yelp and was strongly inclined to on the account of professionalism and fun i had during our long covid rung environment. thank you!! read more

Melissa R. was wonderful to work with! She let me just take my time walking around, sitting in every couch and chair. She was open to my concerns about the comfort level of a lower back couch since it is different than what I'm used to.... I also felt like I was welcome to just browse.... since I live far from the store, but had been lusting after a few pieces online, I was really just using this as an opportunity to "try out" some of the furniture. I felt no pressure to buy anything right on the spot, but she sweetly offered me swatches of fabric and leather for the pieces that I really liked. Ultimately the Eliot couch I went with is perfectly firm and formal enough for a semi-formal living room, which was important to me -- it was so comfortable when I sat on it in the store! We are combining it with the Eliot chair and ottoman. I feel confident in my purchases because although it feels like an online company, since I was able to try it out in the store with Melissa, I am far less nervous ordering it. So thankful for her customer service! read more

Matt D. was helpful in selecting style and fabric. Overall very easy and comfortable experience. Delivery for sectional couch came right on the timeline quoted to me. Couch is super cushy and comfy. Worth spending the extra dollars on premium product! read more

Drive through the worst intersection in town to park in the worst parking garage. Check out some really disappointing furniture. This is your Joylessbird experience. read more

This is one of the worst companies I have experienced buying from online. My furniture was discontinued and or 3 month late and when it arrived came damaged ....on every occasion I had to reach out to the company to figure out what was going on. I am on hold right now and have tried to call serval time with no response !!!! There stuff is cool I guess ....made my order in June and have yet to receive anything that is useable. DONT ORDER FROM THEM ONLINE . I never write reviews but had to in this case. I am furious . read more

My buying experience buying from Joybird has been excellent so far! There isn't a showroom in my state and I was skeptical about buying a living room couch online. We haven't received the couch yet so I can't speak to quality, delivery, etc. but the customer service I received from Melissa R. at the Chicago store was exceptional. I set up a virtual appointment with her and we were able to collaborate on color choices, size, style, etc. for my living room. With video conferencing, she walked through the showroom to show me various items and she looked at my living room as well so she could help me choose what would look great. In fact, we did video conference more than once and she sent me multiple photos of swatches throughout the process so I could make an informed decision (and I'm NOT a quick or decisive person). Her patience and help was key to this purchase and I can't wait for my new couch, ottoman, and pillows to arrive! read more

Enjoyed my afternoon browsing furniture in the coolest looking store I've been in for a long time. It was so hot outside and I was welcomed with a cold drink upon entering. Matthew was exceptionally helpful. Will definitely be back. read more

Matthew helped me switch the fabric choice I made online for the sofa I purchased. Note: the fabric colors on the website appear quite different in person. If you have the ability to go to a showroom or be sent fabric swatches, I strongly suggest it! With this change came an extended delivery window, which I wasn't initially comfortable with since I was about to move across the country and with no furniture, so Matthew laid out multiple options, including canceling the order. Ultimately, I decided to keep the order open and Matthew kept me updated on the status of fabrication, shipping, and delivery at least once a week until the (literal) hour that the sofa was delivered. Not only that, he was able to bump up the delivery date by quite a bit, which was truly wonderful and much appreciated. Overall, I'm extremely happy with the sofa itself and the service Matthew provided. I strongly recommend Joybird and this showroom specifically. read more