Serhii was prompt , polite and knowledgeable. He took his time and carefully ran a deep diagnosis…read moreof my 2018 Samsung fridge which was making loud noises and was not cooling properly. The fee was reasonable and he had to order 2 new parts which he will install in a few days. I had it serviced 2x by A DIFFERENT COMPANY, paid over $500 and they had fixed it only temporarily, so I called the Appliance Team. Excellent diagnosis and work. Thank you so much.

Highly recommend. Came out quickly, had everything needed, and had the fridge repaired within 30…read moreminutes.

I was happy to get someone to come up within a day. It was easy to make an appointment online and…read morehe was right on time. The problem with my fridge magically went away right before the technician arrived but he checked everything and thinks it may be an issue that may occur again. So will wait and see.

My dryer was making a horrible sound so I called their phone number this morning. They had Alex S…read moreout in 3 hours and it took him about 40 minutes to fix my dryer. It cost me $285 which is expensive in my opinion but I can't complain because I did not want to deal with the noise. Overall I would use them again as they were professional.

They were prompt, knowledgeable and fit our dryer fixed within an hour. Wandered our call on a…read moreSaturday and were at my house at 9am on Monday morning.

I never used this company. I don't know why I have been asked to review them? The request for a…read morereview is puzzling, to say the least.

Came out and gave a quote. Pretty expensive so we're gonna hold off and see if we can get it done…read morecheaper somewhere else. The technician was kind of rude and couldn't speak any English. Meh.. not sure if I would recommend this company.

I called this company to look at a refrigerator leak at my rental property. I told them explicitly:…read moreonce you understand the problem, call me before you do anything. They never called. Instead, the tech went to Home Depot on his own, bought a cap, put it on the end of a tube as a temporary "fix," and charged me $200 for it. I was never consulted or given N estimate. When I pushed back, they claimed it was "urgent," but it wasn't -- it was a slow trickle leak that had been going on for days and was being managed just fine in the meantime. I refused to pay for a fix and came back out and removed the cap. My tenant then did the exact same fix himself for a couple bucks in a couple of minutes. Then they quoted me $450 to actually fix the problem. I bought the part myself, and my tenant -- with zero appliance repair experience -- looked up a how-to video and installed it in under 20 minutes. On top of all that, I was charged $85 for a "diagnostic" before they gave me the diagnostic. I had to ask for them to tell me the part that was bad.

We have used Choice One several times for rental properties. Sam is always punctual, quick and…read moreefficient. He knows what he is doing and we have found them to be priced very competitively. I love that when I call to schedule service that a real person answers the phone. I also love getting a call when he is on his way. Excellent service and they have been very courteous and use cautious care during Covid. 10++++

Called and set up an appt they answered promptly. Said they would come by between 1-3pm today. No…read moreshow. Called them twice at 3pm no answer. Would not recommend.

John is professional, reliable, and honest. He has helped us with two elderly appliances that were…read morebeyond repair - he came out, tested them, and gave us his honest recommendation: replace them. John is highly recommended for very good reasons!

Great small business, guy is organized and quite knowledgeable, and takes time to explain…read moreeverything to you. Highly recommended !

Our top load machine washer broke down over the weekend. I called this company and spoke with Doug…read moreon Monday. He indicated he could come over the next day (today), but couldn't give me a quote on how much it would cost. We agreed that he would show up between 11:30-1:30. I then remembered that our doorbell doesn't work, so asked him to text me about 10 minutes before he showed up, so that we could open the garage door and put our dogs up. He agreed to this. This morning, he texted me around 10:20 that we were next. He showed up shortly thereafter. We spoke on the phone, he said "I'm here." I told him I would be down shortly. Nonetheless, in a couple of minutes, he was knocking on our door. We were still trying to get dressed. My husband meets him at the garage and he jokes around that he happens to know exactly what is wrong and happens to have the part with him. (How amazing, given that I had told him the day before exactly what the problem was and the make and model of the washer.) He gives my husband a price of $170 and he was only here for about 10 minutes. That was completely overpriced for a part for a 10 year old wash machine part. We could have bought a refurbished machine with a 90 day warranty for that price. ********************* FOLLOW UP The owner of this company, Doug, contacted me this morning. He was very caring and professional regarding my review. He indicated that there is always a $65/trip fee that he was sure he had disclosed to me. (I'm positive he hadn't, as I would have nixed that and called a couple of used appliance store first to see what they have in their inventory .). We agreed that I had done a good job of describing the issue, but he indicated that he carries roughly 170 parts on his vehicles, so it was no fluke that he had my part. He indicated that he was here for an hour. We thought it was quite a bit less time, but we settled on 30-45 minutes. I told Doug that I was aware of the exact same machine at a local used appliance store for $150, so we split the difference and he gave me what I believe we found to be a reasonable cost adjustment. Doug is a small, independent business, which, as a member of the community, we want to support. He was very genuine this morning. He went over labor costs, we discussed my concerns that the trip fee was not disclosed. I BELIEVE THE MANDATORY $65TRIP FEE, WHETHER YOU USE HIS SERVICE OR NOT, WAS THE BIGGEST ISSUE. He was my first call, and if that would have been disclosed, I would have continued looking, especially for a refurbished unit. Having said that, I feel as though our issue was successfully resolved and we would use this company again after first checking around so that we knew if the price being quoted was reasonable.

My dryer was making some loud screeching noises, and when I called him he was very professional and…read moreprompt about getting me scheduled. The work took around an hour - needed new bearing wheels and belt, and showed me that the noise was likely coming from a metal object that had gotten stuck in there somehow (dryer is about 10+ years old). Very courteous during the visit, and even showed me what he was doing along the way, pointing out things I could do on my own to help keep things going in the future. Will gladly call Doug again later anytime I need appliance repairs.

They provided very fast service, arriving at my house three hours after I called. They didn't have…read morethe part that needed to be replaced, but they fixed it the next day. I can't say if their prices are high or low, since it took a little over an hour and I don't have any comparisons. However, I was very happy with the service and the technician, who offered helpful advice about dishwasher tablets. Thank you very much.

Zero stars. I chose Wilson & Myers because they marketed themselves as an established, locally…read moreowned, family-operated business with experienced founders. When problems arose, manager Mark Afone told me the advertised founders, Rich Wilson and Leo Myers, weren't involved in the operation. Despite repeated requests, I never spoke with ownership. That experience did not match the personal accountability their marketing led me to expect. I hired them to fix a minor door-sealing issue on our Thermador built-in refrigerator. Their technician left us with damaged leveling mechanisms and an unsecured refrigerator in the middle of our kitchen that could tip forward when the door was opened. I was present and watched the technician damage the adjustment mechanisms with a power drill. He said he would get parts and return the following morning. He never returned. After repeated calls and failed callbacks, I hired another company to secure and reinstall the refrigerator. That emergency service cost over $1000+. The second provider corrected the original door issue with a minor adjustment at no additional charge. Wilson & Myers sent another technician to inspect. Their manager subsequently confirmed the damaged leveling rod couplings in writing and offered to replace them. I accepted. They scheduled a corrective visit --another no-show. When I requested reimbursement and parts so another provider could finish the work, they directed me to their insurance carrier. After the carrier denied coverage, Wilson & Myers told me there were "no additional steps" they could take and considered the matter closed. The damaged couplings remain unrepaired. A minor service call became an unsafe situation, a $1000 emergency expense, and a month of chasing a company that ultimately walked away from resolving the damage. In my experience, their promises of professional service and accountability did not match what they delivered. I would not hire them again or recommend them. Fraudsters.

Alan was able to come over on short notice and diagnose a problem with our gas stove that was not…read morethat easy to figure out. He quoted us for parts & labor for the full repair and offered to credit part of the service call/igniter cleaning if we decide to go that route. I would recommend calling Alan before you decide to replace any non-working appliances.

Alan was very quick to communicate with and was prompt with responses, he was even able to come…read moreover before my scheduled appointment as a spot opened up. He came over and fixed my dryer very quickly and efficiently, and his price was very fair compared to other places I got a quote from. Highly recommend using Alan!

I filed a Better Business Bureau complaint against this business but they do not respond to BBB…read more Also filed report with state Attorney General and Jefferson County Sheriff regarding this business run by Ivan Molokoedov.

We had a good experience with Refrigeration Experts. Our oven stopped working, and Ivan was the…read moretechnician who came out to help. He quickly diagnosed the issue, got it up and running again, and even provided the part number we needed to replace the knobs that we needed. Helpful, professional, and knowledgeable!