I've been a patient of Dr. Miller's since he worked at LensCrafters, he's an excellent optometrist,…read moreand I have nothing but the highest regard for him. My issue is with the optician who assisted me with my glasses. After I picked out my new frames, I mentioned that my old ones kept falling down my nose, and she offered to adjust them. When she handed them back, I was having trouble seeing out of them, but I thought the lenses were smudged, and since it was getting late, and my mother was driving, I figured I'd clean them when I got home. When I arrived at my house, I got a lens wipe and attempted to clean them, but I still couldn't see, so I held my glasses up to the light and I saw that the tops of the lenses looked like they'd been fractured, and there were wavy lines on the center section of the lenses. I also noticed some small gouges on the top left side of the frame. The office was already closed, so I couldn't go back that day, or leave a message, so I thought I would go the next morning.
I survived a massive brain tumor, and one of the side effects is that I'm very prone to migraines. The visual disturbance caused by my damaged lenses caused a severe migraine the next morning, so my mother offered to take my glasses in for me. When she took them in, the optician denied that she'd done anything wrong. My mother asked her if she could explain why I could see perfectly well through the lenses before she adjusted my glasses, and couldn't after she did. She insisted that she hadn't done anything wrong. When my mother asked her if one of the same-day labs could make my lenses for me, she said that she didn't think so because of my prescription. She didn't offer the slightest bit of assistance, and when my mother told her about my migraines, and that I couldn't write, which is what I do, I couldn't read, and I wouldn't be able to drive, her response was, "I don't know what to tell you." My mother asked her to call and rush the order, which she did not do, since I picked up the glasses seven business days later. My mother left Miller Eye Care and went to one of the same-day optical stores. The associate there took one look at my glasses and said, "She didn't pop the lenses out before she adjusted the frames, and the heat caused the coating on the glasses to ripple," and when my mother asked her if they could make lenses for my old frames, she said, "They'll be ready by two." If my mother had listened to that optician at Miller Eye care, I'd have spent nine days in bed, in the dark trying to avoid debilitating migraines while waiting for my new glasses to arrive.
What's worse, when I went in to pick up my new glasses and they didn't fit correctly, she said she would adjust them, but I told her I would take them elsewhere to have them adjusted because she damaged my lenses, and she said in a sing-song voice, "I did not!" I said, "You exposed the lenses to heat and it rippled the coating!" and she sang "If you say so!" As much as I trust Dr. Miller, his optician refuses to take responsibility for her actions, so I won't be back, and when I told her so, she sang "Okay!" and wished me a Merry Christmas when as I walked out the door. If the optician had admitted that she made a mistake, if she had tried at all to help, I wouldn't have been as angry, even though it cost me to have new lenses made for my old frames, but because of her ineptitude and rudeness, Dr. Miller lost TWO of his long-time patients, because my mother will not be returning, either. All actions have consequences, and I sincerely hope she learns that lesson before she causes any more damage to Dr. Miller's practice.
