My experience at Marshall Medical North on June 19th was extremely alarming and put my health at…read moreserious risk. I was evaluated during my first visit that late morning/early afternoon and was told to return immediately if my condition worsened. Later that same day, my symptoms became significantly worse, so I returned as instructed. During this second visit, the physician on duty did not come into the room, did not examine me, did not reassess my symptoms, and did not repeat labs despite clear deterioration. The medical record from that second visit states that an exam was performed and that I was "in no distress." This is not accurate. I was sitting on the side of the bed actively vomiting, in severe pain, and visibly unwell. My blood pressure at discharge was 90/43. After being discharged in that condition, I traveled to a hospital in Birmingham, where I was immediately admitted with acute kidney injury and infection. I remained hospitalized from June 19th to June 23rd and required urgent surgery on June 22nd to remove the obstructing stone once the infection and kidney injury were stabilized. I have filed formal grievances with both the hospital and my insurance provider regarding the care I received during the second visit. Based on what happened to me, I cannot recommend this ER and would not feel safe returning. However, I do want to acknowledge that the initial doctor I saw, Dr. John Alves, was outstanding. He acted quickly, ordered the appropriate tests, and made sure I received pain relief. I truly appreciate his care and professionalism. I only wish he had still been on duty when I returned in worsening condition.

This emergency room is as slow as slow can be. Every single time I have had to come here it's…read morenothing but excuses as to why they can't get you in a room. I've been in the waiting room for more than 2 hours with a possible blood clot in my leg with the pain steadily increasing and the dizziness increasing in waves along with being cold and hot randomly. Now they don't have any beds. I literally could've been driven to the Birmingham VA hospital and had this figured out by now but came here under recommendation of its possible severity. If I could rate zero stars I would. After finally getting to the back, the staff was very polite. They asked about my experience in the front and apologized for the treatment. They were fast and efficient.

Yesterday I was scheduled for my second Hepatitis B shot at my doctor's office. I went in and was…read moregiven a meningitis shot. I was told it was meningitis after I exited the office and was in the lobby headed outside when my phone rang. The lady in the call told me I was given a meningitis shot and to go to my pharmacy for the second Hepatitis B shot. Let's say I wasn't happy. I went to Walgreens and explained to the pharmacist my predicament. She asked me to find out what brand of hepatitis B vaccine I was given last month. I logged into my patient portal and the brand name of the shot used wasn't listed. After discussion the pharmacist agreed to give me my second shot. I even volunteered to pay cash. When the info was input into the computer system, the shot was denied because Walgreens is a retail establishment. I couldn't get the shot at my doctor's office nor at a drug store. I asked the pharmacist for help and she said that the HH Urgent Care can give me the Hep B shot. Off I go to Huntsville Hospital Urgent Care to explain to several employees why I was there. After checking in and telling my story to anyone willing to listen, I sat and waited while the ladies at HH Urgent Care dotted the i's and crossed the t's. I was called back and was given my second Hep B shot. Hallelujah HH Urgent Care saved the day. I made my appointment for my third and final shot. Thank you HH Urgent Care for handling what seemed the impossible.

On Monday morning, I called my primary care physician to try to get an appointment but she was…read morebooked until the next week but was told to go the urgent care. I "saved a spot" online, arrived 15 minutes early as instructed, but waited over 2 1/2 hours to be seen. At least 2 walk-in patients were seen before me, which I don't think is right. My vitals were taken by the nurse, then I was placed in a very cold room, where I waited another 30 minutes. When the nurse practitioner came in, she asked me some questions about why I was there (uncontrolled coughing), prescribed 2 medications (an inhaler and a steroid), and sent me on my way. She did not listen to my chest, look at my throat, or even come near me. Not the quality of care I'd expect from a HH facility.

I was visiting from out of town & felt super sick on New Year's Eve. This clinic saw me quickly &…read moreaccurately diagnosed me with strep. Had me out the door in under an hour. All the staff were courteous & friendly, even on a holiday- which is particularly impressive. Very thankful for their quick, kind expertise.

I have a complicated medical history and current issues and I receive most of my care at Vanderbilt…read moreUniversity in Nashville. I moved to Albertville a few months ago and was understandably nervous about finding a local family practitioner and discovering this was an urgent care I never expected to return but I could not be more delighted with Doctors Medcare! I've been twice now and saw Dr Bayer who was thorough, knowledgeable and CARING! We spent quite a while discussing treatment options for different issues. He ordered a bone scan and within days had me on medication to regrow bones. Today I went on a Sunday, was seen by Audrey a NP who was every bit as professional and caring! I haven't had a decent family practice supporting me for years and finding Doctors Medcare is a dream come true.

Dr. Mowery is fantastic! He is very attentive to me at every visit and seems genuinely concerned…read morewith making sure he has a proper diagnosis before making any discussion. The nursing staff is amazing too. At my last visit, Sheila was very professional, courteous, and thorough with my consultation. The office was very crowded that day and she checked on me during my wait as well as kept me updated throughout my visit. She is a great nurse! I always have a great experience here and will continue to come in the future.

Ah, American Family Care, where great medical care from the Dr's and Nurses and local staff meets…read morebilling department chaos in a symphony of incompetence. If you're looking for a clinic that can treat you but excels in ignoring your secondary insurance requirements and botching even the simplest instructions directly given to them by the insurer, look no further. This is the place for you! It's honestly impressive how determined they are to not follow directions. I watched in awe as my secondary insurer, a living, breathing human being, literally spoke to them on the phone and explained exactly what was needed. Like, step-by-step, as if talking to a toddler with a billing system. Did that help? Of course not! Why let clear communication ruin a good disaster? Instead, American Family Care billing department decided to go rogue. They billed incorrectly (again), sent the wrong billing codes (bravo), and then didn't even provide the additional information requested by the secondary insurer. And don't worry, if you're hoping for updates or resolution, just sit back and wait forever. Their follow-up skills are so advanced, they've transcended the concept of time entirely. Emails? Vanished. Callbacks? Hilarious. Accountability? nah...But wait, it gets better. Ever try to email them? Or send a letter? You might as well attach your message to a balloon and hope it floats into the right office. Responses are rarer than a solar eclipse. Apparently, their inbox is a black hole where accountability goes to die. And their physical mail? Probably stacked under someone's lunch leftovers. If you enjoy endless phone calls, re-explaining the same thing fifteen times, and playing detective just to get your bills corrected for care you already paid for with the primary insurance congratulations! You've found your happy place. In short: great place if you want to feel like you're participating in a billing scavenger hunt with no prize at the end. But you will get treated. Avoid unless you're trying to test your patience and sanity or writing a thesis on bureaucratic failure. Primary insurer, no problem...Secondary-DISASTER-no clue what they're doing but it's not the right thing. All the work they put in for $35 far exceeds the return they would get. Amazing.

I love this place. If you are sick or you injured this is the place to go. From the receptionist to…read morethe doctor Every one was so kind and through. Nurse Treva gave me a shot and it didn't hurt at all. I highly recommend coming to this place.

I have been sick for 3 days. The worst cough, chills, headache you know good times. I went there…read moretoday and I was told by the girl at the front desk I had a balance. Say what? I was confused because I had been there many times well, her supervisor came over and told me I owed over 300 since 2019. 2019!? I explained I didn't know and I had seen the dr before. Well, they didn't follow procedure then. That's what she said. Of course I could pay 100 plus the co pay and see the doctor. Now, I am in the er waiting on a covid test. I am really sick.

From the moment I stepped into the office, I was greeted with such kindness and professionalism…read more The entire office staff was great, the building itself was very clean, and I left feeling so much better than when I came in. The doctor was amazing: listening to my concerns and she was very knowledgeable and helpful.

This place is awful. Being new to Alabama and not familiar with the culture and living almost an…read morehour away at the time my son was sick and it was taking over an hour for them to make a phone call to the pharmacy for medicine it was late at night and he needed to get home. I called and they wouldn't put it thru. Later I got a bill after a year of being seen and it wasn't even correct! They had overcharged me and I went in and spent over an hour teaching the woman basic math to correct the mistake. Then I saw a copy of the bill and they had written horrible things about me on the bill!!! I was horrified you'd think they would have more compassion for a single Christian woman not from the area trying to help her son and not throw her money away do to not having efficient people. Don't be an outsider from out of town as you will not be welcomed. They will judge you. Then they claim to be Christian with their holier than though music. Maybe some of them are but some of them aren't.

One of the most efficient Urgent Cares I've ever been to. There's a parking deck behind the…read morebuilding (entrance on 1st Ave S). By the time I left, a taco truck was parked right outside. The staff was, for the most part, super friendly. The online appointment booking link didn't work for me, though. Luckily I hit them on their slow day, Monday. I had a quick x-ray on my pinkie and got out of there really quick. :) Will be more careful playing basketball with my friends in the future.

I went with a kidney stone, nervous, in hopes of avoiding the ER. Despite it being insanely busy,…read morethe staff was so kind. They were attentive, helped calm me down when I was nervous, chatted with me; and gave me incredible care. Thorough and competent with their diagnosing and instruction. Very grateful to them for their compassionate care.

Went in today (Sunday lunchtime) for treatment for a migraine. In the door and out in @ 45 minutes…read morewith great care from check-in throughout. Thank you!

We have always received excellent service. However we update all our information each time we go,…read morebut they still can't seem to send you anything if you owe a balance after the insurance finishes their process. You will not find out until they have turned it over to credit and collection. Can we say someone in the billing office is slacking on their job?! AGAIN DOCTORS, NURSES, TRIAGE & FRONT DESK ARE AWESOME!!!!!

I came in over the Christmas holidays having picked up the crud from somewhere and needing to get…read morechecked out, and my normal doctor was not open. I kept calling as soon as they opened, but no one would answer the phone. It took about 15 minutes before someone finally would. It turns out that they do not make appointments - they only take walkins. That would have been nice to know so I could have been waiting at their door when they opened! Maybe next time, leave a note on the messaging service, please! The staff themselves were nice and despite the almost 2 hour wait, I felt like they weren't in a huge rush and took the time with each person and made sure to answer any questions and diagnose what was going on and genuinely seemed to care about their clientele. I'd come back again.

Great staff, convenient location, good hours. They do x-rays and weight loss. They are open on…read moreSundays.

This place is a complete shitshow. I had trouble with the kiosk and nobody would come help. Wound…read moreup sitting in the waiting room for 4 hours with the flu because I wasn't checked in properly due to their stupid system.

Not a veteran friendly business. I was refused service because I do not have a VA ID. So I called…read morethe VA and the helpful VA personnel had me hand the receptionist the phone. She kindly informed the young lady at the desk that if she called the verification phone number she provided and cross referenced my state issued photo ID with the verification apparatus than that should be sufficient. Instead of doing so the young lady sat and blinked at me instead of calling a supervisor to help. It all worked out as I went to the ER here in Oneonta. In and out. I understand it is a policy issue and not the young lady at the front desks fault, but the policy needs to be revamped. Immediately!