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    Joshua Norton

    5.0 (1 review)

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    11 years ago

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    Keys Animal Care Center - Street Sign for Keys Animal Care Center

    Keys Animal Care Center

    (19 reviews)

    These guys are professional, compassionate, and talented! Have always taken great care of my pets…read more The best in the lower keys!

    Zero clue how this place has such good reviews. Yesterday 4/22 we had a new patient appointment…read morefor our French bulldog. We came prepared - but your staff did not. Even though you had our extensive previous vet records - zero attention was paid to them. As such, your staff was un-prepared and un-aware he previously had a severe allergic reaction to the DAP+Lyme+Lepto vaccine and had to be rushed back to the vet within an hour. You were also unaware that for all our appointments after, our original vet insisted he be pre-treated for all vaccines to be on the safer side. I repeatedly asked the vet tech about this and she repeatedly brushed aside my concern. She kept insisting on a laundry list of vaccines. OK - we'll he'll be fine with rabies and this instead. Are you sure? What does it say in his records? Did you review them prior to our arrival? No - she did not. How it's not a requirement the provided health records were not reviewed prior to arrival - is beyond my comprehension. When I asked her about my Frenchie's previous records - she had no idea. I watched as she scrolled, and scrolled and then scrolled more through his records. At that point all trust was immediately gone. It was bad enough the facility can only be described as grungy. Nothing about this place looked sanitary. It was outfitted in what appeared to be mis-matched left over dorm room furniture from the 80s. Upon entering a room - you're confronted with an actual shower curtain (?!?) covering some unknown room or closet instead of an actual door. We're accustomed to a more professional and buttoned up environment that invoked trust and knowledge. This combined with zero attention to detail to my pup's previous records and allergic reaction was enough. I attempted to quietly leave merely saying "Not a good fit" when I was glared at on leaving. This situation was made worse when I was then chased outside by an alleged "manager". Following someone to their car is alarming. It's confrontational. It's beyond unprofessional. It's creepy. It only made a bad situation worse because zero apology was offered. Instead the "manager" justified bad behavior when she wasn't in the room with us nor had the time to review with the tech what actually transpired. My credit card was charged $35 on April 17 as a deposit for a visit - that never transpired because your staff failed us and lost our trust. I emailed April 22 to get a refund. No one called, no one replied to an email - - instead we got a passive aggressive email with the $35 receipt from April 17. This place is beyond unprofessional.

    Wildside Unlimited - Supporting animalpad.org with adoptions for puppies looking for a forever home.  Could they be any cuter?

    Wildside Unlimited

    (46 reviews)

    Laney trained me and my dog in private sessions. Her approach to training fostered a relationship…read morebetween my dog and me that will allow me to continue to train my dog (and me!) on my own. I felt some guilt for being a bad owner, having had my dog for years and having never sought the help of a trainer. As the sessions went on, I got over my guilt and realized that my dog has more energy and is more engaged now that he has been trained-- rather than having a dog that dreads being asked to "do things" like sit and stay--I find that he loves the challenge and engagement--and is hungry for more! And so I would say it is never too late! And if you want to build a relationship with your pet, there is no better person to help you do that than Laney!

    So I was just wondering around Little Italy and found this pretty cool pet store. They have…read morecollars, leashes and very soft beds so soft I wouldn't mind having one for myself. This is a new pet store but I'm sure they'll be here for a long time. There is definitely a boutique feel here but I love that feeling of an upscale pet store. It's not a huge space and parking is a little tight but there's parking on the street. The employee that helped me I forgot his name but he was very helpful and very knowledgeable about the products he sold. They have a little bit of everything from dog food, cat food, bedding and even spa treatments. I'm not in the area a lot but when I am and want to do some dog shopping I will definitely come here.

    Joshua Norton - groomer - Updated May 2026

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