Service was prompt and competent. Nice to have a technician that knows what he is doing…read more Everything is working great now!!! Would definitely recommend

I will definitely call Sub-Zero again for our AC needs. Henry came out promptly and was able to…read moreservice both our air handler and outdoor unit. Coils were cleaned, pressure was checked, lines cleaned out. And the service was all done at a reasonable price. Thanks Henry and Sub-Zero!

Great! Quick response,, knowledgable factory trained tech, serviced my Dometic units & resolved my…read moreissue. Highly recommend.

I needed an A/C work job to top up some marine a/c unit. I called in January 2023 and had to call…read moreanother company as he never showed up. Said he would but never did.

Very Honest people that have emergency hours!…read more I just finished a major remodel of our seasonal residence including new plumbing, electrical and A/C in Key West. The A/C just quit working on a Saturday. I called several companies including the company that installed the new unit to discover none of them offered emergency service on the weekend. I just stumbled on to American Cooling Service and after leaving them a message with their LIVE answering service, Eric (the Tech) called me back within 10 minutes. Eric arrived within 20 minutes and had the problem fixed shortly thereafter. The problem was the A/C drain line clogged which apparently a common problem in Key West. Eric explained in detail how to prevent the line from clogging in the future. I need to add that the General Contractor nor the A/C company that installed the new A/C unit gave me no guidance on how to maintain the drain line. On with the story, Eric present me with a large bill and I thought that was the price that needed to be paid for great service on a weekend. To my amazement, I got a call first thing on Monday morning from the owner of American Cooling Service apologizing that they over changed me for the service and he would be refunding $200. How great is that! It's tough to find an A/C contractor that gives great service and are honest in Key West. I have found my A/C contactor and will call them in the future for service. I will also recommend American Cooling Service to anyone.

Great service. Answered phone right away, very knowledgeable answered all my questions.read more

Had an issue with our original cleaning, one unit was not cleaned well and requested them to come…read moreback. Only did this due to a strong odor of mold after the cleaning. Took off the faceplate to find it was not cleaned or anything. They agreed and gave my wife a 9 am time slot. She took off work and they continued to push the time right until 4pm/ closing with no return calls. This review will change if we receive a call back or they show up within the time slot or window in the future. They never called back but showed up late. They were friendly and fixed the issue. No complaints and happy with overall service. Will use again in the future.

An air conditioning system is a big investment and you want an installer you can trust. Pablo and…read morehis crew did an excellent job for me. A mitsubishi system with 4 heads. They were quick and efficient and their install inside was beyond my expectations. We did have a small hiccup which they took care of immediately. In KW any repair people are difficult to get. Pablo responded to texts and calls and was here when he said. We trusted his advice while making our decision what to install. If he is available for you job, you could not find better. We had contacted him a 2 years ago about an install on a system that was being given to us. He advised against it as it was too big for our house and would have had problems. You can always find someone cheaper but Pablo is the real deal.

Unbelievable how great! A miracle given the demand for this life altering service. Fast efficient…read moreand tidy - not to mention affordable.

From the owner: At Total Temperature Control, we are passionate about providing our customers with world-class air…read moreconditioning and heating repairs, AC sales and Air Conditioner installation. We feel confident that we will have the best solution for all your heating and cooling needs. Your call is very important to us so. We repair and service all brands of air conditioning equipment and are proud to service the Keys and the surrounding areas. This includes Key West to Big Pine Key.

best service in Key West honest…read moreprofessional they do residential commercial restaurants pool heaters David is amazing they have some very long-term staff, that are just awesome The office staff is friendly and efficient your best choice in wey west

I have used Island Refrigeration twice. Techs were courteous, efficient, and informative. 1st time…read morein an emergency - he was there within an hour of my call. Diagnosed the problem and fixed it in under an hour. I appreciated he warned me up front a weekend call was time and a half. I found their price fine. 2nd visit the thing had started dripping water (a lot on a Friday night of course! hate that thing), but this was not an emergency visit. Rob spent time in the attic and ceiling filter access area diagnosing the problem. He explained the problem showed me how to fix it with monthly maintenance and also explained how it could be fixed for the long term avoiding regular visits into my attic with bleach. RME

I had a great experience with 5 Star Air. The technician showed up on time, was professional, and…read moregot the job done quickly. My drain was clogged and backed up. Everything was explained clearly, pricing was fair, and the work was solid. It's refreshing to deal with a company that does exactly what they say they will. I'll definitely use them again.

I live in the Golf course section of Key West, and again, 5 Star Air came to the rescue for my home…read moreAC in a matter of an hour. The AC simply was not getting cold. When the tech Nick arrived he did a thorough inspection of the entire unit, diagnosed the problem, and fixed it within an hour, all for far less money than I thought it would cost. it's nearly impossible to find a critical, dependable service like this in the Keys, but 5 Star again over-delivered, right away. I am a homeowner who knows zero about the guts of a home, which is why I keep this company on my speed dial. Another great service with 5 Star Air!! Buddy. - Key West, Fla