What an awesome oasis in the Spokane Valley and the owner Jason is one cool cat!…read moreI just stopped by on a visit to Spokane and was only looking to grab a used record or two. I ended up getting a bass amp for my daughter. So much cool music stuff (instruments, sweet retro receivers and turntables, refurbed and new speakers, albums, amps.... ) packed into a clean well organized shop. I love this place! I'll be back4 sure

What a great hidden gem for vintage Hi Fi fans! Jason is so knowledgeable and informative…read more Absolutely no pressure and great items to examine!

went in for bow rosin. owner was helpful to me but more interestingly was extremely helpful to the…read moreteenager with a broken saxophone before me. he went out of his way to try and make an easy fix. when it was apparent there were more issues due to neglect he worked with the kids schedule to get the job completed before his recital. while i was only there for rosin i got to see a great interaction that tells me a lot about how they do business

Excellent service. Very knowledgeable on instruments and great prices. They helped set my daughter…read moreup to rent a violin and we are very pleased with their service. It was worth the drive. Going to rent a saxophone for my son next. I grew up playing the flute and going into the store and talking with the ladies brought back the excitement to join a flute group. They have many fun activities in their store to get kids excited about music. Very pleased and will continue to go to their store for any musical needs.

Jay is extremely knowledgeable. I've never had a bad experience here for myself, my children or my…read morestudents. Wonderful selection of instruments and supplies!

We bought a bass for my son, and had a very positive experience. Everyone was friendly,…read moreknowledgeable, and fellow musicians. It is owned by a luthier, and super professional. My son is in love with his bass!

My first visit to the store was a few weeks ago. I was looking for a good guitar. I walked in and…read morewas asked if I needed help. I said no and was told to look around and enjoy my visit. That I did. I went to the acoustic guitar room and tried different guitars for several hours. Others came and went as I searched for my guitar. Everyone was helped when needed and left to explore as desired. I left that day with nothing but an anjoyable experience. Betty F. My second trip to guitar center I was helped by Brian. I spent hours finding my instrument. He answered many questions and assured me if I had a problem that I could return the guitar. My third trip. The day after I thought I had found my instrument I returned it. No problems there and they price matched the same guitar I had decided on from an online site. I left with a beautiful Martin guitar which I am super happy with. Thanks to all at the Guitar Center

Answering the question to "What could improve? I've spent a…read morelot of $$$ at Guitar Centers over the years, but I'm very disappointed in my experience at the Spokane store. There were two employees at the front counter when we came in. They didn't look up, didn't great us. We wandered around the store for about 10 minutes trying to find what we came in for, before an employee on his way to somewhere else casually greeted us as he walked by. I had just found one of my items. Then I had questions about trying to find The proper springs for my Hoffner B-Bass guitar. At that time, the only person around was at the front desk. He knew absolutely nothing about bass guitar strings-or Hoffners. And when he didn't know the answer, he told me that "Any of the strings would work"! This was completely unacceptable! Going to buy them from Strings By Mail and won't be visiting this location again.

Steve was kind enough to help me out with my questions about repairing my son's wiring on his bass…read moreguitar. I live in a remote area at least 4 hours away from him but he was willing to help me by listening to my description(which I'm sure wasn't too great-ha!). After sending him a couple of pics, he figured it out and called me back with I needed to do. I would gladly recommend him and the shop to anyone and I know that next time we're up in the Spokane area, we are definitely stopping in to thank him and check out what's in his inventory! Adam

We went in to this guitar shop eagerly looking for a new acoustic guitar. As a supporter of local,…read morefamily-owned businesses, we were very excited to check out this shop. Unfortunately, we had an appalling experience with the owner. When my spouse was tuning one of the guitars on display, not realizing it was a baritone guitar, one of the strings broke. He notified the owner and apologized for the broken string. The first thing he said was "Are you going to buy me a new string?" Despite the other employee stating that they should have placed a sign above the baritone guitar, the owner started angrily typing on the store computer and then he rudely stated "I guess it is your lucky day because we do not have the string in store." We were speechless. I would have never expected such a threatening and aggressive interaction with the owner of a family-owned business. Nor one with the reputation of Finger Swagger. ....so much for a "mom and pop guitar shop". What a disappointing and disheartening afternoon.

Had to stop in the office visit yesterday. Played around with some of their selection. The service…read morewas still great. The cost of instruments there can't be expensive.

I made an online purchase from Hoffman in Spokane Wa. The item was listed as in excellent…read morecondition. I received a very defective item so I e mailed and called to resolve the issue. Hoffman only offered a " partial " refund, making me pay $100 for the shipping. $100 to receive and return a defective item. I would never do business like this or with Hoffman again. After looking further at the transaction I noticed the item sent was different than the item advertised. I will be contacting my Better Business Bureau.

I went this morning looking for an empty box to ship an electric piano to my brother. Told the…read moregentleman behind the front desk what I what I was looking for and without hesitating he helped me. Didnt act bothered in fact he went out of his way to help me. He got me an empty box, simple. If he was that helpful and I wasnt there to buy anything I have to believe he would be a good person to buy an instrument or whatever they have to sell. Very positive experience, rare nowadays. Dave

Nice try, you had my gear for many months AND I provided ALL of the replacement electronics which…read moreyou also did not return to me. I am considering small-claims court for this. You have an opportunity to correct this matter and possibly receive future business from me, otherwise I will tell all my musical associates to avoid NW Music as well as pursue other legal remedies.

I happened to be in Spokane on business with a few hours to kill. I decided to go to a music store…read moreto ask a few questions about the different digital pianos and get some recommendations for a purchase. On the way to the music store, I passed this piano dealer and decided to pop in here instead. Even though I wasn't buying (I even told them so), they patiently walked me through some different options and discussed the pros and cons of each. I was impressed with their friendly customer service. Thought I'd leave them a good review because they were so kind to a non customer.

This place is one of those specific niche store. They only have grand pianos on display as far as…read moreinstruments. A plethora of piano books of all sorts. Friendly staff-older generation so gentleman & woman manners would go a long way. No punk kid personalities please & thank you. AND a piano that Elton John played a couple of times supposedly worth 180,000 some dollars O.o