Dr Robberson is the absolute best! She isn't at the Lakewood office anymore but I would follow her…read moreto the ends of the earth! I'm a physician myself and I recommend her highly. Extremely knowledgeable and thorough, and tells it like it is.

Dr. Robberson was very loud and condescending. I have gone to many doctors but never have been…read moretreated like a child and with no respect. This visit was the most unpleasant upsetting experience and very unprofessional. I will never see her again.

He prescribed plain Phenergan (promethazine) for my adult daughter whose cough was keeping her…read moreawake. Phenergan is a sedative with antihistamine properties. No cough suppressant. Not surprisingly, it didn't help. So I called and asked for Phenergan with codeine. He refused. I'm a pharmacist for 30 years. This was a big mistake on his part and he wouldn't even admit it. My kids will not be seeing him again.

I would give less than a one rating. He is rude, arrogant and a mental and emotional abuser. He is…read moreunprofessional and should not be a doctor. Spare yourself the anguish and find a different urologist.!

I have to say as a Decorated Marine veteran who has many experiences with different Doctors, I'm…read moredisappointed by the lack of empathy and consideration by Dr Burzon and his team. They were great in the beginning when I was diagnosed with Chromophobe Renal Cell Carcinoma a rare cancer, and worked with Dr Fam and Dr Lake cohesively bc I was also diagnosed with Colon cancer which was all diagnosed after a colonoscopy in 2024. I have been through genetic testing and worked with the VA to determine where I could have developed this rare cancer and the colon cancer as well. Well, we were able to eliminate through genetic testing that it wasn't hereditary and the VA has conceded that I was a veteran who served in the Gulf War era and was exposed to toxins being around Burn pits and as an aerial gunner on a CH-53E, I was exposed to fumes and toxic fluids like JP5 and hydraulic fluids and asbestos. Once again the VA conceded that. I was asked by the VA to get a Nexus letter signed by my physician and when I presented the letter to Dr Burzon, without even reading the file, the letter from the VA or the instructions, he made a decision that he was not going to assist me with getting VA entitlements. He conceded that he could not rule out that the cancer could have come from my time in service but he was not willing to sign the document or give an opinion none the less. I tried to explain to him what I needed but he just dismissed me and asked that I leave the folder for him to reviews and he would let me know in a week. I called back in a week since I did not hear from him and his staff notified me that he was away and would not be back for another week. Which tells me he never was going to look at my medical records or file. Like many people who don't understand the difficulties of a veteran, I was dismissed and sent away. So I contacted his office and asked for his physician assistant to review and she read me the notes of Dr Burzon the day of my appointment where he stated he would not sign off with no explanation. I urged them to take a second look and she promised me she would talk to him but clearly stated it was not her decision. It would be up to Dr Burzon. Well I received a letter from his office today and he has informed me that as of 8/11/2025 he will no longer be able to treat me as a patient. Any future appointments have been canceled. Urged that since my condition required continued medical attention with a Urologist, he suggested that I place myself under the care of another Urologist without delay. Mind you my last visit I waited patiently an hour and 15 min past my scheduled time, I asked him respectfully to review my file and waited patiently both times to get a response and this is what I received, a termination letter. As I said, I served my country with honor, he was the only urologist I saw and was cared by. I did everything they ask of me to do. I followed his orders to a "T". I don't understand why he took such a strong stance not to help. To this day I will be left scrambling to find another Urologist that will work hand in hand with my colorectal surgeon and oncologist and I will have to start my journey all over agin bc this Dr had a problem when asked by a veteran to assist. If you are a veteran I would warn you to think twice about choosing Dr Burzon. I'm completely disappointed in his service, his lack of empathy and care. I will be looking for another urologist and will keep you posted as I continue my fight against cancer and against physicians who treat not only their patients like this but most importantly Veterans. This is why I'm giving him a 1 star rating if I could give him a zero star rating I would. Semper Fi

Good luck trying to get a same day sick appointment! Called 20 times starting at 9am and didn't…read moreget a return call back until 2pm to tell me the same day sick appointments were all taken. They said I could try again tomorrow but only had 3 appointments left but would not make my appointment. I'm at home sick and have to spend my day on the phone calling the doctor 20x to get through. What kind of compassion does this Drs office have? Front desk staff is rude! Find another doctor in Medford.

Saw the doctor on a Monday. Given a diagnosis of bronchitis and prescriptions. When I wasn't…read moregetting better by Thursday, called the office and got receptionist Ashley. Left a message for the doctor to call me. Ashley gives me her own medical advice: give it more time and buy some Delsym. Amusing how a receptionist gives medical advice. Doctor never calls me back from my Thursday message. So Saturday I end up in the ER getting an Xray that confirms I was misdiagnosed by the doctor, it's not bronchitis... it's pneumonia. I call Monday and leave a message with receptionist Ashley that it's important I speak with the doctor. Several hours later. Nothing. So I call and get Ashley again who tells me that she "hasn't had a lunch break yet" and that the doctor HAS THE MESSAGE! This is my experience at Dr. Cynthia Genovese Primary Care. A misdiagnosis that results in an ER visit. A receptionist that dispenses medical advice. Multiple unreturned calls. UPDATE: Finally the doctor returned my call, five days later. And when I actually got to speak with the doctor (with Ashley running interference), she was concerned and ultimately helpful. This changed my review from one star to three...

I have been using OCIMA for over 10 years. They are a large practice but I never had to wait long…read more You do not always get to see the Doctors but rather a PA. Their PAs are knowledgable and seem to always discuss any issues with the Doctors. So that's good.

Dr Carol changed my life...her advice and guidance made all the difference...nice clean office and…read morecomfortable waiting area! Her staff is always helpful and accommodating and friendly. Wish I would have gone to her years ago!! Thank you Dr. Carol!!!! B Ferraro